Batik Air Reviews 421

Critical Operational Failure and Unacceptable Customer Service
​My first flight experience with Batik Air was exceptionally poor and resulted in a failed journey. We received a direct call from the airline informing us that check-in would close in 10 minutes, prompting an immediate and successful rush to the counter within that timeframe.
​Despite arriving promptly, the Batik Air staff refused to check us in. Their only explanation was that the airline representative who called us had provided incorrect information. The staff's refusal was delivered with an unprofessional and remarkably rude demeanor. Even the visible distress of children did not prompt them to offer any measure of flexibility or empathy.
​Furthermore, attempts to escalate the issue proved impossible, as management was unreachable. This experience ruined the start of our holiday. While Batik Air may offer an economic fare, the extreme lack of customer professionalism and operational accountability makes it an airline to be avoided, particularly when traveling with families and young children.

I am a doctor ,my flight was delayed for 4 hours.I opted to another earlier flight because I had to attend to my patients as scheduled,An email was sent and they agreed to full refund.But its almost 3 months and they refuse to fully refund.Very dissappointing.

Extremely disappointed with Batik Air. The staff were unhelpful and rude, and seemed unable to do their jobs properly. The system was a complete mess. During our flight from Kuala Lumpur to Dubai with friends, we had purchased extra baggage, but the ground staff claimed it didn’t show in their system, delaying us from boarding. When we asked for clarification, the staff spoke to us rudely and simply handed back our passports, telling us to go to another counter. Onboard,The plane was freezing and the seats were uncomfortable. Would not recommend.

Their flights are ok but their customer service is simply awful! I tried to apply for a refund on compassionate grounds. Because the ticket was a Thai Lion Air ticket (bought through the Batik Air app), I wrote in to the Lion Air customer service. They told me to write to Batik Air. I wrote to Batik Air and they told me to write to Lion Air. When I finally did get someone to reply (from Batik Air), they sent me a link to the refund request on their website. I submitted my supporting documents and received an email confirmation of receipt. And I thought, “Great! Finally!” A few days later I went to check the status of my refund using the link provided in the email. Guess what? The link doesn’t work - because it hadn’t been hyperlinked!

If I could give them zero stars, I would. I cannot believe in this day and age that there could be such terrible/non-existent customer service. The signals they give their customers, both online and in flight, is that they simply don’t give a s***.

[EDIT 28.10.2025]
More weeks and nothing else but more disappointment.
Reported to Malaysian Aviation Authority
Case: CAAM-005491-10-25

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I'm very disappointed about resolution of refund.
It's been over 4 months and I haven't received refund for cancelled flight. :/
Chat just says to wait and when contact Batik Air they just send me back to agent, eDreams. At first I was informed to receive refund in 30 days. And it's been now almost 120 days! Losing hope I will receive refund at all... I will update this review if ever receive refund but I doubt it...
Booking ID 22086623592 on eDreams
Airline booking reference: EBUCQV

Batik Air is an absolute disgrace. My wife is 23 weeks pregnant. They checked us in, then tell 15 minutes before the flight that we need a doctor’s certificate - the only airline I ever heard of that required a certificate before 28 weeks. Batik website even says they only require it after 28 weeks - except that’s Batik Air Malaysia, not Batik Indonesia which has its own rules hidden away on an obscure webpage. Even the airport doctor won’t see you before 28 weeks.

They refused to let us on the flight, refused to offer any compensation for taxis/hotels, then effectively kicked us out of the airport. Just the worst experience and treatment I can imagine.

While we waited for our luggage to be taken off the plane, we asked the local airport staff if this situation has occurred with other pregnant women traveling with batik air, and they told us it happens EVERY DAY, and our incident was already the second of the day. Unbelievable.

This airline treats its customers with contempt, including and especially its most vulnerable. Please do not support this broken organization.

Batik Air OD171 DPS–SYD (25 Sept 2025) was a disaster. Flight delayed, charged for extra baggage, no space for carry-ons, and they even tried to force me to check my hand luggage. Worst of all, they seated me apart from my 3-year-old daughter. Unsafe, unprofessional, unacceptable. Never again.

