Banks Lyon Jewellers Reviews 

672
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the friendly staff are exceptionally helpful, patient, and deeply knowledgeable when guiding them through various luxury purchases. People also deeply appreciate the smooth buying process, excellent ongoing communication, and the truly wonderful selection of high-end items available in store. Though some customers experienced unexpected challenges, a small group of reviewers were not happy with sudden order cancellations and occasional shortcomings in service during special visits. Consumers noted that these rare communication lapses, stock discrepancies, and unexpected operational delays detracted somewhat from their otherwise very pleasant purchasing journey.

What people talk about most

Staff

Users describe positive interactions with staff, often praising team members for being exceptionally helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting stunning watches and gorgeous... See more

Service

Consumers find service to be positive, highlighting superb communication, seamless transactions, and helpful... See more

Customer service

People report positive experiences with customer service, consistently praising the proactive communication... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, reassuring, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a lovely time choosing an Omega for my wife’s birthday - good choice of watches all expertly explained by Hannah. If you’re spending quite a bit you should get great service - but it’s not always... See more

Company replied

Rated 5 out of 5 stars

I needed to purchase a very special item of jewellery and didn't really know where to start. I had visited the shop before and was helped by Denise who was 1st class. When I was ready to purchase t... See more

Company replied

Rated 5 out of 5 stars

My husband and I wandered in to Banks Lyon Jewellers 2 weeks ago to have a look at men’s luxury watches. Denise who looked after us, was very friendly and courteous and with her help and experi... See more

Company replied

Rated 5 out of 5 stars

I have been absolutely delighted with the service that Aziza from Banks Lyon provided when I recently went about buying an Omega watch. Our interaction was over several months as I talked with her abo... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Repair Service
  3. Jewelry Store
  4. Watch Repair Service
  5. Watch Store

About Banks Lyon Jewellers

Written by the company

Banks Lyon Jewellers of Lancaster. Award winning Jewellers & Authorised Stockists of luxury watches from the world’s leading brands for over 35 years.

A Family Run & Independent local business.

Buy Luxury Watches Online or In-Store.

Official Stockists of watches by OMEGA, IWC, Breitling, Cartier, TAG Heuer, Hublot, Bremont, Longines, Garmin & More, alongside a large collection of pre-owned watches including Rolex.

Banks Lyon are home to the largest collection of fine diamond rings in the North West, find the the perfect engagement ring in store or online.

Create your own piece with the Banks Lyon bespoke jewellery design service.

Discover stunning Jewellery by Fope, Georg Jensen & More.

Pay Monthly 0% Finance is available on purchases above £500 both in store & online. (T&C's Apply)

Interested in upgrading your timepiece? Banks Lyon offer a fantastic part exchange service in which you can use your current watch against the price of a brand new one.

Buy with Crypto - Banks Lyon also accept payment in Bitcoin, Ethereum & other digital currencies.

Banks Lyon epitomises exclusivity by providing every customer with a personal shopper service tailored directly to your individual needs and more importantly, to your taste and budget. Whether you are seeking something unique for a loved one, or perhaps to commemorate a particular special occasion, your Banks Lyon personal shopper will be with you every step of the buying process to ensure that you get that perfect piece of jewellery or watch.

Banks Lyon Jewellers

Written by the company

Luxury Watches, Diamond Rings & Fine Jewellery
Banks Lyon of Lancaster & Kendal are official stockists for some of the worlds most prestigious Watch and Jewellery brands and have the largest collection of Diamond Rings in the North West. Each new Watch & Jewellery piece comes with full manufacturers warranty in your name.
14 day online return policy
If you purchase one of our watches or pieces of Jewellery online you have up to fourteen days to return your watch hassle free! Returned goods to be unworn or in same condition as sold. Return policy excludes special order and bespoke items. Your statutory rights are not excluded.
Family Run business - With real high street stores!
Banks Lyon Jewellerts Ltd are a fully independent, family orientated business whose reputation is built on expert knowledge, tailored advice and a commitment to guarantee complete satisfaction with every purchase. Whether you buy online or at one of our showrooms in Lancaster or Kendal, you can buy wisely, safely and securely with Banks Lyon.
0% Finance Available
Banks Lyon offer 0% Finance on all new watches, Jewellery & Diamond Rings above £500. Other finance options available for second hand goods and sale items. For customers based in the United Kingdom looking to spread the cost of a purchase.
Free Delivery & Gift Wrapping
We always use registered and insured Royal Mail delivery, with an option of free gift wrapping. Items in stock are dispatched with next day delivery.
Opening Times
Lancaster, Kendal & Online enquiries: Monday - Saturday: 09:30 - 17:00

Contact info

4.8

Excellent

TrustScore 5 out of 5

672 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(672)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service and communication!!

