Beatsons Direct Reviews 4,911

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and appreciate the helpful and friendly staff. Many consumers highlight the efficient delivery service, often noting promptness and the drivers' willingness to place items exactly where needed. People also find the prices to be very reasonable. However, some customers experienced issues with their orders, including delayed deliveries and a lack of communication regarding delivery dates. A few other people also felt that the quality of some products, like soil, was unsatisfactory, containing unexpected debris.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the prompt and professional... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick, courteous, and... See more

Staff

Consumers consistently report positive experiences with the staff. Many reviewers highlight the helpfulness... See more

Order

Users describe ambiguous interactions with order. While many customers report easy ordering processes, prompt... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a cast iron down pipe. Very happy with the service and price. Also, the delivery driver for Beatons / Orchard Timber was fantastic. Very much appreciated his tenacity and politeness when... See more

Rated 5 out of 5 stars

This is the first time I had used this company although 3rd time of ordering from them...I found the staff (Paul, Luke and Simon) who I dealt with extremely helpful..even the delivery drivers are very... See more

Rated 5 out of 5 stars

I have ordered different building marerials, delivered in bulk bags and 2 pallets. Best value for money around in my opinion, honestly I was surprised by the quality. I had notifications via email... See more

Rated 5 out of 5 stars

Finally a merchants website that works, you can actually find what you want, compared to others (Several tried and gave up) its in a different class of its own, try it! Availability of goods (... See more


Company details

  1. Lumber Store
  2. Door Shop

Written by the company

Beatsons Building Supplies Limited is one of the UKs leading independent builders merchants. From our head office in Central Scotland, we are able to supply building materials across the UK. Online and at our UK based stores, you will find a wide range of supplies for building, construction, landscaping, garden furniture, joinery, decorating, DIY and agricultural use. We stock a huge range of Eliza Tinsley Hardware and offer great deals on XL Joinery & LPD Doors. For landscaping we offer a range decorative gravels, sand, cement, fencing and slabs. We have over 30,000 products available for distribution across the UK with new ranges being added all the time. Beatsons are competitively priced with great delivery costs. We pride ourselves in being able to offer value for money to all of our consumers to ensure they get quality tools and materials at an affordable price. We offer quantity discounts, offers and competitions too to our registered customers. Take a look at our huge range of over 30,000 building supplies online and receive a greater discount the more products you buy on selected items. Our friendly and knowledgeable team is available to help you with your requirements in store, by email, on the phone or on our live chat feature during office hours. For more information on our award winning service, sign up to our monthly newsletter or follow us on Facebook or Twitter. Copyright © 1998-2021 Beatsons Building Supplies Limited. All rights Reserved.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Order online was easy

Order online was easy, informed of delivery date. On delivery day we were at work but the driver placed our order in the front garden. Excellent service xx

20 May 2025
Rated 1 out of 5 stars

Don't buy the topsoil

My son Ordered topsoil for me came 10 days late when I wasn't in so my son wheel borrowed it around the house and filled up raised beds alot of work I got home and the topsoil was full of stones and lumps of clay I tried my best to clean it and then planted veg its taken 3 weeks for some seeds to show but also weeds I can only imagine that I got scrapping from the bottom of the stock pile a total waste of money and hard work. update 48 hours since last checked raised boxes and the weed that is growing in the soil from beatsons is clearly an infestation in that soil the weeds aren't anywhere else

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Five Stars

The guys at the branches are always courteous and helpful in providing help and advice.
Likewise the delivery staff are also keen to assist and accommodate to the needs of the customer.
Overall I would highly recommend Beatsons for the professional service they provide.

19 April 2025
Rated 1 out of 5 stars

I ordered a bulk bag of screened top…

I ordered a bulk bag of screened top soil from beatsons to lay ontop of new grass seed during a lawn renovation.

The top soil came on time, however it was advertised as screen to 20mm (2cm). The soil was full of large rocks, pebbles, several large shards of glass and smash porcelain amongst other litter and debris.

Worst of all, since this was used, our garden is now crawling with leather jackets that we did not have prior. Since the soil was put down, the patio is covered with hundreds of them each night.

The soil was poor quality, not screened and clearly infested. ruining not only the renovation work, but the lawn itself with the infestation.

Do not use beatsons.

Update - the soil is now sprouting weeds, these weeds are only in the area the top soil was used so has come directly from the soil.

the soil was also clumpy, and not fine and good for water flowing as noted in the product description.

12 April 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

Bad experience. Ordered garden slabs and the delivery was a complete disaster. The driver dropped the slabs carelessly, resulting in one slab being damaged on the spot. To make things worse, they also damaged the pavement edging outside my property. When I raised the issue, the driver said someone from the office would call me to sort it out—but unsurprisingly, no one has contacted me since. No care, no accountability, and no follow-up.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Ive had the most pleasurable experience…

Ive had the most pleasurable experience with Beatsons. I've had numerous deliveries and to add to the great delivery service the driver has been fantastic. The quality of products are the best I've had anywhere and the cost of delivery is very cheap too. Highly recommend Beatsons to anyone 11/10.

1 April 2025
Rated 5 out of 5 stars

Price and quality

As an enthusiastic DIYer, I much prefer to use Beatsons to chain stores for wood, fence panels etc as the price and quality tends to be better!

31 March 2025

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