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Beer Merchants Reviews 

226
•
TrustScore 4.5 out of 5

4.3

Food, Beverages & Tobacco
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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of products, including unique and hard-to-find beers, and are very satisfied with the quality and value for money. Many highlight the fast and efficient delivery service, noting that items arrive well-packaged and intact, minimizing breakage risk. Reviewers also appreciate the clear communication throughout the ordering process and the ease of using the online services. However, some customers experienced issues with delivery, including delays, damaged parcels, and incorrect items, leading to dissatisfaction. A few other people also felt that customer service was unresponsive when problems arose, particularly concerning damaged goods or missing items.

What people talk about most

Product

Customers had positive experiences with the product, often praising the great selection of beers, including... See more

Delivery service

People report positive experiences with delivery service, often praising the quick and efficient delivery... See more

Order

Consumers find the ordering process to be positive, often highlighting the ease of placing orders for both... See more

Service

Reviewers consistently mention positive feedback about the service, with many customers expressing long-term... See more

Quality

Users describe positive interactions with quality, particularly regarding packaging and product value. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more

Rated 5 out of 5 stars

I wanted to order a non-mainstream product. Ryan really did go the extra mile to source it for me. Communication was great throughout and the product was very well packaged. I am a very happy custo... See more

Rated 5 out of 5 stars

As usual my cans of stiegl hell lager was delivered quickly and packaged well 👍I hope you can get the 500ml bottles of stiegl hell lager for when i order next time,many thanks

Rated 5 out of 5 stars

There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more

Company details

  1. Food, Beverages & Tobacco

Written by the company

At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

226 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(226)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Introduction to German Beers

The reason I bought a selection of these beers is that I don't buy German beers and wanted an introduction to them. I was no disappointed and the price was not too bad either.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Mystery box

Ordered a mystery box, rapid delivery and was received the following day, great mixed selection of beers received for a great price, would recommend!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Super delivery of a superb beer!

I tried a 0% German beer in my local and thought it was excellent. A google search led me to beer merchants. Price was right, I spent over £60 for free delivery. Expected 3 business days. It was in my fridge less than 24hrs after ordering. Excellent service!!

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, easily found what we wanted (Zot Blond & Kriek cherry beer). Easy to order, kept informed & delivered to our safe place. Will definitely reorder.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, fantastic selection. Some of the best prices around and ease of ordering with descriptions of each item without having click to see what things are, go back etc.

11 July 2024
Unprompted review

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