We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very difficult to speak to my own GP, I was getting put through to a paramedic or a nurse practitioner on most occasions. Although these people are very professional. I felt I needed more. It w... See more
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I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to... See more
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Getting an answer to an issue I had without having to jump through hoops and fill out numerous forms only to be told no appointments available. Assured me that although he didn't think it was anythin... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
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Quick clear easy to use service
1 April 2026
Reply from Benenden Health
Hi Zoe, thank you for leaving this positive review for us. We're very happy to hear that it has been a quick and easy process for you to use our services.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi there, thank you for your feedback. It's lovely to hear that you've found our service efficient and honest. We know how important it is to have clear information and straightforward support when it comes to your health, so we're really pleased that's been your experience.
Best wishes,
Benenden Health.
Staff friendly
Staff friendly
Clean and comfortable hospital
Consultants helpful and informative
Surgery went smoothly and follow up appointment made
19 May 2026
Reply from Benenden Health
Hi Susan, thank you for sharing your feedback. It's great to hear that your experience was such a positive one. We're pleased that you found the hospital clean and comfortable, that our consultants kept you well informed, and that your surgery and follow-up care all went smoothly.
It's also lovely to hear such kind words about the team. Making our members feel welcome and supported is so important to us. We wish you all the very best with your recovery following your surgery.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi Gwen, thank you for your lovely feedback. Care and compassion are at the heart of what we do, so it's wonderful to hear that this was reflected in your experience with us.
Best wishes,
Benenden Health.
Great value, affordable health care.
I have been very satisfied and impressed with the services my husband and I have had from Benenden since joining several years ago. These include consultant appointments, x rays, one minor surgical procedure and two GP consultations. I have no hesitation in recommending it as a worthwhile and very good value health insurance policy.
22 June 2026
Reply from Benenden Health
Hi Rosemary, thank you for sharing such wonderful feedback.
It’s fantastic to hear that both you and your husband have had such positive experiences with us over the years. We're really pleased that you've been able to make use of a range of our services and found them valuable whenever you've needed support.
Knowing that you feel confident recommending Benenden Health to others is a huge compliment.
Best wishes,
Benenden Health.
The whole team from initial contact to…
The whole team from initial contact to the final consultation were professional empathetic
And always ensured I understood everything .
In the current climate where the NHS is overwhelmed
Beneden gave me the advantage of knowing my diagnosis a lot earlier
5 June 2026
Reply from Benenden Health
Hi Lorraine, thank you for taking the time to share your experience. It’s really lovely to hear that you felt so well supported throughout your journey with us. We know how important it is to feel listened to and understood when you're dealing with health concerns, so we're pleased that our team helped you feel informed and reassured every step of the way.
Waiting for answers can be incredibly worrying, so we're delighted that we could help you get clarity on your diagnosis sooner. Knowing we could make things a little easier during a challenging time means a great deal to us.
Best wishes,
Benenden Health.
I would highly recommend Benenden
Benenden are fantastic i have been a member for several years now. They are so professional and helpful and the consultants are brilliant.
16 April 2026
Reply from Benenden Health
Hi there, thank you for your lovely feedback. It’s always great to hear from members who have been with us for a number of years, and we’re so pleased that your experience continues to be such a positive one.
We're really glad that you've found our team professional and helpful, and it's lovely to hear such kind words about the consultants too. Knowing you've felt well looked after over your time with us means a lot to us.
Best wishes,
Benenden Health.
Easy to make an appointment
Easy to make an appointment got a consultation at the same day
16 June 2026
Reply from Benenden Health
Hi there, thank you for sharing your feedback. It's great to hear that arranging an appointment was so easy and that you were able to have your consultation on the very same day. Being able to access support quickly when you need it can make all the difference, so we're delighted you had such a positive experience.
Best wishes,
Benenden Health.
Membership gives extra support and peace of mind
Being a member of Benenden gives me reassurance that if I need extra help and waiting times are long with the NHS I can approach them to be seen maybe sooner.
Benenden staff are very welcoming.
11 May 2026
Reply from Benenden Health
Hi Jean, thank you for sharing your feedback.
It's lovely to hear that your membership gives you peace of mind when you need it most. Knowing there's somewhere to turn when you're facing a long wait can make a real difference, so we're pleased to hear that's how you feel.