What a fantastic experience I had with Aziza and Banks Lyon Jewellers!
Aziza was a fantastic communicator and answered all my questions promptly with pictures of the watch I wanted, she sent out the gorgeous watch I purchased the next day and I received the day after before 1pm! Excellent and fast service.
The watch is just as described and very gorgeous, a lovely treat for my birthday. I even got a special birthday card and chocolates- such a kind gesture.
I will definitely be returning when I need some more jewellery!
Thank you again Aziza and all at Banks Lyon!

15 April 2026
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you so much for your lovely review! It was a real pleasure helping you, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Ive just bought a beautiful summer blue…

Ive just bought a beautiful summer blue planet ocean it's a stunning watch and aziza made the process so simple I got a great deal as well so a great experience with banks lyon and do not hesitate to recommend them.

10 April 2026
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your kind words! We’re delighted to hear you’re enjoying your stunning Omega. It’s always a pleasure to help, and we really appreciate your recommendation. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

I had always wanted a Longines watch…Aziza made sure it was delivered on time,

I had always wanted a Longines watch and Aziza guided me through the on line purchase process to ensure the watch was delivered on the day I needed. Great price, great service and delivery on time plus some chocolate goodies in the delivered parcel! Brilliant

28 March 2026
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you! It’s great to hear everything went smoothly. It was a real pleasure helping you, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Super service experience.

Not being a local, I’ve used Banks Lyon several times from a distance (south coast) for watches and jewellery. Aziza has been excellent help and the whole package of service is superb. I really like the WhatsApp communication lines we have. It makes everything super easy. Top marks.

11 February 2026
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your lovely review! We’re so pleased to hear you’ve had such positive experiences with us, even from a distance. It’s great to know the WhatsApp communication has made things easy for you. It’s always a pleasure helping you, and we look forward to assisting you again soon.

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. Highly recommended and trustworthy. Aziza was professional, efficient and friendly. We will be back.

1 February 2026
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your kind review! We’re so pleased to hear Aziza made such a great impression with her professional and friendly approach. It means a lot to be described as trustworthy. It was a pleasure assisting you, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Genuinely one of the best purchasing…

Genuinely one of the best purchasing experiences I’ve had. Aziza was so helpful, and her comms were fantastic. Will 100% use again.

15 January 2026
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you so much for your kind words! We’re delighted to hear Aziza made such a great impression and kept everything clear and easy throughout. It means a lot to know you enjoyed the experience. It was a pleasure assisting you, and we look forward to dealing with you again soon.

Rated 5 out of 5 stars

One of best retailer to buy luxury…

One of best retailer to buy luxury watches and Aziza from Bank Lyons was so helpful and she works according to customer requirements. Best sales person and always very helpful and trustworthy.
Highly recommended Bank Lyons and Aziza from Bank Lyons

20 January 2026
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your wonderful feedback! We’re so pleased to hear Aziza was able to tailor everything to your requirements and make the experience a positive one. It was a pleasure assisting you, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

The jeweler provided excellent…

The jeweler provided excellent assistance, and Samantha's support was outstanding.

15 January 2026
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your kind review! We’re delighted to hear you received excellent assistance and that Samantha’s support stood out.

Rated 5 out of 5 stars

Purchased an Omega seamaster recently…

Purchased an Omega seamaster recently and couldn't be happier. Very helpful staff are pleasant experience.

12 December 2025
Unprompted review
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Reply from Banks Lyon Jewellers

It was a pleasure assisting you, and we truly appreciate your feedback. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

I purchased the Garmin Fenix 8 Pro…

I purchased the Garmin Fenix 8 Pro 51 mm. The delivery was extremely fast, and the packaging was excellent — they even included some chocolates. Many thanks to your team for their professionalism and competence.

30 December 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your kind review! We’re so pleased to hear your Garmin Fenix 8 Pro arrived quickly and in perfect condition. It’s always a pleasure to add a little extra touch where we can. We truly appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent service from Aziza at Banks Lyon

I recently bought a watch from Banks Lyon and had an amazing experience. Aziza was incredibly helpful and cooperative throughout the whole process. She answered all my questions, kept me updated and made the purchase smooth!

4 December 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you so much for your kind feedback! We’re delighted to hear that Aziza took such great care of you and made the whole process easy and enjoyable. Keeping you informed and confident throughout your purchase is so important to us. It was a pleasure helping you, and we look forward to dealing with you again.

