Battery Group Reviews 

4,883
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and efficient, fast delivery service, with items often arriving promptly. Many reviewers also find the service professional and helpful, contributing to a positive purchasing experience. However, some reviewers were not happy with product quality, reporting instances where batteries failed prematurely or were faulty. Concerns were also raised about customer service responsiveness and delivery issues, with some people experiencing longer than expected times, significant delays, or items not arriving, alongside difficulties with incorrect product recommendations or refund processes.

What people talk about most

Product

People report ambiguous experiences with product quality and suitability. Many customers praise the products... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Price

Customers had positive experiences with price, consistently finding products to be very affordable and... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the speedy, efficient, and polite... See more

Order

Consumers find the ordering process to be ambiguous, with many praising its ease and speed, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

great service overall, reasonable prices and great quality. Sometimes delivery takes longer than stated and VAT invoice requests are ignored, or not sent otherwise it would be 5 stars

Rated 5 out of 5 stars

Battery group fantastic team used to buy a US5000 Pylontech battery all went very easy. Delivery service as expected on the day they stated I will definitely be using them again. Main reason trusted,... See more

Rated 5 out of 5 stars

Ordered this battery for my old RAV4 VX which has a lot of electrics on it, including satnav, dvd players, air conditioning and such like, replaced my battery after 5 yes with the same make. It fits l... See more

Rated 5 out of 5 stars

Excellent service as usual. With them being local to me I always arrange to collect and their range and prices are second to none. Hayley in customer services handled my price match query and I was... See more


Company details

  1. Auto Parts Store
  2. Auto Machine Shop
  3. Battery Store
  4. Car Battery Store

Written by the company

Welcome to Battery Group! We distribute a wide range of batteries from brands such as: Duracell, Panasonic, Varta, Energizer, Tadiran, Saft and many more. Our ethos is to create a customer focused environment where you can find, purchase and enjoy the products you need to make sure you, and your equipment remain switched on. So let us switch off stress and browse our range of batteries.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(4,883)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class

Ordered motorcycle battery late afternoon. Delivered the following day by early afternoon with standard delivery. Excellent customer service and good prices.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

“Bought a car battery from Battery Group. The customer service was exceptional, especially as we had to cancel an order and reorder the battery again. Everything was handled quickly and professionally. Thanks again, Amber!”

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Reliable supplier

Ordered some AA batteries from this company.
Delivery was quick.
I had a hiccup in that not all the order had been packed so a pack of 10 was missing.
no problem!
A quick email and they got another set out to me asap.
Very good service!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Very competative price

I purchased a Bluetti Charger 1. Very competative price for an item which is considerably more expensive elsewhere. Very quick delivery and good comms.

7 November 2025
Unprompted review
Rated 2 out of 5 stars

Late Delivery and to the wrong address!!

I required a quality replacement car battery urgently.
Ordered a Varta and paid £22.95 for next day delivery.
Only when I had placed the order did I find out that DPD were the delivery company. Not only did they NOT deliver it the next day, they delivered it to the WRONG address 200 metres away. If I had known DPD were the delivery company I would not have placed the order with Battery Group.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what was ORDERED at an…

Exactly what was ORDERED at an Excellent PRICE
with an amazing Expeditious SERVICE delivered Exactly within TIME FRAME 👌

THANK YOU BATTERY GROUP
Be assured I will recommend you to all and sundry I meet who needs a new battery!

25 October 2025
Rated 1 out of 5 stars

************DO NOT USE ********

************DO NOT USE ********
Refusing to honour warranty
Faulty battery supplied and will not process refund . Please read all the negative reviews and realise there are reputable companies out there
Please do not use …….

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Most unhelpful company.

Ordered a motorbike battery and they sent me the wrong size and refused to take it back and they were most unhelpful in resolving this issue,I,m now stuck with a battery I don't need,avoid this company try Supac Merthyr Tydfil Wales cf48 3td who were more than helpful and supplied me with the right battery unlike batterygroup.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Had car trouble on a Sunday

Had car trouble on a Sunday. Ordered a new battery online on Sunday and received it on Tuesday.

Slick service and the price was fantastic too.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Filed a section 75. They owe me nearly £800!!! Pay me my money!!! They have no idea. (drop shipper)

Bought an inverter, was told all three were damaged and I would have to be refunded.
Ordered one from elsewhere (more expensive)
Then the one from them turned up.

They let me return it at there cost but I'm out of pocket now for time and money.
Won't be bothering again with them.
2 weeks later, still not refunded me.
Can't contact them.
Section 75 filed.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

First rate company

Quick responsive service with customer focus, product variability excellent. No fuss regarding shipping arriving in a prompt time. Overall thoroughly very satisfied with the battery. Price also very competitive.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order for a noco 65w fast…

Placed an order for a noco 65w fast charger, £37.99 + vat. Payed and got my invoice. Today without any correspondence at all, my order was cancelled and my payment refunded. Thinking maybe this was out of stock I checked there website. No still selling it, bnt now for £74.99. Don't deal with this sham company. Thanks for wasting my time.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Wrong item sent – still no replacement

I ordered a product from Battery Group via B&Q, but they sent me the wrong item. I returned it on 26 September, and since then I have received no update and no replacement. For a small £12 item, I have already wasted too much time. Very poor service and lack of communication.

11 September 2025
Unprompted review

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