Beko UK Reviews 

45,703
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 10,783 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and reliability of products, often highlighting their longevity and good value. Many appreciate the straightforward operation, quiet performance, and useful features, supported by helpful staff for a positive service experience. However, some customers noted product design issues, including difficult controls, dim display panels, or disappointing internal storage. A few also experienced appliances breaking down shortly after purchase or receiving faulty units, leading to frustrating and lengthy processes when seeking resolution or customer service.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction, noting good value,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the performance and... See more

User experience

Consumers find the user experience to be positive, with many reporting that products are easy to use and... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting positive experiences, such as... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising the politeness, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love my new Beko, I think it is excellent value for money, compared to more expensive ones I have bought. I love the way you can change the temperature but still leave it for on the same length of t... See more

Rated 4 out of 5 stars

Looks well built, unable to see temperature unless you put a thermometer in the freezer, although you can see on the door the temperature you set it at. Inside measurements were disappointing, our old... See more

Rated 4 out of 5 stars

This was a replacement for my old Beko washing machine which I had for 8 years. I like the machine its much quieter than the old one but I don't like having to amend the temperature and spin speed fr... See more

Rated 4 out of 5 stars

Really like the 50/50 model the drawers in the freezer are excellent. Could do with full length shelf inside fridge door not just the bottom one for more storage. The outside doors you leave finger... See more


Company details

  1. Wholesaler Household Appliances
  2. Appliance Store
  3. Electrical Appliance Wholesaler

Written by the company

With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.

Beko Home & Kitchen Appliances

Written by the company

UK’s number 1 best selling large home appliance brand
Appliances designed to make your life easier, Beko is UK’s number 1 best selling large home appliance brand.
30 Million Appliances
We’ve sold over 30 million appliances in the UK since 1990.
4.4 Out Of 5
The average score out of 5 our customers give our appliances.
Sustainability
At Beko we’re developing appliances that reduce energy consumption and waste and, in our factories we’re working to reduce our carbon footprint and increase recycling every year.

Contact info

4.2

Great

TrustScore 4 out of 5

46K reviews

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4.2

All reviews

(45,703)

10,666 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give zero stars I would!

If I could give zero stars I would!
My Beko Washing machine broke down last week - waited for an engineer to come, he said he'd ordered the spare part online in my kitchen before he went.
The next day I went online to check the status of the repair and the part is out of stock. It's taken me several days to get through to anyone and when I finally did this morning, I was told the spare part is due in on the 17th August! I asked to speak to someone to escalate this issue and after being on hold several minutes I was disconnected and now I can't get back through to speak to anyone as the system is rejecting calls.
From the start this has been a stressful situation with appalling customer service. I've explained several times that I have children with additional needs, it's the Summer school break so I a working washing machine is vital for me. I know that if arts are out of stock then they're out of stock but the customer service is appallingly bad. If the part does come in on 17th, I don't know when they will schedule an engineer and it'll mean over a month without a washing machine. I live rurally so I need a way to wash our clothes! I won't be buying Beko again and I'd love to speak to someone but that's obviously too difficult for them!

28 July 2026
Unprompted review
Rated 4 out of 5 stars

More info would have been useful!

There didn’t seem to be any information about the cleaning toggle at the back of the fridge and how it needed to be removed . I phoned a customer helpline and the lady helpfully talked me through how by not removing this toggle it would keep the fridge temperature too warm . Other than that , pleased with the fridge/freezer our 2nd of its kind from Beko.

6 July 2026
Rated 5 out of 5 stars

Regarding the Beko freezer

Regarding the Beko freezer, it’s exactly what I wanted. Very useful to have two shelves at the top as well as the drawers.
Delivery team excellent, text message to tell me they were on the way about 20 mins before they arrived, unpacking and taking away all the packaging along with my old freezer.

6 July 2026
Rated 5 out of 5 stars

Love the fridge freezer one thing…

Love the fridge freezer one thing missing extra shelf in fridge been on on Beko sites doesn’t recognise serial number lost can’t get extra shelf help? Freezer drawers great big fit loads no hidden slopes in them fridge light at top so light at every door opening can place items were you want no hides light

14 July 2026
Rated 5 out of 5 stars

Easy to use

Several beko appliances and they are easy to use and seem very efficient and reliable

14 July 2026

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