I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
Company replied
A quality British made product at a reduced price.Have dealt with this company for a few years and would recommend their products.Only one minus and that was it took longer than normal to be delivered... See more
Company replied
Beautiful slippers, with leather both on the inside and outside. Two little drawbacks, it slips easily off the foot while walking, and the black rubber soles makes streaks on the hardwood floors. Mayb... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.7
Average
888 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the design and how stylish and…
I love the design and how stylish and classic it looked. Met my expectations! Thanks guys!
30 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback. We’re thrilled to hear that you loved the design and that the shoes met your expectations. Your support means a great deal to us, and we hope you enjoy wearing them for many years to come.
Easy to use www site
Easy to use www site, just a little disappointed that Churches and Altberg sell shoe bags separately and Barker don't
30 April 2026
Reply from Barker Shoes
Thank you for your feedback. We’re pleased to hear that you found our website easy to use. We also appreciate your comments regarding shoe bags and will certainly pass your suggestion on to the team for consideration. Your feedback helps us continue to improve our customer experience.
Shoes are great online experience is a nightmare
Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my decision to no longer shop with Barker.
2 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your honest feedback. We’re delighted to hear that you value the comfort, craftsmanship, and quality of our shoes, but we’re truly sorry to learn that your website experience has been frustrating. We understand how disruptive repeated chat pop-ups can be, especially on mobile devices, and we appreciate you bringing this to our attention. Your comments will be shared with our team as we continue working to improve the online experience for our customers.
Excellent product together with first…
Excellent product together with first class and helpful service.
30 April 2026
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you were pleased with both the quality of our shoes and the service you received. Providing first-class craftsmanship and helpful customer care is always our goal.
Unrivalled repair and restoration. Expensive, but worth it..
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation is unmatched locally. Great shoes and stand out quality…
10 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your incredible support over the past 15 years. We’re delighted to hear that your Barker shoes continue to provide comfort and quality for both work and formal occasions. It’s also wonderful to know that you’re pleased with the resoling service and craftsmanship. Your kind words truly mean a lot to us.
All good in the end
I initially received a pair of shoes advertised as new, but the condition on arrival was disappointing: visible creasing on the leather, a broken lace straight out of the box, and worn shoe bags.
However, Barker’s customer service handled the issue quickly and professionally. They acknowledged the problem and offered a fair resolution, which I appreciated.
The shoes themselves fit perfectly and the quality is what I expected once the initial issues were addressed.
Overall, a rocky start but a positive outcome thanks to their responsive support.
8 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for bringing this to our attention. We are very sorry to hear that your Barker shoes did not arrive in the condition you expected. This is certainly not the standard of quality or presentation we aim to provide.
We understand your disappointment regarding the creasing, broken lace, and condition of the shoe bags, and we appreciate you taking the time to share your experience. Please contact our customer service team with your order details and photographs of the items so we can investigate this matter further and work towards a suitable resolution for you.
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the packaging, presentation, and quality of your Barker shoes. Your support is greatly appreciated, and we hope you continue to enjoy wearing them.
Refurbishment process
Using the refurbished process.
It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost.
The welt isn’t quite sealed and both heels have clear gaps in them. They are small things but when you’re paying above market value for something you expect the best quality.
17 April 2026
Reply from Barker Shoes
Thank you for your feedback. We’re pleased you were happy with the overall refurbishment quality, but we’re sorry that some finishing details did not meet your expectations. Your comments have been passed on to our refurbishment team for review, as we always strive to deliver the highest standards.
Great shoes
Great shoes , brilliant. I have 2 pairs now . Only issue , parcel company busts my boxes
27 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback. We’re delighted to hear that you’re enjoying your Barker shoes and now own two pairs. We’re sorry to hear that the parcel company damaged your boxes during delivery, and we appreciate you bringing this to our attention. Your comments will be passed on to the relevant team.
Originally purchased two pairs of…
Originally purchased two pairs of shoes.glasgow brogues and brown Portsmouth loafers.I thought they were well priced compared to comparable makers.arrived quickly .both pairs were lovley especially the loafers.unfortunately they were half size too big.after many attempts at getting someone to answer the phone,even at two of the London stores I decided to phone the office and they helped me.my advise us if you live near London or on of the other shop locations take the shoes to them and get an instant refund or like I did exchanged them for a different pair
1 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback. We’re delighted to hear that you loved both pairs of shoes and found them to be excellent value. We’re sorry for the difficulty you experienced reaching us by phone, but we’re pleased our office team was able to help arrange an exchange for the correct size.
