Battery Group Reviews 

4,873
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the company for its competitive pricing, often finding products significantly cheaper than elsewhere, and for the excellent quality of the items received. Many consumers also highlight the fast and efficient delivery service, with items arriving promptly and well-packaged. The service is generally described as professional and helpful, making the ordering process easy and straightforward. However, some people were dissatisfied with aspects of the product and service, noting instances of faulty batteries failing after a short period or not matching the description. There are also occasional complaints about delivery issues, such as items taking longer than stated, being delivered to the wrong address, or arriving damaged. A few customers experienced poor communication and unresponsiveness from customer service when problems arose, particularly regarding refunds or incorrect orders.

What people talk about most

Product

People report ambiguous experiences with product quality and suitability. Many customers praise the products... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Price

Customers had positive experiences with price, consistently finding products to be very affordable and... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the speedy, efficient, and polite... See more

Order

Consumers find the ordering process to be ambiguous, with many praising its ease and speed, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

great service overall, reasonable prices and great quality. Sometimes delivery takes longer than stated and VAT invoice requests are ignored, or not sent otherwise it would be 5 stars

Rated 5 out of 5 stars

Battery group fantastic team used to buy a US5000 Pylontech battery all went very easy. Delivery service as expected on the day they stated I will definitely be using them again. Main reason trusted,... See more

Rated 5 out of 5 stars

Ordered this battery for my old RAV4 VX which has a lot of electrics on it, including satnav, dvd players, air conditioning and such like, replaced my battery after 5 yes with the same make. It fits l... See more

Rated 5 out of 5 stars

Excellent service as usual. With them being local to me I always arrange to collect and their range and prices are second to none. Hayley in customer services handled my price match query and I was... See more


Company details

  1. Auto Parts Store
  2. Auto Machine Shop
  3. Battery Store
  4. Car Battery Store

Written by the company

Welcome to Battery Group! We distribute a wide range of batteries from brands such as: Duracell, Panasonic, Varta, Energizer, Tadiran, Saft and many more. Our ethos is to create a customer focused environment where you can find, purchase and enjoy the products you need to make sure you, and your equipment remain switched on. So let us switch off stress and browse our range of batteries.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(4,873)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have purchased several batteries from…

I have purchased several batteries from Battery Group, and their pricing and delivery service have been excellent. After checking online, I found that the same battery I bought for £143 was priced at £335 at Euro Car Parts.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID .

AVOID AVOID AVOID .. do not know who they get there Batteries from but have been informed China , So called brand new Battery had to charge when it arrived would not turn engine although saying fully charged , tried contacting but yhey do not reply or answer .. Avoid pay a bit more snd have peace of mind

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Read others reviews before ordering

wished i had looked at reviews before placing order. Ordered two batteries for plant and equipment - both detailed as in stock. Didn't receive an order confirmation or tracking information so contacted the company and they advised my battery wasn't in stock. Didn't advise which one so asked and am still waiting. what was an urgent order has had to be reordered from an alternate company and i've had to get paypal involved to recover monies.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Company. Avoid at all costs.

If I could give them zero stars, I would. I bought a battery and three seeks later one of the cells died. It has taken me three months and filing a Small Claims Court case against them to get my money back. Their warranty process and rules are so restrictive and they have no intention of giving any customer service. I also think that many of these five stars reviews are fake. They should invest more in customer service and less in paying people to give fake reviews.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with my order

Really happy with my order, and the delivery came quickly. The car battery was perfect for my car and has a warranty, so I am content with it. I can recommend BatteryGroup :)

24 November 2025
Rated 5 out of 5 stars

A very high level of imformation.

A very high level of relevant information with plenty of choices and prices lower than ebay.
Good communication and very speedy delivery I have brought plenty of batteries over the years never come across a better seller than these.

24 November 2025
Rated 5 out of 5 stars

First Class

Ordered motorcycle battery late afternoon. Delivered the following day by early afternoon with standard delivery. Excellent customer service and good prices.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

“Bought a car battery from Battery Group. The customer service was exceptional, especially as we had to cancel an order and reorder the battery again. Everything was handled quickly and professionally. Thanks again, Amber!”

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Reliable supplier

Ordered some AA batteries from this company.
Delivery was quick.
I had a hiccup in that not all the order had been packed so a pack of 10 was missing.
no problem!
A quick email and they got another set out to me asap.
Very good service!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Very competative price

I purchased a Bluetti Charger 1. Very competative price for an item which is considerably more expensive elsewhere. Very quick delivery and good comms.

7 November 2025
Unprompted review
Rated 2 out of 5 stars

Late Delivery and to the wrong address!!

I required a quality replacement car battery urgently.
Ordered a Varta and paid £22.95 for next day delivery.
Only when I had placed the order did I find out that DPD were the delivery company. Not only did they NOT deliver it the next day, they delivered it to the WRONG address 200 metres away. If I had known DPD were the delivery company I would not have placed the order with Battery Group.

5 November 2025
Unprompted review

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