American & European travelers, be warned: Batik Airline looks cheap on paper, but it’s a trap. Tickets from Kuala Lumpur may seem like a bargain thanks to the exchange rate, but the hidden baggage charges will destroy any savings.

I paid about $50 for my ticket, only to be slapped with $220 in bag fees — charged by the kilogram! No other major airline I’ve flown with nickel-and-dimes passengers this aggressively. Their obscure weight limits are designed to squeeze money out of you once you’re already at the airport and have no choice.

This practice is abusive and dishonest. Don’t let the “cheap ticket” fool you — once you add baggage, this airline is far more expensive than real full-service carriers. If you value transparency and fairness, avoid Batik Airline at all costs.

This is the worst airline i have ever travelled. They have damage my whole bag and no one at the complain counter. After waiting for 1: 30 hr the lady arrived and saying this minor damage. There should be major. Major means all clothes should fall luggage belt with torn bag this is how they judge. Not ready to register PIR for my damage bag

The worst flight ever happened in my lifetime I can’t believe how much terrible it was I dont want to choose it again, no food even to buy, the crew were not able to talk in English , they dont even answer your question and when I ask for buying blanket for 55 AED they brought it after 2 hours

This incident happened on 4 January 2025, i had a Batik Air connecting flight from Bali >>Kuala Lumpur>>Dubai. I have Indian passport with UK Residence Visa and for UAE, For Indian Citizens with UK Visa it is a Visa on Arrival for 14 days in UAE/ Dubai, I was allowed to board the flight at Bali but the Batik air staff refused me boarding at Kuala Lumpur said because i don't have UAE Visa so i cannot go, they didn't know the actual immigration rule and due to their lack of knowledge made us struggle big time. I had to spend 24hours at the airport, slept on the floor and booked another ticket to India in order to continue my journey. They spoiled my and my partners holiday.
Really Pathetic Airline. I will never use it.

I had one of the worst travel experiences with Batik Air. My connection was missed due to their delays, and instead of providing proper support, the staff at the connecting counter were rude, unhelpful, and unprofessional.

They refused to check in my baggage on time, leaving me stranded for a whole day until the next flight. While they did provide a hotel, the entire process was handled with zero care or professionalism. The counter staff treated passengers miserably and showed no sense of responsibility.

For an airline, delays can happen — but the way they treat passengers matters the most. Sadly, Batik Air failed completely in this regard. I would not recommend them to anyone looking for reliable and respectful service.

I have received mail that there will be change in flight time but when I checked official web site, check in and all other internet resources where I can see the flight status in all sources (including their own official web) it was mentioned that there is no change, flight will be on time. I tried to take additional steps like calling to their official customer service 93 times called, waited 5-7 on line, no answer and return), wrote to Whatsapp no single action, no reaction etc.
despite the fact that the flight was shown as on time, I did not take a risk and went to airport and at the airport I was informed that there is additional 4 hours delay!
When I politely expressed that why you are not updating your official web site about the delay etc, the girl turned her back to me and ignored. I was very angry and upset with such unprofessional and impolite action. I went to check in desk, the guy expressed no excuse, no empathy!

Check in was quick and easy, there was about a hour delay but it didn’t affect my life in anyway. Staff were there for assistance and plenty of legroom for a 4 hour flight 👍

Extremely predatory baggage fees, 25,000 rupees to check a standard European sized carry on. Avoid this disreputable business.

I had a terrible experience and lost 256$ CAN . I booked a flight with Batik air from Delhi to Denpasar. At the counter I was told by the checkin team I was eligible for a refund because the flight will be delayed. So I went ahead and booked another one. After several calls and chats , I received a refund of 1$ , a real joke . They are also so strict with the hand luggage and they don'T accomodate if you wanna have a big suit case. They make you pay by kg . So if you have a big suit case of 23kg it costs you about 700 $. Worst company so far. Don't book with them!!!!

