Beatsons Direct Reviews 

4,921
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often going above and beyond to assist with orders and provide solutions. The service is frequently highlighted as excellent, with many appreciating prompt dispatch, effective communication, quick issue resolution, and fast, reliable delivery. However, some customers experienced unexpected delivery delays or a lack of clear communication regarding their order status. A few people also reported inconsistent product quality, citing issues like warped timber or materials containing unwanted debris.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast delivery, professional drivers,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their friendliness, efficiency,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting positive... See more

Product

Customers consistently note ambiguous experiences with product quality, with some reviewers praising items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul the salesperson went above and beyond to help me after I realised the wood I ordered wouldn’t fit in my car. I will definitely be back and Paul should receive I wage rise with people like him in... See more

Rated 5 out of 5 stars

This is the first time I had used this company although 3rd time of ordering from them...I found the staff (Paul, Luke and Simon) who I dealt with extremely helpful..even the delivery drivers are very... See more

Rated 5 out of 5 stars

Finally a merchants website that works, you can actually find what you want, compared to others (Several tried and gave up) its in a different class of its own, try it! Availability of goods (... See more

Rated 5 out of 5 stars

Brilliant experience, third visit and would definitely return. Very friendly and efficient staff. Great prices. The staff outside are so helpful too. Great local business.


Company details

  1. Lumber Store
  2. Door Shop

Written by the company

Beatsons Building Supplies Limited is one of the UKs leading independent builders merchants. From our head office in Central Scotland, we are able to supply building materials across the UK. Online and at our UK based stores, you will find a wide range of supplies for building, construction, landscaping, garden furniture, joinery, decorating, DIY and agricultural use. We stock a huge range of Eliza Tinsley Hardware and offer great deals on XL Joinery & LPD Doors. For landscaping we offer a range decorative gravels, sand, cement, fencing and slabs. We have over 30,000 products available for distribution across the UK with new ranges being added all the time. Beatsons are competitively priced with great delivery costs. We pride ourselves in being able to offer value for money to all of our consumers to ensure they get quality tools and materials at an affordable price. We offer quantity discounts, offers and competitions too to our registered customers. Take a look at our huge range of over 30,000 building supplies online and receive a greater discount the more products you buy on selected items. Our friendly and knowledgeable team is available to help you with your requirements in store, by email, on the phone or on our live chat feature during office hours. For more information on our award winning service, sign up to our monthly newsletter or follow us on Facebook or Twitter. Copyright © 1998-2021 Beatsons Building Supplies Limited. All rights Reserved.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(4,921)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered in a timely fashion

Delivered in a timely fashion. Can I pass on my extreme thanks to your delivery driver who unloaded the timber and decking and put them in my garage . Ps l am a 78 year old pensioner. Decking area is now finished and looking great. Thanks to all in your organisation 👍

25 May 2024
Rated 5 out of 5 stars

Great value for money

Great value for money , speedy delivery service , and also very helpful , I will definitely use Beatsons again .my experience with Beatsons was very smooth and the website was easy to place a order 👍🏻

26 May 2024
Rated 5 out of 5 stars

Order Recovery

I ordered cladding for my home which was delivered on time. Unfortunately the wrong size was delivered, I contacted Beatsons who reacted instantly and arranged for the correct size to be delivered for 08:00 the following morning. Good companies take ownership of errors and recover in this manner, well done. And prices are very competitive also.

23 May 2024

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