Batik Air Reviews 421

I strongly advise everyone to avoid flying with Batik Air. My Sydney flight time was changed three separate times, causing huge inconvenience. Even worse, 15 minutes before departure, the gate was suddenly changed — despite staff telling us to wait at the original gate. We were forced to walk all the way to a gate located at the far end of the airport.

There was no information displayed on the flight boards, and absolutely no announcements or proper communication from the airline. If we hadn’t randomly heard the announcement by chance, we could have easily missed the flight.

The final scheduled departure time was 22:25, yet the plane still did not depart. Passengers were only allowed to board a different aircraft at 23:00. This level of disorganization and disrespect for customers is unacceptable.

Batik Air Malaysia is by far the most unreliable airline I have ever flown with. Constant schedule changes, zero updates, chaotic boarding process, and complete lack of responsibility. I will never travel with them again and I highly recommend staying far away from this airline.

Better don't run an airlines if always delayed, I don't know why this lousy airline still can survive how long with this such of management. Delay consistent! This is the most lousy airline I experienced, definitely will not purchase this airline tickets again .. it's my first and also the last with this lousy airline. Don't buy with this airline!!!

This was the worst experience ever, and I really mean that. They left me stranded at KL airport for over 30 hours! 30 hours! Because they 'delayed' my connecting flight by 24 hours, and then a further 6! I got no compensation, no hotel, no food voucher, not even a bottle of water.

I'm actually disgusted at this company and I never write bad reviews. I will never, ever, ever fly Batik Air again - they really are bottom of the barrel. It's just so so so bad please do not made the same mistake as me :(

Hi, i would like to highlight how poor batik air to address my flight experience. My 2 years old and 11 month baby is crying and need mummy to carry during take off and landing but your staff insist that every person need to buck up on their on seat, as a adult i unserstand but not her , when your staff insist doing that forcefully cause my child crying more loud. Any idea when i suggest to buck up using baby seat belt together with mummy and mummy can carry baby too. Why need to forcefully to 2 year old + child to buck up on her on seat? Did she understand?
Very poor service , will not consider batik air again

My experience with Batik Air has been one of the worst I’ve ever had with any airline. After Batik Air cancelled our flight without offering any meaningful assistance, we were forced to book a new ticket with another airline and ended up sitting at the airport for 12 hours waiting for the replacement flight.

During this entire time, Batik Air provided no support whatsoever, no guidance, no alternative arrangements, and no compensation.

What made an already stressful situation even worse was their complete lack of communication. I sent upwards of six separate emails before finally receiving a reply. And when they did respond, their message was dismissive, quoting “policy” and refusing to cover any of the additional costs caused by their own cancellation.

To make matters even more frustrating, their email stated that they had provided us with food vouchers during the disruption. This is absolutely untrue. We did not receive a single voucher or any form of assistance while waiting for 12 hours in the airport.

This experience shows a shocking lack of customer care, accountability, and honesty. Most airlines offer at least some level of support when they disrupt passengers’ travel. Batik Air offered nothing but delays, silence, and incorrect information.

I will never fly with Batik Air again, and I strongly advise other travellers to avoid them. If something goes wrong, you will be left completely on your own.

They charged me 4 million IDR for surfboard
Customers service is also horrible,I sent email,WhatsApp but both of them got no reply
JUST AVOID THIS AIRLINE

Please if there are other choice, just don’t use this airlines. No matter where the routes it will be delayed (most likely). If you are forced to use this airlines please check the flight radar first for the history

Avoid Batik and Lion Air if you can.
Consistent delays, miscommunication between airports leading to overcharging and of course missed connecting flights meaning either an extended layover or a hotel room.
3 out 4 flights delayed leading to all of the above.
You have been warned!

★☆☆☆☆ Never Again

Batik Air Indonesia somehow turns flying into a punishment. Delays with no explanation, staff who appear confused by the concept of customer service, and an aircraft that felt like it had survived several previous lives.

Seats were uncomfortable, the cabin was questionable, and any request was treated as an unexpected inconvenience. Communication was nonexistent, organization was a myth, and accountability was clearly optional.

We did eventually arrive, which seems to be their only performance metric.

I would not recommend this airline to anyone I respect.