We're also so glad to hear that you've had such a welcoming experience with our team. We know that a friendly face and a helpful conversation can go a long way towards putting our members at ease during what can often be a worrying time.
Best wishes,
Benenden Health.
FANTASTIC
I've been with Benenden for 2 years, Excellent service all round. Customer service is fantastic, advisers are very helpful. Referrals and claims are dealt with quickly. I highly recommend becoming a member
1 July 2026
Reply from Benenden Health
Hi Tina, thank you for your lovely feedback. It’s brilliant to hear that you've had such a positive experience over the last couple of years. We're really pleased that our team has been there to help when you've needed us, and that referrals and claims have been handled quickly and smoothly. It means a lot to know you'd recommend Benenden Health to others - we're delighted to have you as part of our community.
Best wishes,
Benenden Health.
Quick and easy to receive medical advice and support
Quick and easy to receive medical advice and support . The advice given was useful and ensured that I was able to approach my NHS GP to tell them what had been advised and get a very speedy blood test
11 June 2026
Reply from Benenden Health
Hi Carol, thank you for sharing your experience. We're so pleased to hear that you were able to get support quickly and easily. It's great to know that the guidance you received gave you the confidence to speak with your NHS GP and helped you move forward with your own GP and get a blood test quicker. Knowing we could help point you in the right direction and support you in taking the next steps is exactly what we're here for.
Best wishes,
Benenden Health.
Excellent care in a clean calm…
Excellent care in a clean calm hospital.
The main benefit was the treatment I needed quickly.
12 June 2026
Reply from Benenden Health
Hi Norma, thank you for your feedback. It's lovely to hear that you felt well looked after and that the hospital environment helped put you at ease. Just as importantly, we're really pleased we could help you access the treatment you needed without a long wait.
We hope you're doing well and wish you all the best.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi Jonathan, thank you for sharing this lovely feedback. We're delighted to hear that our team made such a positive impression and that you found them polite, caring, and understanding.
Knowing our members feel supported and listened to means a great deal to us.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi Aaron, we're so glad to hear that your experience was handled with care and efficiency. Thank you so much for taking the time to share your positive feedback.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi John, thank you for taking the time to share your feedback.
We're so glad you found our process easy to access. We know that dealing with health concerns can be stressful enough, so making it easier for our members to get support when they need it is something we really care about.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi there, we're so glad to hear that accessing treatment was a smooth and easy process for you. We truly appreciate your positive feedback.
Best wishes,
Benenden Health.
Benenden came through for me
Benenden came through for me! Just at a time when I needed them and I thought there was no hope. All it took was a couple of phone calls and submitting some paperwork and my operations were paid for and I ended up with the best surgeon and care. So thank you all round 😊
2 April 2026
Reply from Benenden Health
Hi Nicola, thank you so much for sharing your experience.
It's wonderful to hear that we were able to be there for you when you needed us most.
We know how difficult and overwhelming health concerns can feel, and how having a straightforward process can help take some of that worry away and get things moving in the right direction. We're especially pleased that you received the care you needed and that you had such a positive experience with your surgeon and treatment.
Wishing you all the very best in your recovery, and thank you for putting your trust in us.
Best wishes,
Benenden Health.
Feeling valued at Benenden
Health concerns become bearable with friendly and helpful staff at Benenden. Appointments booked, funding found, good referrals, clean hospitals.
25 June 2026
Reply from Benenden Health
Hi Linda, thank you for sharing your experience.
It's lovely to hear that our team helped make things a little easier during what can often be a worrying time. From arranging appointments and referrals to helping with funding, we're pleased that you felt supported throughout.
We're also delighted to hear your positive comments about the hospitals and the service you received along the way.
Best wishes,
Benenden Health
Everything from start to finish was…
Everything from start to finish was very satisfying, I'm well pleased
30 June 2026
Reply from Benenden Health
Hi David, thank you for your positive feedback.
It's so nice to hear that you were pleased with the whole experience from beginning to end. Knowing everything went smoothly and left you feeling satisfied is exactly what we hope for when supporting our members.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Helen, thank you for sharing your experience. We're delighted to hear that everything was straightforward, quick, and delivered the outcome you were hoping for.
Best wishes,
Benenden Health.
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