I have not received my order. Your system sent it to a random address which I did not give you. Customer support is very poor I was asked to email and have not received a reply. I am very disappointed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very fast delivery service. One very minor irritation - being asked for reviews of the beers ordered days or even weeks before I have even opened the cans/bottles :-)
There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more
I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more
Company details
Written by the company
At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!
Contact info
United Kingdom
- 01622712960
- support@beermerchants.com
- beermerchants.com
4.1
Great
217 reviews
Replied to 37% of negative reviews
Typically replies within 1 month
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Great from Order to Delivery!
Great website. Easy ordering. Fast delivery via DPD. Great protective packging. Very happy
1 May 2024
Unprompted review
Excellent service
Excellent service, ordered Thursday evening and they arrived Saturday. Very well packaged and a great selection of beers. Would definitely recommend and use again.
28 April 2024
Unprompted review
Excellent customer service and great beer range
Excellent customer service. Courier did not deliver part of the order and denied any responsibility
Beer Merchants sent me a replacement of the missing beers
Have amazing selection of beers too.
1 May 2024
Unprompted review
Terrible custumer service !
Terrible custumer service !
My Parcel was delivered last week, unfortunately not to my house (I don’t know where), try to contact them by emails (4emails), try to call them few times no answer (left voicemail)
No one replay to my emails or voicemail from 24th April (today is 30th April).
And I still dont have my parcel for over 100£
Really disappointed!!!
24 April 2024
Unprompted review
Great selection.
Awesome selection of beers from all around the world, highly recommend if you're bored of drinking the same old stuff all the time.
19 April 2024
Unprompted review
Prompt service
Prompt service, free delivery for larger orders, great range of beer.
9 April 2024
Unprompted review
Swift delivery
Swift delivery of hard to locate products at reasonable prices. I made 3 orders in about 2 weeks 😆
9 April 2024
Unprompted review
Westmalle Double
You got the Westmalle Double I was after! Tesco's used to sell it, but thanks to Brexit you can't get the beer anywhere in supermarkets anymore in the UK.
5 March 2024
Unprompted review
Beer Order
This is the first time I have used beer merchants. Found the beer I wanted, ordered and a quick delivery great.
10 February 2024
Unprompted review
Great selection of beers
Great selection of beers, good rates for shipping (I live on an Island) and excellent delivery time - will definitely use again when I've got through this lot!
7 February 2024
Unprompted review
Great beers excellent delivery
Great beers. Excellent quality, as advertised. Well packed. Efficient delivery using an excellent company. Good communication from seller and courier.
22 January 2024
Unprompted review
Superb selection - great value
I ordered two out-of-date mixed crates. Delivered the next day, a varied selection of bottles & cans from various brewers (domestic & overseas). Most were just past their sell-by date, some were still in-date. Great value - these will keep me out of trouble for a while.
17 January 2024
Unprompted review
Beer arrived as ordered and on time
Beer arrived as ordered and on time. Next day delivery was with DPD which is a bonus.
12 January 2024
Unprompted review
Don’t order from this company
Don’t order from this company. My first order was delivered to the wrong address (not their fault) so after numerous phone calls I eventually got through and they promised after order, this has never arrived!!! You can’t leave them a message as the mail box is full, probably other customers leaving complaints
11 January 2024
Unprompted review
Positives + Negatives
Positives: Beer tasted great and identical to a perfect pint from factory. Product was delivered undamaged.
Negatives: 1) No instructions, I ended up letting too much gas out the top which affected the pints in the long run, I only found this out as I watched videos on Youtube after using the same design keg. 2) The beer keg only lasts 24 hours until the beer becomes horrible. 3) the price per pint, is the same as the pubs near me for that beer I bought.
5 January 2024
Unprompted review
Great delivery and excellent choice of…
Great delivery and excellent choice of beers. Thoroughly enjoying the Kona range at the moment! We've used Beer Merchants for a while now and found their prices competitive for the range you can get in one place. Would recommend.
28 December 2023
Unprompted review
Great range.
22 December 2023
Unprompted review
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