Baxters Food Group Reviews 198

Just for you all to be aware... found a hard piece of bone in my mince and onion pie last night! Mentioned it to customer service, they will pass it on!

Won't be purchasing again.

*wish I could upload a photo!

What has happened to your soups ? Fancied Cock A Leekie bought 3 cans just had 1 absolutely rubbish and its got the brass neck to say improved flavour on the can label who are you trying to kid on will be buying no more so watery so poor in content just a waste of time and money and certainly not a soup I wouldn't call that soup im embarrassed for you putting this rubbish on shop shelves totally disappointed

Baxters scotch broth is absolutely disgusting

The Baxter's mushy peas are as close as one can get to fresh peas in a can. I'm shocked at how great the quality is.
Tastes, smells, looks like fresh peas. I will buy again. I already told my family and friends. 👍💕💕👍👍💖💖 got to try it to believe it! 👍👍..this is a true & honest review.💕

Unpleasant. Disappointed. French Onion was worst soup we've ever had!

If I could, I would have given a zero star for the quality of food. Awful, terrible and tasteless soup! Avoid buying this rubbish

One of the only gluten free soups I can eat - cock-a-leekie - just gets worse and worse. I’ve complained to them numerous times yet it keeps deteriorating. It went from plenty of chicken to a few strands and now it is two small cubes of very rubbery, squeaky “chicken“ and two giant size slices of leek. I don’t know what happened to the quality control. I guess they fired them. I just cannot eat this garbage anymore.

Baxter's Soup is the worse we've ever tasted and looks like coloured water. Will never buy it again.

I usually swear by Baxters and when I bought some Kimchi I thought I was buying the best! The initial taste was fine but then I discovered that half an onion (a very cheap ingredient) had been rammed in to the pot and below it there was only liquid. I paid nearly £4 for an onion! I made contact giving batch number and product code together with a photograph (I have more) through their on-line portal ... waited, and no response. I then decided to email their customer complaints ... waited, again, and yet again no response. I will not be using Baxters for anything in the future as they do not respect or value their returning, loyal customers. I do not expect this from an establish and respected British Company. Totally disappointed.

I made a complaint in October about the state of the tinned pie, a portion was fully squashed. I did recieve a response and was told vouchers would be sent out to cover the cost. Couple of weeks later i bought another pie and I was in the same state and I then realised, I hadn't recieved my vouchers so I filled in another complaint form explaining that I hadn't recieved vouchers and I had also purchased another pie in the same state. I wasn't fussed about a refund on the second pie as it was explained to me why this happened the first time. However I am annoyed that I was offered a voucher for my first complaint to cover the cost of the first pie and the vouchers were never sent! I won't be buying anymore!

Watery scotch broth soup and no flavour Whats happened to Baxters soups, used to be really tasty .

These pies used to be meaty and absolutely lovely but my gosh its all pastry with a slithering of what looks like meat but its pathetic and even on offer or in the bargain isle seriously dont buy these, awful pies and i just realised its not a pie just pastry with an injection of gravy and i nothing in them, even if they were giving it away u may as well chuck them away, robbing thieves

Pickled cabbage : soft not crunchy, emailed complaint: not even an acknowledgement!
Never buy Baxter’s again and tell anyone who will listen.

The only tinned soup I buy is baxters. Or rather WAS baxters. The amount of ingredients is now so low level that I might as well buy a cheap brand.

Last week, a tin of minestrone was labelled "2 of your 5 a day" - now this has gone. I can see why.

You cant charge a premium price and provide a cheap product. Why wouldn't i just buy a cheap product?

Admittedly, they are not the only brand lowering their quality, but it feels like you WANT me to buy the aldi version.

Been eating garner pickled onions for ages but lately they have gone from crisp crunchy tasty to soft squashy mess, at 4quid a jar not impressed, bought at tesco by the way and were in date. Last 3 jars.

For the first time in my life I bought a fray Bentos steak pie.I wish I had not. cooked it in a pre heated oven for 30 mins as label instructed. Awful, under top pastry was like wall paper paste, about 4 lumps of half decent steak and a lot of gravy. pastry went into the bin it was so awful. I was going to complain direct to Baxters but after reading about Fray Bentos lack of responses I have reviewed here. Never again, I have had mediocre chip shop pies that knock spots off this product. In this day and age this product should never be sold.Now have heartburn,thanks Baxters

Quality British Product. The soups are the best about. They taste fresh and do not have that synthetic taste like some of the competition. They seem to have kept to the same recepies for years which is a good thing. Cock-a-leekie is the best.

Minestrone soup what a disappointment .You used to be able to stand your spoon up in this soup but this was just a watery can of tomato flavoured slop.
Quality gone downhill.
Received a reply from Baxter’s food group today 24/07/2023.
I complained directly to the company about the poor quality of their soup and made reference to the price of £2.10 my local Sainsbury’s local charge.
What planet are they living on the complaint was about the soup,this product should be priced as a value product not a premium product.

I emailed the address on their site to complain about VERY woody,stringy asparagus in their premium soup. After 12 days there was no reply so I phoned and was told that the email address went nowhere but they had taken a decision not to give refunds anyway so they couldn't do anything other than log my complaint but this problem was known to them already and they are working to improve it. Not a satisfactory answer I feel, as the poor product is still being sold at roughly £2.50 per can!!! I was given another email address to whom you can send your comlaint (whereby you may get an apology!) but now I have 3 complaints......rubbish product, misinformation on their site for customer care complaints and also that they don't refund- is that even legal? I will not be buying any products from them again on principal.

A once favourite soup but no more. The asparagus pieces in the soup are chewy and inedible. I complained via their website, not a word back. They charge a premium price and provide worse than many own-brand soups.