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Beer Merchants Reviews 218

•
TrustScore 4 out of 5

4.2

Food, Beverages & Tobacco
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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers had a great experience with this company. Many customers are really happy with their purchases and the overall service, often highlighting the excellent range of products, including unique and hard-to-find options. People frequently praise the quick and efficient delivery, noting that items arrive well-packaged and intact, which is especially appreciated for fragile goods like bottled beers. The ease of ordering and prompt dispatch are also consistently mentioned as positive aspects of their experience. However, some customers also noted issues with delivery times, with orders sometimes arriving late despite opting for next-day delivery. A few other people also felt that the customer service response times were slow or non-existent, leading to frustration when trying to resolve problems with damaged parcels or incorrect orders.

What people talk about most

Product

Customers express satisfaction with the product selection, highlighting a great range of interesting and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising quick, efficient, and... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the ease of... See more

Service

Reviewers consistently mention positive feedback about the service, with many customers expressing long-term... See more

Response time

Clients share negative opinions on response times, with many expressing disappointment over a lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have not received my order. Your system sent it to a random address which I did not give you. Customer support is very poor I was asked to email and have not received a reply. I am very disappointed... See more

Rated 5 out of 5 stars

Very fast delivery service. One very minor irritation - being asked for reviews of the beers ordered days or even weeks before I have even opened the cans/bottles :-)

Rated 5 out of 5 stars

There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more

Rated 5 out of 5 stars

I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more

Company details

  1. Food, Beverages & Tobacco

Written by the company

At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!

Contact info

4.2

Great

TrustScore 4 out of 5

218 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Would definitely order again

Website was easy to order from, I feel the products are fairly priced. I was kept up to date with my order and the order arrived to me quicker than what I was expecting

13 October 2024
Unprompted review
Rated 4 out of 5 stars

Good choice of products

Good choice of products, well described and on a well laid out website was a good start.
The communication was then excellent and the goods arrived well packed and on time.
Hard to fault.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My order came really quickly and was exactly as expected. The bottles were well packaged so no risk of breakage. Looking forward to drinking it now!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Great range

Great range, good prices, quick delivery and secure packaging which is really important when ordering bottles.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient service.

Placing the order online was seamless. I purchased a Belgium beer which is not readily available. Delivery arrived promptly and bottles where well packed in a cardboard mould.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great service, delivery speed and items (and a nice free gift).......also when one item was incorrectly packed and sent they sent a correct replacement to arrive the very next day which is fantastic service. Highly recommended.....

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Introduction to German Beers

The reason I bought a selection of these beers is that I don't buy German beers and wanted an introduction to them. I was no disappointed and the price was not too bad either.

27 September 2024
Unprompted review

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