I recently had one of the most disappointing experiences with Batik Air and I feel compelled to share it so that other travelers are aware of what to expect.

I booked my ticket well in advance and, as always, I entered my full name correctly during the booking process. Despite this, when my ticket was issued, the system automatically pulled the name from my membership card, which caused a discrepancy. To make matters worse, my title was also listed incorrectly as “Mr.” instead of “Ms.”

When I reached out to Batik Air’s customer service to rectify this issue, I was shocked to be told that I would be charged a fee for correcting the name. This left me both amused and frustrated, why should customers be penalised for a mistake that is clearly due to an internal system flaw? I clearly indicated my full name at the time of booking, and as a frequent traveler, I am very familiar with the importance of providing accurate details.

I explained this to their team and even highlighted that the problem was not my mistake but rather an issue with their system capturing the wrong details. Unfortunately, instead of listening, acknowledging, or showing any level of goodwill, the response I received was the standard “you must pay” answer. There was zero accountability, zero empathy, and zero effort to resolve the matter fairly.

I was left with no choice but to pay the fee in order not to disrupt my travel plans. However, I find it absolutely unacceptable that a reputable airline would handle its customers in this way. What’s even worse is that my feedback was completely ignored, they did not even address my concerns about the system error and simply followed their standard script.

This shows a lot about how Batik Air values its passengers:
• No responsibility for internal errors
• No recognition of customer feedback
• No goodwill gestures, even when the fault is theirs
• And worst of all, they are happy to penalise customers unfairly.

The actual amount of the fee was not my main concern, to be honest, it is about principle, fairness, and service quality. If an airline cannot take responsibility for its own system shortcomings and instead pushes the burden onto customers, that is a huge red flag.

To add insult to injury, even after this so-called correction, my title was still wrong (“Mr.” instead of “Ms.”). Something so basic should not be so difficult to get right.

This entire experience has left me extremely dissatisfied and I will not hesitate to share my story widely so others can be aware of the risks when booking with Batik Air. I sincerely hope that management will take this as feedback to fix their systems and train their customer service team to handle such issues with fairness, accountability, and at least a basic level of empathy.

Until then, I cannot recommend Batik Air to anyone who expects even a minimum standard of service and accountability.

Worst airlines. 24 hrs before my flight, received an email saying my flight was delayed by 2 hours. Not bad right? Well it was a connecting flight w a 1hr 20min transit so my plane flew before I got there. Both flights with Batik Air. No costumer support to help me because I got the email at close of business day. AI on whatsapp is useless. This isn't the first time I had my fights rescheduled. Last year, I had 4 flights rescheduled. You see cheapest fare with the shortest transit and you book it. But end up flying on a different day with a longer transit. Just pay extra money and fly with a different airlines for peace of mind. Batik flights can cause hairloss due to stress.

Very, very poor customer service.
Booked a return flight a few months ago with a stop on both ways.
They decide to change the first step of the return flight is such way that you can never reach the second step. (you arrive 1 hour later then the departure time of the second flight)
So you try to get in contact, the don't respond at the suggested contact email. The email without od_ in the name is giving a response but they can't help you.. (it's the same company!!)
The request_refund link is blocked by cloudflare so even that isn't possible. FAQ... blocked by cloudflare.
I would suggest everybody to not book a flight with them as there support which I need because of a change made by THEM isn't reachable.

Well where to start. First off I bought my tickets on booking . C, and you could not buy baggage. I tried to buy baggage on the manage my booking and you couldn’t do it there either. During checkin - no! So I wrote them on WhatsApp chat and also via email well before the 12 hour cutoff. No luck no one responded.

Then at the airport the lady checked me in under someone with a similar name, gave me my tickets took my bag (said it was free) and off I went to security! Only to find out she checked in the wrong person - so needless to say I had to go back and get checked in correctly.
Then she wouldn’t believe me that I tried to check in a bag. I showed her the correspondence to her customer service well before 24 hours I showed her the WhatsApp and she still charged me 300 American dollars for a bag that should’ve cost me 179.!