We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very difficult to speak to my own GP, I was getting put through to a paramedic or a nurse practitioner on most occasions. Although these people are very professional. I felt I needed more. It w... See more
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I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to... See more
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Getting an answer to an issue I had without having to jump through hoops and fill out numerous forms only to be told no appointments available. Assured me that although he didn't think it was anythin... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
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An excellent service was provided from…
An excellent service was provided from the time Benenden were contacted. Swift action was provided after receipt of approval letter and it is clearly understandable why so many thoroughly recommend Benenden to family and friends .
24 June 2026
Reply from Benenden Health
Hi Richard, thank you so much for leaving your feedback.
We’re really pleased to hear that you had such a positive experience from the moment you got in touch.
It’s great to know everything moved quickly once your approval was in place, and that the process felt smooth and straightforward. Hearing that you’d recommend us to family and friends really does mean a lot.
Best wishes,
Benenden Health
I have been a member of Benenden since…
I have been a member of Benenden since 1995 and used them infrequently
I have sent numerous e-mails over the past 2 days attempting to send the referral letter from my GP to no avail and I asked that a complaint (1) be raised however this issue remains unresolved. I will start again tomorrow
I was given the postal address to send my referral letter. I couldn’t believe that with all the technology today that they were unable to help me.
Several emails have been returned with a message saying they couldn’t be delivered and to check the email address I was using!!
I was given numerous links that didn’t work
I raised another complaint on 24/6 with the agent about my difficulties in contacting them advising, that had l felt pressured to close the complaint as in their view the issues were resolved.
I naively agreed to this. I advised that I would attempt again this morning
I wanted to review why I wasn’t sent an invitation to the AGM and was told that it is because I didn’t verify my contact details.
I never received any request to do so.
A very poor service to date
I am extremely frustrated / disappointed that the issue still remains unresolved.
24 June 2026
Unprompted review
Reply from Benenden Health
Hi Bernadette, thank you for taking the time to share such detailed feedback, and for being a long-standing member since 1995 - we truly appreciate your loyalty over the years.
We’re very sorry to hear about the difficulties you’ve experienced when trying to send in your GP referral and for the frustration caused by emails not being delivered, broken links, and the need to repeat your efforts. We completely understand how disappointing this must feel, especially given the time you’ve spent trying to resolve the issue.
We’re also sorry to hear about your experience with the handling of your complaint, and that you felt pressured to close it before everything had been fully resolved. That’s certainly not the experience we want our members to have.
While we do offer postal options for sending documents, we recognise how important it is that our digital channels work smoothly, and it’s clear things haven't worked as they should here. We’d really like the opportunity to put this right for you and ensure your referral is received and your concerns are fully addressed.
Please contact our Member Services Team directly on 0300 304 5700 or email memberservices@benenden.co.uk, and a member of the team can help you get this resolved as quickly as possible. If you reference your recent complaint, we can also make sure this is reviewed thoroughly.
Regarding AGM communications, we’re sorry for any confusion caused and would be happy to check your contact preferences and ensure your details are fully up to date so you don’t miss important information in future. If you get in touch with our Member Services Team they can also help you update your contact details.
We completely understand your frustration and apologise again for your disappointing experience. We're committed to improving our member experience moving forward.
Best wishes,
Benenden Health
I got an appointment quickly with a…referral from Beneden
I got an appointment quickly with a wonderful doctor/consultant. I got an mri scan & examination & he was happy to refer me back to my GP
Thanks for the help x
8 June 2026
Reply from Benenden Health
Hi there, thank you so much for your lovely feedback.
We’re really pleased to hear you were able to get an appointment so quickly and that you had such a positive experience with the consultant.
It’s great to know everything ran smoothly, from your MRI scan through to your follow-up, and that you felt well supported throughout.
We’re so pleased we could help.
Best wishes,
Benenden Health
Access to advice online or over the…
Access to advice online or over the phone was very helpful.
