Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using the refurbished process. It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost. The welt isn’t quite seal... See more
Company replied
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more
Company replied
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation i... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.6
Average
852 reviews
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm surprised Barker put their name to these shoes!
Alongside Church's and Loake, I own two pairs of Barker shoes that were made in Earls Barton. All are very good quality shoes. However, this review relates to my recent purchase of a pair of Barker George Old Snuff Suede Wing Tip Brogue Derby made in India. The quality control in this factory must be poor, as there's a layer of clear plastic between the upper and the sole that is clearly visible and protruding in places. Why there is a layer of clear plastic is beyond me, as I imagine it would adversely impact the breathability of the shoes. Also, one of the nails in the sole is sharp… it would pull the thread on a carpet for example. And the box was wrapped only in brown paper for delivery, and was damaged. I asked Barker to arrange a collection, which they have done, but no explanation, reassurance, solution or gesture was offered. Overall, very surprised and disappointed.
8 May 2026
Unprompted review
Great shoes actually like them, comfortable to wear and got…
Great shoes actually like them and got good comments about them
21 April 2026
Reply from Barker Shoes
Thank you for your lovely feedback! We’re so pleased to hear that you’re enjoying your shoes and receiving great compliments on them. We truly appreciate your support of Barker Shoes.
Overall not impressed with the shoes
Overall not impressed with the shoes. Heel construction is very hard, causing a blister within 2 hours wear. For this price of shoes I would expect a suede heel insert too stop heel moving instead of slippy leather. The orange finished mid-sole band that is shown in your advert is not visible. It is blacked out with polish all round on both shoes. This is a highlighted selling point!!!! Very disappointed with shoes, not value for money.
9 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback and please accept our apologies for the disappointment caused.
We are sorry to hear about the discomfort with the heel and that the product did not meet your expectations, including the finishing details. This is not the standard we aim for at Barker Shoes.
Your comments have been noted and will be shared with our product team for review.
Nice sneakers great service 👍
30 April 2026
Reply from Barker Shoes
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your sneakers and had a great experience with Barker Shoes 👍
I love the design and how stylish and…
I love the design and how stylish and classic it looked. Met my expectations! Thanks guys!
30 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback. We’re thrilled to hear that you loved the design and that the shoes met your expectations. Your support means a great deal to us, and we hope you enjoy wearing them for many years to come.
Easy to use www site
Easy to use www site, just a little disappointed that Churches and Altberg sell shoe bags separately and Barker don't
30 April 2026
Reply from Barker Shoes
Thank you for your feedback. We’re pleased to hear that you found our website easy to use. We also appreciate your comments regarding shoe bags and will certainly pass your suggestion on to the team for consideration. Your feedback helps us continue to improve our customer experience.
Shoes are great online experience is a nightmare
Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my decision to no longer shop with Barker.
2 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your honest feedback. We’re delighted to hear that you value the comfort, craftsmanship, and quality of our shoes, but we’re truly sorry to learn that your website experience has been frustrating. We understand how disruptive repeated chat pop-ups can be, especially on mobile devices, and we appreciate you bringing this to our attention. Your comments will be shared with our team as we continue working to improve the online experience for our customers.
Excellent product together with first…
Excellent product together with first class and helpful service.
30 April 2026
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you were pleased with both the quality of our shoes and the service you received. Providing first-class craftsmanship and helpful customer care is always our goal.
Unrivalled repair and restoration. Expensive, but worth it..
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation is unmatched locally. Great shoes and stand out quality…
10 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your incredible support over the past 15 years. We’re delighted to hear that your Barker shoes continue to provide comfort and quality for both work and formal occasions. It’s also wonderful to know that you’re pleased with the resoling service and craftsmanship. Your kind words truly mean a lot to us.
All good in the end
I initially received a pair of shoes advertised as new, but the condition on arrival was disappointing: visible creasing on the leather, a broken lace straight out of the box, and worn shoe bags.
However, Barker’s customer service handled the issue quickly and professionally. They acknowledged the problem and offered a fair resolution, which I appreciated.
