We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very difficult to speak to my own GP, I was getting put through to a paramedic or a nurse practitioner on most occasions. Although these people are very professional. I felt I needed more. It w... See more
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I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to... See more
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Getting an answer to an issue I had without having to jump through hoops and fill out numerous forms only to be told no appointments available. Assured me that although he didn't think it was anythin... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
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Very helpful service and excellent provision of surgical care
Very helpful service; good recommendation of surgeon to perform the treatment. Excellent service provided offered and funded by Benenden.
20 May 2026
Reply from Benenden Health
Hi David, thank you for sharing this feedback with us. We know surgery can be a daunting process, but we're so pleased to hear we made it as smooth as possible for you.
Best wishes, Benenden Health.
It’s great having a service that you…
It’s great having a service that you can access straight away when needed. I couldn’t get a drs appointment for an emergency, but managed to get an online consultation with a gp within an hour of my booking online
26 June 2026
Reply from Benenden Health
Hi Eva, thank you for sharing this feedback. We're really happy to hear you were able to access a GP so quickly for your health emergency. We hope you got the answers and solution you needed too.
Best wishes, Benenden Health.
Every call used to be rushed
Every call used to be rushed; they barely discussed my symptoms and just told me to go to my GP. It felt like a tick‑box exercise, and nothing changed until I left a review.
Since then, they’ve sent an email and invited me to book an appointment, saying they’ll refer me to their doctors. While this is a step forward, I’ve had these symptoms for a long time, help only came after I complained.
It still makes me question what the service is for if support only arrives when you speak up. I hope this appointment delivers the help I need.
26 June 2026
Unprompted review
Reply from Benenden Health
Hi Rosa, thank you for updating us on your experience, and again we want to apologise that it hasn't been as straightforward as you needed it to be. We are absolutely here to support you, so please keep leaning on our team to move your health needs forward.
Best wishes, Benenden Health.
Efficient and competent
Efficient and competent. Everyone I spoke to exuded confidence and credibility. I was very happy with the attention I was given.
28 May 2026
Reply from Benenden Health
Hi Richard, thank you for leaving this positive review for our services. We are really glad to hear we could be a support to you in your time of need. Please don't hesitate to reach out to us if you need our help again.
Best wishes, Benenden Health.
Reply from Benenden Health
Hello Peter, thank you for sharing this feedback with us. We're very happy to hear you received a five star service, and your health needs have been supported.
Best wishes, Benenden Health.
Useless service
Useless service - Every time I have a GP appointment I get told I need to go and see a GP. Are they not real GPS????
26 June 2026
Reply from Benenden Health
Hi Sarah, thank you for sharing this feedback with us, and we're very sorry to hear you haven't had the best experience so far. Our 24/7 GP service is remote, meaning our members can access a GP via a phone or video call. This is great when needing immediate, 24/7 advice, but there is the limitation that if you need a face-to-face appointment (likely due to a physical exam needed) then our GPs will recommend you go to your local practice for it.
This doesn't mean our 24/& GP service isn't 'real'. All GPs are fully qualified, and eager to support our members 365 days a year, day or night.
We hope your follow-up appointments go well, and please do lean on us if you need any support in the future.
Best wishes, Benenden Health.
I’ve had a really positive experience…
I’ve had a really positive experience with Benenden Health. Using the app and the telephone GP consultation was straightforward and convenient. The doctor listened carefully to my symptoms, helped diagnose the likely cause of my knee pain, and explained everything clearly.
I really appreciated being signposted to self-help YouTube videos with exercises and advice to help manage my symptoms. The recommendations were easy to follow and gave me practical ways to start improving my knee pain straight away.
The whole process was quick, professional, and reassuring. It’s great to have access to healthcare advice without having to wait for a face-to-face appointment. I would definitely recommend Benenden Health to anyone looking for accessible and supportive healthcare.
16 June 2026
Reply from Benenden Health
Hello David, thank you so much for taking the time to leave this wonderful feedback. It really makes our day to hear members experiences like yours. We're so glad that you were signposted to the advice and services you need to answer your health and wellbeing concerns. Know that if you need our support again, we're here to help.
Best wishes, Benenden Health.
We have always had wonderful help from…
We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Benenden take care of the financial side which is a great relief so no having to pay and then claim your money back. We have been with them for years and couldn't recommend them higher
29 May 2026
Reply from Benenden Health
Hi Ann, thank you for sharing this feedback with us. We're really happy to hear that we have been able to support you with your health concern quickly and professionally. We love having you in membership, and we're here to support you for many more years to come.
Best wishes, Benenden Health.
Professional efficient and helpful…
Professional efficient and helpful advice received from doctor.
27 June 2026
Reply from Benenden Health
Hello Frances, thank you for sharing this feedback with us. We're very happy to hear you were able to access a doctor so quickly, to get the answers you need regarding your health concern.
Best wishes, Benenden Health.
Benenden every time!