The triage system was very thorough and once I finally got a response from my gp, which was the longest hold up, things went smoothly.
9 April 2026
Reply from Benenden Health
Hi Clare, thanks so much for sharing your experience.
It’s great to hear that you found there was lots of helpful advice online and over the phone, and that the triage process worked well for you.
We completely appreciate how frustrating it can be waiting to hear back from your GP, so we’re sorry that this part took some time on this occasion. We’re really glad that once that was sorted, everything moved along smoothly.
Thanks again for your feedback - it really helps us understand what’s working well and how we can continue to improve things for our members.
Best wishes,
Benenden Health
EXCEPTIONAL
Benenden Health is really exceptional. For a modest monthly premium, the service is so easy to use, and affords peace of mind and swift diagnosis and treatment (if eligible).
The customer service is excellent, empathetic and efficient.
I would recommend Benenden to anyone.
20 March 2026
Reply from Benenden Health
Hi Marion, thank you so much for your wonderful feedback.
We’re delighted to hear that you’ve had such a positive experience and that our service has provided you with reassurance and support when you’ve needed it.
It’s especially great to know that you’ve found the service easy to use and our team empathetic and efficient - we’ll be sure to share your kind comments with them.
Thank you for your recommendation, it really means a lot to us.
Best wishes,
Benenden Health
Contacted them to cancel - no response
I have contacted them several times on the recommended email address to cancel this useless insurance plan (they never pay out, after 40 years paying in) and they ignore cancellation emails, what a surprise
3 June 2026
Unprompted review
Reply from Benenden Health
Hi there, thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and that you’ve had difficulty getting a response regarding your cancellation request.
This certainly isn’t the level of service we aim to provide, and we’d really like to help get this resolved for you as quickly as possible. If you’re still trying to confirm your cancellation, please contact our team directly on 0800 414 8480 or email retentionmail2@benenden.co.uk, where a member of the team will be able to assist you.
Benenden Health isn’t an insurance product and we always aim to be clear about what our services include. You can find more information about what we can and can't help with here: https://www.benenden.co.uk/health/healthcare/medical-treatments-and-surgery/
Best wishes,
Benenden Health
Actinic keratoses
Very professional experience using Benenden Health as always. From first phone call though appointments, diagnosis and treatment.
24 April 2026
Reply from Benenden Health
Hi Kevin, thank you for sharing this feedback, we're really happy to hear we could support you with diagnosis and subsequent treatment. We hope you are recovering well, and know to lean on us if you need our support in the future.
Best wishes, Benenden Health.
Very professional...access to services…
Very professional...access to services very quick and easy
1 May 2026
Reply from Benenden Health
Hello Angela, thank you for sharing this feedback. We're really pleased to hear you were able to access our services easily and quickly, to get the health answers you need.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Graham, thank you for sharing this feedback. We're so pleased to hear you were able to book a consultation and get the examination you need to put your mind at ease. If you ever need our support in the future, you know where to find us.
Best wishes, Benenden Health.
First time having to use Benenden…
First time having to use Benenden service.
Found it very a straight forward process which achieved the required outcome in a timely manner.
17 June 2026
Reply from Benenden Health
Hi Lynn, thank you for leaving this wonderful feedback. We're really pleased to hear you are benefitting from our services, to get back on your feet sooner.
Best wishes, Benenden Health.
NEVER EVER USE BENENDEN HEALTH
NEVER EVER USE BENENDEN HEALTH. My two last requests as a member of Benenden Health were rejected just because, and both rejections were expresed in quite a rude way. If you have a membership and you are not willing to go (and pay) private, forget about it.
Worst medical insurance company I ever used
13 April 2026
Reply from Benenden Health
Hi Juan, thank you for taking the time to share your experience with us, we're sorry to hear you haven't been able to progress your claim yet. I can assure you, we do not reject claims "just because", and we're keen to understand your needs further.
Please can you contact our Complaints team on Complaints@benenden.co.uk, referencing this review, and a member of our team will be eager to support.