We truly appreciate your support and helpful recommendation.
There was a mix up with the couriers…
There was a mix up with the couriers and the lady at customer service sorted so I received in time for going out to a function
29 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that our customer service team was able to resolve the courier issue and ensure your order arrived in time for your function. We hope you had a wonderful event and enjoyed wearing your Barker shoes.
Disappointing
24 April 2026
Reply from Barker Shoes
We’re sorry to hear that your experience was disappointing.
Please let us know what went wrong so we can look into this and make it right for you. Your feedback is very important to us.
Reply from Barker Shoes
Thank you for your feedback.
We’re delighted to hear you’re happy with the fast delivery and top quality. We truly appreciate your support and hope you enjoy your Barker shoes.
Reply from Barker Shoes
Thank you for your kind words.
We’re delighted to hear that you consider Barker shoes the best you’ve ever used. It’s truly rewarding to know our quality and craftsmanship are appreciated.
We look forward to serving you again in the future.
Prompt service, great repair job
Prompt service, great communication and very nice repair job. Thanks!
9 April 2026
Reply from Barker Shoes
Thank you for your kind feedback.
We’re delighted to hear that you were pleased with our prompt service, communication, and the quality of the repair. Your satisfaction means a great deal to us.
We truly appreciate your support and look forward to assisting you again in the future.
Purchased the Seb in Walnut Calf
Purchased the Seb in Walnut Calf, already have a pair of McCleans and used the sizing from them and the Seb’s were spot on.
Absolute quality shoes as always and will be getting the Glencoe later in the year for the winter.
20 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback.
We’re delighted to hear that the Seb in Walnut Calf was a perfect fit and that your previous experience with the McClean helped guide your sizing. It’s great to know you’re pleased with the quality, as always.
The Glencoe is an excellent choice for the winter season, and we’re sure it will serve you just as well.
We truly appreciate your continued support and look forward to your next purchase.
Your swift and appropriate reaction to…
Your swift and appropriate reaction to a problem.
9 April 2026
Reply from Barker Shoes
Thank you for your kind feedback.
We’re pleased to hear that you were satisfied with how your issue was handled.
We appreciate your support and look forward to assisting you again in the future.
Speedy delivery of some F@ck1ng…
Speedy delivery of some F@ck1ng gorgeous shoes - quite possibly the best I've ever owned in quality, comfort, and just overall great "OOH NEW SHOES" feel!
20 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback.
We’re delighted to hear that you’re so pleased with your new shoes and that they’ve made such a great impression in terms of quality, comfort, and overall feel. It’s always rewarding to know our customers are enjoying their purchase.
We truly appreciate your support and hope you continue to enjoy your Barker shoes.
The refurb service is recommended
The refurb service is recommended if you want to prolong the life of your shoes. As good as some cobblers can be — and even that is a challenge in parts of the country now — there is simply no substitute for getting your shoes back on the original last from which they were made.
9 April 2026
Reply from Barker Shoes
Thank you for your kind and thoughtful feedback.
We’re delighted to hear your recommendation of our refurbishment service. As you rightly mentioned, returning the shoes to the original last allows us to restore their shape, comfort, and overall quality in a way that is difficult to replicate elsewhere.
We truly appreciate your support and are pleased that you value the craftsmanship behind our service.
Excellent Chukka Boots
I bought a pair of Chukka boots in an unusual but appealing shade of light blue. They turned out excellent--sturdy, elegant, comfortable out of the box, and eminently wearable.
My sense is that Barker isn't as well known in America as some other top men's shoe brands. It should be.
22 April 2026
Unprompted review
Reply from Barker Shoes
Thank you for your wonderful feedback. We’re delighted to hear that your Chukka boots impressed you with their style, comfort, and quality right from the start.
We also truly appreciate your kind words about our presence in the United States. We’re proud of our heritage and craftsmanship, and it means a lot to know you feel Barker deserves greater recognition.
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