We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very difficult to speak to my own GP, I was getting put through to a paramedic or a nurse practitioner on most occasions. Although these people are very professional. I felt I needed more. It w... See more
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I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to... See more
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Easy to apply for medical funding via the app. Extremely fast response times both via the app or telephone as required. Totally professional. Brilliant easy to use app, super quick responses. Ov... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
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Membership gives extra support and peace of mind
Being a member of Benenden gives me reassurance that if I need extra help and waiting times are long with the NHS I can approach them to be seen maybe sooner.
Benenden staff are very welcoming.
11 May 2026
Reply from Benenden Health
Hi Jean, thank you for sharing your feedback.
It's lovely to hear that your membership gives you peace of mind when you need it most. Knowing there's somewhere to turn when you're facing a long wait can make a real difference, so we're pleased to hear that's how you feel.
We're also so glad to hear that you've had such a welcoming experience with our team. We know that a friendly face and a helpful conversation can go a long way towards putting our members at ease during what can often be a worrying time.
Best wishes,
Benenden Health.
FANTASTIC
I've been with Benenden for 2 years, Excellent service all round. Customer service is fantastic, advisers are very helpful. Referrals and claims are dealt with quickly. I highly recommend becoming a member
1 July 2026
Reply from Benenden Health
Hi Tina, thank you for your lovely feedback. It’s brilliant to hear that you've had such a positive experience over the last couple of years. We're really pleased that our team has been there to help when you've needed us, and that referrals and claims have been handled quickly and smoothly. It means a lot to know you'd recommend Benenden Health to others - we're delighted to have you as part of our community.
Best wishes,
Benenden Health.
Quick and easy to receive medical advice and support
Quick and easy to receive medical advice and support . The advice given was useful and ensured that I was able to approach my NHS GP to tell them what had been advised and get a very speedy blood test
11 June 2026
Reply from Benenden Health
Hi Carol, thank you for sharing your experience. We're so pleased to hear that you were able to get support quickly and easily. It's great to know that the guidance you received gave you the confidence to speak with your NHS GP and helped you move forward with your own GP and get a blood test quicker. Knowing we could help point you in the right direction and support you in taking the next steps is exactly what we're here for.
Best wishes,
Benenden Health.
Excellent care in a clean calm…
Excellent care in a clean calm hospital.
The main benefit was the treatment I needed quickly.
12 June 2026
Reply from Benenden Health
Hi Norma, thank you for your feedback. It's lovely to hear that you felt well looked after and that the hospital environment helped put you at ease. Just as importantly, we're really pleased we could help you access the treatment you needed without a long wait.
We hope you're doing well and wish you all the best.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi Jonathan, thank you for sharing this lovely feedback. We're delighted to hear that our team made such a positive impression and that you found them polite, caring, and understanding.
Knowing our members feel supported and listened to means a great deal to us.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi Aaron, we're so glad to hear that your experience was handled with care and efficiency. Thank you so much for taking the time to share your positive feedback.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi John, thank you for taking the time to share your feedback.
We're so glad you found our process easy to access. We know that dealing with health concerns can be stressful enough, so making it easier for our members to get support when they need it is something we really care about.
Best wishes,
Benenden Health.
Reply from Benenden Health
Hi there, we're so glad to hear that accessing treatment was a smooth and easy process for you. We truly appreciate your positive feedback.
Best wishes,
Benenden Health.
Benenden came through for me
Benenden came through for me! Just at a time when I needed them and I thought there was no hope. All it took was a couple of phone calls and submitting some paperwork and my operations were paid for and I ended up with the best surgeon and care. So thank you all round 😊
2 April 2026
Reply from Benenden Health
Hi Nicola, thank you so much for sharing your experience.
It's wonderful to hear that we were able to be there for you when you needed us most.
We know how difficult and overwhelming health concerns can feel, and how having a straightforward process can help take some of that worry away and get things moving in the right direction. We're especially pleased that you received the care you needed and that you had such a positive experience with your surgeon and treatment.
Wishing you all the very best in your recovery, and thank you for putting your trust in us.
Best wishes,
Benenden Health.