The shoes themselves fit perfectly and the quality is what I expected once the initial issues were addressed.
Overall, a rocky start but a positive outcome thanks to their responsive support.
8 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for bringing this to our attention. We are very sorry to hear that your Barker shoes did not arrive in the condition you expected. This is certainly not the standard of quality or presentation we aim to provide.
We understand your disappointment regarding the creasing, broken lace, and condition of the shoe bags, and we appreciate you taking the time to share your experience. Please contact our customer service team with your order details and photographs of the items so we can investigate this matter further and work towards a suitable resolution for you.
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the packaging, presentation, and quality of your Barker shoes. Your support is greatly appreciated, and we hope you continue to enjoy wearing them.
Refurbishment process
Using the refurbished process.
It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost.
The welt isn’t quite sealed and both heels have clear gaps in them. They are small things but when you’re paying above market value for something you expect the best quality.
17 April 2026
Reply from Barker Shoes
Thank you for your feedback. We’re pleased you were happy with the overall refurbishment quality, but we’re sorry that some finishing details did not meet your expectations. Your comments have been passed on to our refurbishment team for review, as we always strive to deliver the highest standards.
Great shoes
Great shoes , brilliant. I have 2 pairs now . Only issue , parcel company busts my boxes
27 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback. We’re delighted to hear that you’re enjoying your Barker shoes and now own two pairs. We’re sorry to hear that the parcel company damaged your boxes during delivery, and we appreciate you bringing this to our attention. Your comments will be passed on to the relevant team.
Originally purchased two pairs of…
Originally purchased two pairs of shoes.glasgow brogues and brown Portsmouth loafers.I thought they were well priced compared to comparable makers.arrived quickly .both pairs were lovley especially the loafers.unfortunately they were half size too big.after many attempts at getting someone to answer the phone,even at two of the London stores I decided to phone the office and they helped me.my advise us if you live near London or on of the other shop locations take the shoes to them and get an instant refund or like I did exchanged them for a different pair
1 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback. We’re delighted to hear that you loved both pairs of shoes and found them to be excellent value. We’re sorry for the difficulty you experienced reaching us by phone, but we’re pleased our office team was able to help arrange an exchange for the correct size.
We truly appreciate your support and helpful recommendation.
There was a mix up with the couriers…
There was a mix up with the couriers and the lady at customer service sorted so I received in time for going out to a function
29 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that our customer service team was able to resolve the courier issue and ensure your order arrived in time for your function. We hope you had a wonderful event and enjoyed wearing your Barker shoes.
Disappointing
24 April 2026
Reply from Barker Shoes
We’re sorry to hear that your experience was disappointing.
Please let us know what went wrong so we can look into this and make it right for you. Your feedback is very important to us.
Reply from Barker Shoes
Thank you for your feedback.
We’re delighted to hear you’re happy with the fast delivery and top quality. We truly appreciate your support and hope you enjoy your Barker shoes.
Reply from Barker Shoes
Thank you for your kind words.
We’re delighted to hear that you consider Barker shoes the best you’ve ever used. It’s truly rewarding to know our quality and craftsmanship are appreciated.
We look forward to serving you again in the future.
Prompt service, great repair job
Prompt service, great communication and very nice repair job. Thanks!
9 April 2026
Reply from Barker Shoes
Thank you for your kind feedback.
We’re delighted to hear that you were pleased with our prompt service, communication, and the quality of the repair. Your satisfaction means a great deal to us.
We truly appreciate your support and look forward to assisting you again in the future.
Purchased the Seb in Walnut Calf
Purchased the Seb in Walnut Calf, already have a pair of McCleans and used the sizing from them and the Seb’s were spot on.
Absolute quality shoes as always and will be getting the Glencoe later in the year for the winter.
20 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback.
We’re delighted to hear that the Seb in Walnut Calf was a perfect fit and that your previous experience with the McClean helped guide your sizing. It’s great to know you’re pleased with the quality, as always.
The Glencoe is an excellent choice for the winter season, and we’re sure it will serve you just as well.
We truly appreciate your continued support and look forward to your next purchase.
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