Although Batik Air is a low cost Airline the leg room was very spacious and the air crew were very friendly and generous during both legs of my trip to Bali from Melbourne. This is my second time with them and no regrets at all so far. On behalf of my family a big Thank you to the team and hoping to fly again with you sometime soon.

Constant flight delays, unresponsive and unhelpful ground staff. zero communication. Dont go with Batik air if you want to get to your destination or have a schedule to follow

We experienced a serious and well-documented issue with Batik Air involving baggage handling and payment transparency that lasted nearly two months and caused significant inconvenience.

My husband and I were travelling together on the same booking. His primary payment card linked to Apple Pay had been blocked due to a scam incident related to a flower purchase in Kuala Lumpur (a police report was filed). On 21 July 2025, he checked in an 11 kg box on flight OD171 from Kuala Lumpur to Denpasar. At that time, Batik Air had removed the option to purchase baggage during online check-in — a feature still available on all other airlines operating the same route, including AirAsia, Malaysia Airlines, and TransNusa.

Because his Indonesian OCBC virtual card could not be used at the counter and Apple Pay was not supported, the check-in manager in Kuala Lumpur agreed that the baggage fee could be paid upon arrival in Bali. When my husband twice asked for written confirmation of this arrangement, the manager refused and simply replied, “I don’t know.”

Upon arrival in Denpasar, he was presented with a handwritten note demanding IDR 2,035,000, without any invoice, receipt, or official documentation. Despite multiple requests, the Lost & Found staff refused to release the baggage until payment was made. We have an audio recording confirming this refusal. The airline later claimed the baggage was “uncollected,” whereas in reality, it had been unlawfully retained as collateral. Even if a fee is outstanding, an airline has no legal right to seize a passenger’s property; the correct procedure is to release the baggage and pursue the debt separately through civil channels.

Baggage tracing staff in Denpasar also stated — on record — that the box would be returned to Kuala Lumpur free of charge. This commitment was never fulfilled. When my husband eventually booked another Batik Air flight to retrieve the baggage, the same problem occurred: online baggage purchase was still unavailable, and he was charged MYR 165 per 10 kg at the airport. That lower rate applied only because payment was made upon arrival in Kuala Lumpur; had he paid at the counter before the flight, the cost would have been MYR 480 per 10 kg (MYR 48 per kg).

In practice, Batik Air applies three different baggage prices depending on when and where payment is made. None of these variations are disclosed to passengers, raising serious concerns about pricing transparency and consumer fairness under CAAM and ASEAN standards.

For 57 days, my husband tried to recover his property — including prescription medication — but the airline continued to withhold it. He was ultimately forced to pay IDR 2,035,000 simply to retrieve his belongings. This payment was made under duress and cannot be considered voluntary; therefore, a chargeback claim was filed to address the coercive circumstances under which the payment was extracted.

Throughout the entire process, both in Kuala Lumpur and Denpasar, no employee issued a Property Irregularity Report (PIR) or provided an official receipt, despite repeated requests. The only paper ever provided was an informal handwritten note with no legal legitimacy. This illustrates a broader lack of transparency, procedural compliance, and proper record-keeping in Batik Air’s ground operations.

The worse airline I ever had .Their customer service almost inexistant on whatsapp give false informations ; and because of that you get problem about the existant regulations at airport when check in in Don Muang !
We could not check in also because of 1h delay that would prevent us to get 2 other transfer flights in Indonesia and lost 1000 USD no refund .
Consistent 2+ hours delays that don't allow transfer to other flights that you would miss.
Our flight 1 hour delay, no prior announcement or apology from airline.
Bad serviceservice at check-in despite delay.
No SOP on how to handle delay.
No refund.
Reschedule should pay full ticket price . We had the feeling to get well S..W.D and scammed.

Fly this airline at your own risk

We experienced a serious and well-documented issue with Batik Air involving baggage handling and payment transparency that lasted nearly two months and caused significant inconvenience.

My primary payment card with Apple Pay had been blocked due to a scam incident related to a flower purchase in Kuala Lumpur (a police report was filed). On 21 July 2025, I checked in an 11 kg box on flight OD171 from Kuala Lumpur to Denpasar. At that time, Batik Air had removed the option to purchase baggage during online check-in — a feature still available on all other airlines serving the same route, including AirAsia, Malaysia Airlines, and TransNusa.

