Beatsons Direct Reviews 4,911

I ordered a cast iron down pipe. Very happy with the service and price. Also, the delivery driver for Beatons / Orchard Timber was fantastic. Very much appreciated his tenacity and politeness when delivering. What a nice guy. A real asset to your company!

I’ve ordered and FULLY PAID for a Webb lawnmower ten days ago from Beatsons and have heard nothing since . The minimum expectation was that I would get an aproximate delivery day. Meantime with intermittent sun and rain my grass grows ever higher and I still have no idea when to expect delivery.

Excellent service over the phone and speedy process

Service was slick and effective

Fast delivery prices are decent to others round about and a don't need to be there

The driver brought the aggregate bag and delivered it in the position I suggested. No drama!
The delivery was delayed by one day due to a truck breakdown, but this was not a problem for me.

Normally have good experiences with beatsons, but not this time.

Placed an order on 26th of April, as I needed it for the 1st of May. Got a confirmation of delivery for 30th April, perfect.

4pm rolls around and no delivery, give them a call to be told I'll get a phone back. They call back and say somehow the paperwork went missing from my order in the morning so it was never loaded. Told they'd get it out to me on the Friday, around midday.

I write this at 1.30pm and still no order. Spoke to them and the person I spoke to said it was scheduled as an afternoon delivery and they hadn't realised it should have been here already.

The worst part, no one seemed bothered by the fact that incompetence was delaying other people's work, just a case of "oh well". Not even the decency to offer a refund of the delivery fee as way of apology.

Think I'll stick to other suppliers going forward.

Oh and as for the staff, they honestly couldn't care about their screw up and take no accountability for it. 2pm and it's still not even our for delivery.

Spoken to like im the one being unreasonable in this situation.

Great company to work with, delivery great.
Would certainly use again

As someone has already commented, BEATSONS CANNOT BE BEATEN. Lucky to have them in Penicuik.

Excellent with fast delivery

BEATSONS CAN-NOT BE BEATEN:- My order never arrived so I phoned Beatsons to query this in the morning and my call was instantly answered which was impressive. The Gentle-man who answered and dealt with my call was affable, amiable, kind, patient and offered me the perfect solution to my predicament by instigating another order for me straight-away which was deeply appreciated by me. I was extremely impressed with the superlative service I received from Beatsons. The over-all experience I have received from Beatsons has been of the highest standard because all my fears were allayed once I received the reassurance from the Gentle-man when I phoned. I recommend them highly with-in their market operational sphere and that is why I felt it incumbent upon-on me to give them this five star review on Trust- Pilot.

Ordered bag of screened top what I got looked all right
On top rest made up clay and stones.
Not the first to get this as another review states the same so obviously done regularly won't be back

Waited in all day (2nd March) .No delivery,so wasted a whole day waiting.Finally turned up today(3rd)in the afternoon,even though was told it would be a morning delivery. Not impressed at all.

Excellent service,great staff ,fast delivery

I’ve used Beatsons for many years and have had nothing but great service from them, they have always looked after my needs and should there be any hold ups or delays they are always on the phone as soon as it comes to light to let me know so I can liaise with my clients. I think part of the reason they have a great attitude is that they’re a local company rather than one of the big national companies who lose the personal touch and don’t seem to care about local tradesmen, whereas Beatsons do go the extra mile to look after their customers and as a result they have a genuinely good relationship with them.The new card payment system they’ve introduced is, I believe an extension of their great service to their customers.

Great prices and service as always, thanks Lee

Great service guys - thanks very much