Banks Lyon Jewellers Reviews 664

Great buying experience, outstanding customer service and communication.
definitely reccomended

The staff went out of their way to find a ring that the ring i had seen months earlier in the shop. A few weeks later my beautiful ring had arrived. So pleased with it. The customer service was excellent

Aziza was so helpful from start to finish helping me buy my watch so helpful will definitely be buying from her again

amazing experience!! always so helpful and attentive. i’ve ordered a couple watches from here now and i plan to order many more in the future! ⭐⭐⭐⭐⭐

It arrived ahead of the ETA. I have already tried the watch earlier, so quite happy to own it now.

Thanks for the help, it was quite seamless and a very pleasant transaction!!!

Excellent service from Aziza as always , great dealing with you again . Very pleased with the whole experience , and the lovely omega watch , would not hesitate to recommend.

After spending many years purchasing watches and supporting a local business, my wife and her friend purchased rings from here. My wife's friend chose a ring she wanted and then the stone fell out. Banks Lyon arranged for the ring to be replaced.

My wife also purchased a ring. After a month, the main stone came out of the ring. When we took it back, we were told my wife had obviously caused the stone to loosen and come out of the ring so there would be a charge to put the stone back and they couldn't confirm the repair would even work. I declined and took the ring to a reputable jeweller who told me there's no way my wife could have caused the stone to fall out. They repaired the ring at a significantly reduced charge compared to what we were quoted by Banks Lyon and the ring has been perfect.

I also sent a watch to Banks Lyon for valuation. I was told it was £50 and I had to bring the watch in to have pictures taken. For £50 I received a report with a standard website image of my watch. I know it was a standard image of the watch because I have a different strap on the watch.

After these experiences and the complete lack of customer service or appreciation of a loyal customer base, we've never been back.

Visited the store today to look at and purchase timepieces, we were welcomed and Samantha took care of all our questions and made the whole process relaxed and enjoyable. We left feeling extremely pleased with the whole experience and would not hesitate to recommended Banks Lyon.

Excellent customer service from start to finish. Great to deal with over the phone and by WhatsApp. Jake was great, even replying to messages and answering queries outwith business hours and with good humour throughout our dealings.

Excellent and first class service from Aziza Essa at Banks Lyon- thank you very much it has been a pleasure dealing with you again for the purchase of my latest Omega Speedmaster Panda

Great relaxed and informative customer service

What can I say apart from WOW! From start to finish they have been amazing. I ordered from Scotland and the fact it came within 20 hours says it all. They were so kind, informative and made the experience feel special. I told them right at the end it was for my sons 18th, without hesitation they were wrapping it etc. honestly blown away with them!! Would recommend to EVERYONE because I’ll now be buying from them and them only.

Jake made the process seamless from start to finish. I knew exactly what I wanted and he sourced the piece directly from Cartier. No hesitation or pressure, pleasurable!

Jake… you’re a credit to the company. Thanks again for all of your help. Top man.

First class service from start to finish
Ordered a watch for my wife and Jake was brilliant
Great communication and the watch came earlier than we expected.

Really happy and would definitely buy again from this store

Super customer service from Denise at Banks Lyon. Denise was very welcoming. She supported me choosing a very different looking Hamilton watch and organised prompt ordering & delivery. Smiles all the way. Thank you, Denise. Great customer service at a lovely local business.

This is my second visit to Banks Lyon and it probably won’t be my last!
The staff are so welcoming and helpful. The fact that they hold a large quantity of stock enabled me to consider different models in one visit, even though I had gone with a specific model in mind.
There was an also recognition from Samantha that I had been a previous customer, so this meant I was able to get a very good deal on a beautiful watch.
Thank you Banks Lyon Jewellers 😁

Banks Lyon helped me find and buy a particular model of watch I wanted that had been discontinued. They were really helpful throughout the whole process and everyone I dealt with was extra friendly and cheerful. Highly recommended.

Fantastic experience at Banks Lyon when buying my first watch. Sam was very helpful and professional throughout, helping me choose the perfect watch, thank you again to Banks Lyon

I was genuinely surprised at how quickly I received a call from Banks Lyon about my purchase, to discuss what date I wanted it shipped, any adjustments free of charge etc. Really impressive service.

Big shout out to Jake, thank you!

Really personal and friendly service from beginning to end. Sam was very knowledgeable and patient when helping with engagement and wedding rings and the whole process was great. Would highly recommend!