Because my Indonesian OCBC virtual card could not be used at the counter and Apple Pay was not supported, the check-in manager in Kuala Lumpur agreed that the baggage fee could be paid upon arrival in Bali. When I twice requested written confirmation of this arrangement, the manager refused and simply said, “I don’t know.”

Upon arrival in Denpasar, I was presented with a handwritten note demanding IDR 2,035,000, without any invoice, receipt, or official documentation. Despite repeated requests, the Lost & Found staff refused to release my baggage until payment was made. I have an audio recording confirming this refusal. The airline later claimed the baggage was “uncollected,” but in reality, it was unlawfully retained as collateral. Even if a fee is outstanding, an airline has no legal right to seize baggage; the proper procedure is to release the item and pursue the debt separately through civil means.

Baggage tracing staff in Denpasar also stated — on record — that the box would be returned to Kuala Lumpur free of charge. This commitment was never fulfilled. When I later booked another Batik Air flight to retrieve the baggage, the same problem occurred: online baggage purchase remained unavailable, and I was charged MYR 165 per 10 kg at the airport. That lower rate applied only because I paid upon arrival in Kuala Lumpur; had I paid at the counter before the flight, the cost would have been MYR 480 per 10 kg (MYR 48 per kg).

In practice, Batik Air applies three different baggage prices depending on when and where payment occurs. None of these variations are disclosed to passengers, raising serious concerns about pricing transparency and consumer fairness under CAAM and ASEAN standards.

For 57 days, I tried to recover my property — which included prescription medication — but the airline continued to withhold it. I was ultimately forced to pay IDR 2,035,000 just to retrieve my belongings. This payment was made under duress and cannot be considered voluntary; accordingly, a chargeback claim was filed to correct the imbalance created by this coercive situation.

Throughout the entire process, in both Kuala Lumpur and Denpasar, no employee issued a Property Irregularity Report (PIR) or provided an official receipt, despite repeated requests. The only paper ever provided was an informal handwritten note with no legal validity. This demonstrates a broader lack of transparency and procedural compliance in the airline’s ground operations.

I had a horrible experience with Batik Air, from the airport staff to the cabin crew. This was honestly one of the worst travel experiences of my life
At the airport, the staff who were responsible for check-in and giving boarding passes did not seem to know the rules or procedures. Even when I spoke politely, they were extremely rude and unhelpful. They made a serious mistake that caused a huge impact on my life. It felt like they had no proper training and no willingness to help. Their attitude was disrespectful and unprofessional
On the flight, the situation was no better. The cabin crew were also very rude. They did not treat passengers kindly or respectfully. They didn’t even offer basic hospitality — not even a bottle of water. Their behavior made the flight very uncomfortable and stressful
This experience has affected me deeply, and I will never forget how poorly I was treated. I truly hope the airline management takes this seriously and improves their staff training, customer service, and understanding of international travel rules. I would not recommend this airline to anyone based on what I went through.

I booked 4 flights with Baltik Air. All four of them were delayed, with a short notice. One of the flights also had a issue with the engine, which left us boarded with no AC for over an hour.

When boarding one of the flights, they tried to make me pay more because they considered my personal item (a small tote bag) to be carry-on luggage. After a lot of discussion, and incredibly rude treatment from the staff, I was let on the flight without paying.

Do yourself a favor, pay a slightly higher price and book with AirAsia. Hands down, this was one of the worst flight experiences I’ve had in my life.

We booked a flight with Batik air which transferred through KL. Batik Air changed the second leg of our journey to a time before our originating flight was due to leave Lagkawi. As per the email, they permitted a refund; however, it has been 2 months and still no refund. If I email them, they just respond saying "sorry it is taking so long" but no actual update or refund. At the airports, we also noticed that quite a few flights were being canceled or delayed. Do yourself a favor and book your well earned vacation with a real airline.

One of the worst, from online checking in, to flight delays, to flight comfort, to customer service. Just about everything is bad about this airline. Avoid like the plague!

When trying to book the flight the website was completely useless so I contacted their office. The call center representative said I should email them. The people I emailed told me to call. After about 4 hours of trying to book a flight (because the call center representatives said they couldn't help me) I was able to find a representative that would help me book a flight.
Everything to do with checking baggage, the flight itself, the crew members, etc actually was super smooth with no delays.

However, the in flight meal gave me the worst food poisoning of my entire life, which I can't excuse.
This was OD171 DPS to SYD Oct 14th