Best wishes, Benenden Health.
Fantastic service
Fantastic service sent my doctors referral in one day and got a message back the next day saying I could book an appointment. The selection of places and doctors I could pick from was very helpful. Very fast service and was delighted that it was so easy to organise. Would definitely recommend to anyone
9 April 2026
Reply from Benenden Health
Hello Karen, thank you for sharing this feedback. We're really pleased to hear that you were able to access a consultation so quickly and easily. We hope the rest of your health journey goes as smoothly, knowing we're here to support you if you have any other needs.
Best wishes, Benenden Health.
Very straightforward process
Very straightforward process, seen quickly, top notch surgery, straightforward recovery. I can strongly recommend Benenden
19 May 2026
Reply from Benenden Health
Hi Kay, thank you for sharing this feedback. We know surgery can be a daunting process, but we're happy to hear that we could make it as smooth an experience as possible for you.
Best wishes with the rest of your recovery, Benenden Health.
Excellent Service thoroughly…
Excellent Service thoroughly professional. Consultants first class. All staff polite and friendly.
28 November 2025
Reply from Benenden Health
Hello Bill, thank you for sharing this feedback. We're really happy to hear that you have had a positive experience with our Consultants and felt your health concerns were listened to and addressed. We hope the rest of your health journey goes as smoothly.
Best wishes, Benenden Health.
The consultant (Mr Gurunathan) before…
The consultant (Mr Gurunathan) before the procedure explained what they will performing to review my issue.
22 April 2026
Reply from Benenden Health
Hello Geraldine, thank you for this feedback. A surgical procedure can be a daunting process, but we're really pleased to hear Mr Gurunathan made you feel as comfortable as possible, and took the time to explain it to you before. We hope you're recovering well.
Best wishes, Benenden Health.
Reply from Benenden Health
Hello Terry, thank you for sharing this feedback. We're really pleased to hear you find everything excellent at Benenden Health. Know we're here to support you with your health and wellbeing for many more years to come.
Best wishes, Benenden Health.
Very prompt and efficient reaction to…
Very prompt and efficient reaction to my request. Good response from concerned doctor but no follow up by GP.
2 June 2026
Reply from Benenden Health
Hello Christopher, thank you for sharing this feedback with us. We're really happy to hear you were able to access a doctor so quickly to get the advice you needed. If you were expecting a follow-up and didn't get one, please call our member services team on 0300 304 5700 and we'd be happy to resolve this for you.
Best wishes, Benenden Health.
Fantastic care throughout.
Throughout i was updated with what was happening and the time scale. Staff were friendly and the hospital immaculate.
13 May 2026
Reply from Benenden Health
Hi Gary, thank you for sharing this feedback of our CQC-rated 'Outstanding' hospital, we're very pleased to hear you had a positive experience there. We hope your recovery goes just as smoothly as the procedure.
Best wishes, Benenden Health.
The company run a lotto style health…
The company run a lotto style health policy I needed a operation on rotor cuff they no longer cover but they happy to send u information about how great there service is and no word on how limited a service they provide
1 April 2026
Reply from Benenden Health
Hi, thank you for taking the time to share your experience with us, and we're sorry to hear you haven't found the benefits in our membership. As you know, we are one of the most affordable private healthcare providers, with membership costing only £15.85 per month. For the range of services included — GP and mental health support, diagnostics, physiotherapy, and some surgical treatments — we believe this represents strong value for money. We don’t offer every type of surgery because we need to remain financially sustainable for all members, and some procedures are simply too costly to provide within this model. In addition, certain surgeries remain accessible through the NHS. If you'd like to speak to a member of our team about your feedback, you can call us on 0300 304 5700. Best wishes, Benenden Health.
Reply from Benenden Health
Hi Christopher, thank you for sharing this wonderful feedback. We're so happy to hear you have had an excellent service experience with us, and you're getting value out of your affordable membership.
Best wishes, Benenden Health.
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