Rated 5 out of 5 stars

Aziza was fantastic from start to…

Aziza was fantastic from start to finish. Sourced a watch for me within a few hours and I had it delivered to me within a few days.

10/10 customer service and communication was immediate.

I will definitely shop at Banks Lyon again!

3 December 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you so much for your lovely review! We’re delighted to hear Aziza was able to source your watch so quickly and keep everything moving smoothly. It was a real pleasure helping you, and we truly appreciate your kind words. We very much look forward to looking after you again.

Rated 5 out of 5 stars

Samantha was very helpful and very good…

Samantha was very helpful and very good service from this jewellers.

29 November 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your lovely review! It’s great to hear that Samantha looked after you so well and that you were happy with the service you received. We really appreciate your kind words and hope to have the pleasure of assisting you again soon.

Rated 5 out of 5 stars

Great selection and excellent service

I entered the shop and was immediately welcomed and informed that they were dog friendly. There was a good selection of luxury brands available and watches on display.
Sam was very helpful, knowledgeable and patient as I selected several watches before narrowing them down to a particular one and even then she showed me a couple of other “wild cards” to try on.
Excellent service throughout and I’ll certainly be visiting again for my next watch!!

21 November 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you so much for your kind review! We’re really pleased to hear you enjoyed your time with us and that Sam helped make choosing your watch such a relaxed and enjoyable experience. It was a pleasure having you in store, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Quality Company,Quality Products, Quality ExperiencedPersonnel

Quality Company, Quality Products
Excellent Service and Communication.
Nothing was to much trouble. Works hand in hand with customer.
Experience staff which helps in suggesting ideas when unable to make a personal decision. Many thanks to Sam, who had a big intake regarding my completed product.

19 November 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your kind words! We’re delighted to hear you felt so well supported throughout, especially when making those final decisions. Sam will be thrilled to know her guidance made a difference. It was a real pleasure helping you, and we very much look forward to assisting you again.

Rated 5 out of 5 stars

Our Banks Lyon Jewellers shopping experience

My husband and I wandered in to Banks Lyon Jewellers 2 weeks ago to have a look at men’s luxury watches.
Denise who looked after us, was very friendly and courteous and with her help and experience my husband narrowed his choice to 2 .. a Longines and a Tissot.
As he couldn’t decide between the 2 Denise was able to offer a discount for if we were to purchase both…. Which is what we did so thank you Denise for all your help and advice and understanding.
We had a great time choosing the watches for my husbands special birthday, I especially liked the bubbly!!🥂.

31 October 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for such a lovely review! We’re so pleased Denise helped make choosing the watches such an enjoyable experience, especially for such a special birthday. It was a real pleasure looking after you both, bubbles included! We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

I needed to purchase a very special…

I needed to purchase a very special item of jewellery and didn't really know where to start. I had visited the shop before and was helped by Denise who was 1st class.
When I was ready to purchase the item I returned to the store and was helped by Hannah Mackay. Hannah was kind patient did not put any pressure on me to buy but presented a number of options.
As a result I did actually purchase the most expensive option but it was absolutely worth it.
Great service from the whole team but a special thanks to Hannah.

11 November 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your wonderful review! We’re so pleased to hear you felt well supported when choosing such a special piece. Hannah will be delighted to know her patient and thoughtful approach made the experience a positive one. It was a pleasure helping you, and we look forward to welcoming you back again.

Rated 5 out of 5 stars

Sam was friendly

Sam was friendly , chatty, informative. Not pushy. Allowed us to make a decision over a few visits. Environment was lovely and comfortable and were made welcome by all of the staff we met. Delighted with my purchase and will feel comfortable enough to return if I have any queries.

6 November 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your lovely feedback! We’re so pleased to hear Sam made you feel comfortable and supported while taking the time you needed to decide. It’s great to know you felt welcome throughout, and we’re delighted you’re happy with your purchase. We look forward to seeing you again whenever you need us.

Rated 5 out of 5 stars

Colleague named Jake really helpful all…

Colleague named Jake really helpful all the way kept me updated about the time piece and helped a lot with the finance and I’m very pleased to have my new watch

7 November 2025
Unprompted review
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Reply from Banks Lyon Jewellers

Thank you for your kind review! We’re delighted to hear that Jake looked after you so well and kept you updated throughout your watch purchase. It was a pleasure assisting you, and we’re so pleased you’re enjoying your new timepiece. We look forward to helping you again in the future.

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