Feeling valued at Benenden
Health concerns become bearable with friendly and helpful staff at Benenden. Appointments booked, funding found, good referrals, clean hospitals.
25 June 2026
Reply from Benenden Health
Hi Linda, thank you for sharing your experience.
It's lovely to hear that our team helped make things a little easier during what can often be a worrying time. From arranging appointments and referrals to helping with funding, we're pleased that you felt supported throughout.
We're also delighted to hear your positive comments about the hospitals and the service you received along the way.
Best wishes,
Benenden Health
Everything from start to finish was…
Everything from start to finish was very satisfying, I'm well pleased
30 June 2026
Reply from Benenden Health
Hi David, thank you for your positive feedback.
It's so nice to hear that you were pleased with the whole experience from beginning to end. Knowing everything went smoothly and left you feeling satisfied is exactly what we hope for when supporting our members.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Helen, thank you for sharing your experience. We're delighted to hear that everything was straightforward, quick, and delivered the outcome you were hoping for.
Best wishes,
Benenden Health.
So easy to make an appointment and was…
So easy to make an appointment and was seen within an hour.
18 June 2026
Reply from Benenden Health
Hi Yvonne, thank you for your positive feedback.
We're delighted to hear that booking an appointment was so easy and that you were able to be seen within an hour.
Providing quick and convenient access to support when our members need it is incredibly important to us.
Best wishes,
Benenden Health
excellent service
The surgery went well. Appointments with the surgeon before and after were excellent. Facilities were superb.
9 April 2026
Reply from Benenden Health
Hi Paul, thank you for sharing your experience.
It's lovely to hear that your surgery went well and that you had such a positive experience with your surgeon both before and after the procedure. We're also delighted that the facilities met your expectations.
Knowing you felt well looked after throughout your treatment is exactly the kind of feedback we love to receive. We wish you all the best in your recovery.
Best wishes,
Benenden Health
My experience was booking an MRI scan…
My experience was booking an MRI scan which was all very self explanatory and went well no negatives at all I was very pleased with the efficient service thank you
28 April 2026
Reply from Benenden Health
Hi Linda, thank you so much for sharing your experience. Knowing that you found the MRI process simple, efficient and hassle-free is exactly what we hope for. We're delighted everything went smoothly and that you were able to access the support you needed without any complications.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Cheryl, thank you for leaving your feedback. We're pleased you had a positive experience with our team and services.
Best wishes,
Benenden Health
Long established reliable company
Long established reliable company. Helps with health care costs considered on a case by case basis
20 March 2026
Reply from Benenden Health
Hi Debbie, thank you for your positive feedback. It's great to hear that you see Benenden Health as a reliable organisation and appreciate the way we consider each case on its own circumstances. Supporting our members in the right way is always our priority.
Best wishes,
Benenden Health
Excellent service
Excellent service, very prompt, informative and explained the way forward. Took time to listen and not rushed.
8 June 2026
Reply from Benenden Health
Hi Madeleine, thank you for sharing this wonderful feedback. We're so pleased to hear that you experienced a quick and informative service, and that our team took the time to listen to you without rushing. Making sure our members feel supported throughout their journey with us is extremely important to us.
Best wishes,
Benenden Health
I do not recommend 24/7 GP service for…
I do not recommend 24/7 GP service for customers in Northern Ireland. Our prescriptions are free but we are forced to pay for medicine prescribed and the online delivery. Unlike other areas in GB we are not offered the facility to have a prescription sent to our GP for collection thus ensuring our legislated free precription service is fully observed.
30 June 2026
Reply from Benenden Health
Hi Paul, thank you for taking the time to share your experience with us.
As per Benenden Health's 'Guide to Services' which is shared with all members who sign up, the 24/& GP doctors can only issue private prescriptions, so all members have to pay for them.
Best wishes, Benenden Health.
Excellent and value for money
29 June 2026
Reply from Benenden Health
Hi Jo, thank you for taking the time to share your experience. We're so happy to hear that you found our membership excellent and great value. We truly appreciate your positive feedback.
Best wishes,
Benenden Health
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