I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to wait, in pain, for the operation? Benenden were efficient, caring and did the job well. So very happy I joined Benenden
30 June 2026
Reply from Benenden Health
Hi June, thank you for sharing this feedback with us. We're really glad to hear we could fast track an appointment for you, so you can get to the bottom of your pain. We hope you're living pain free as soon as possible.
Best wishes, Benenden Health.
Quick clear easy to use service
1 April 2026
Reply from Benenden Health
Hi Zoe, thank you for leaving this positive review for us. We're very happy to hear that it has been a quick and easy process for you to use our services.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi there, thank you for your feedback. It's lovely to hear that you've found our service efficient and honest. We know how important it is to have clear information and straightforward support when it comes to your health, so we're really pleased that's been your experience.
Best wishes,
Benenden Health.
Staff friendly
Staff friendly
Clean and comfortable hospital
Consultants helpful and informative
Surgery went smoothly and follow up appointment made
19 May 2026
Reply from Benenden Health
Hi Susan, thank you for sharing your feedback. It's great to hear that your experience was such a positive one. We're pleased that you found the hospital clean and comfortable, that our consultants kept you well informed, and that your surgery and follow-up care all went smoothly.
It's also lovely to hear such kind words about the team. Making our members feel welcome and supported is so important to us. We wish you all the very best with your recovery following your surgery.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi Gwen, thank you for your lovely feedback. Care and compassion are at the heart of what we do, so it's wonderful to hear that this was reflected in your experience with us.
Best wishes,
Benenden Health.
Great value, affordable health care.
I have been very satisfied and impressed with the services my husband and I have had from Benenden since joining several years ago. These include consultant appointments, x rays, one minor surgical procedure and two GP consultations. I have no hesitation in recommending it as a worthwhile and very good value health insurance policy.
22 June 2026
Reply from Benenden Health
Hi Rosemary, thank you for sharing such wonderful feedback.
It’s fantastic to hear that both you and your husband have had such positive experiences with us over the years. We're really pleased that you've been able to make use of a range of our services and found them valuable whenever you've needed support.
Knowing that you feel confident recommending Benenden Health to others is a huge compliment.
Best wishes,
Benenden Health.
The whole team from initial contact to…
The whole team from initial contact to the final consultation were professional empathetic
And always ensured I understood everything .
In the current climate where the NHS is overwhelmed
Beneden gave me the advantage of knowing my diagnosis a lot earlier
5 June 2026
Reply from Benenden Health
Hi Lorraine, thank you for taking the time to share your experience. It’s really lovely to hear that you felt so well supported throughout your journey with us. We know how important it is to feel listened to and understood when you're dealing with health concerns, so we're pleased that our team helped you feel informed and reassured every step of the way.
Waiting for answers can be incredibly worrying, so we're delighted that we could help you get clarity on your diagnosis sooner. Knowing we could make things a little easier during a challenging time means a great deal to us.
Best wishes,
Benenden Health.
I would highly recommend Benenden
Benenden are fantastic i have been a member for several years now. They are so professional and helpful and the consultants are brilliant.
16 April 2026
Reply from Benenden Health
Hi there, thank you for your lovely feedback. It’s always great to hear from members who have been with us for a number of years, and we’re so pleased that your experience continues to be such a positive one.
We're really glad that you've found our team professional and helpful, and it's lovely to hear such kind words about the consultants too. Knowing you've felt well looked after over your time with us means a lot to us.
Best wishes,
Benenden Health.
Easy to make an appointment
Easy to make an appointment got a consultation at the same day
16 June 2026
Reply from Benenden Health
Hi there, thank you for sharing your feedback. It's great to hear that arranging an appointment was so easy and that you were able to have your consultation on the very same day. Being able to access support quickly when you need it can make all the difference, so we're delighted you had such a positive experience.
Best wishes,
Benenden Health.
Membership gives extra support and peace of mind
Being a member of Benenden gives me reassurance that if I need extra help and waiting times are long with the NHS I can approach them to be seen maybe sooner.
Benenden staff are very welcoming.
11 May 2026
Reply from Benenden Health
Hi Jean, thank you for sharing your feedback.
It's lovely to hear that your membership gives you peace of mind when you need it most. Knowing there's somewhere to turn when you're facing a long wait can make a real difference, so we're pleased to hear that's how you feel.
We're also so glad to hear that you've had such a welcoming experience with our team. We know that a friendly face and a helpful conversation can go a long way towards putting our members at ease during what can often be a worrying time.
Best wishes,
Benenden Health.
FANTASTIC
I've been with Benenden for 2 years, Excellent service all round. Customer service is fantastic, advisers are very helpful. Referrals and claims are dealt with quickly. I highly recommend becoming a member
1 July 2026
Reply from Benenden Health
Hi Tina, thank you for your lovely feedback. It’s brilliant to hear that you've had such a positive experience over the last couple of years. We're really pleased that our team has been there to help when you've needed us, and that referrals and claims have been handled quickly and smoothly. It means a lot to know you'd recommend Benenden Health to others - we're delighted to have you as part of our community.
Best wishes,
Benenden Health.
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