Bank of Baroda Reviews 

224
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the general service, citing unexpected deductions, hidden charges, and a lack of reliable support. Reviewers frequently encountered unhelpful and rude staff, reporting inconsistent information and a general unwillingness to assist. The bank's customer service was widely criticized for being unresponsive and ineffective, and its website and net banking services were often found to be slow, outdated, and difficult to navigate. However, some customers noted positive experiences, particularly with certain UK branch staff, who provided excellent, professional, and courteous service.

What people talk about most

Service

Reviewers express widespread dissatisfaction with the service, describing it as the "worst bank" they have... See more

Staff

Consumers find staff to be negative, with many reviewers describing employees as rude, inconsistent, and... See more

Customer service

Customers had negative experiences with customer service, often citing poor performance, bad behavior, and a... See more

Payment

People report negative experiences with payment, citing issues such as denied deposits due to KYC not being... See more

Website

Customers consistently note negative experiences with the website, with many reporting that the system is... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bank of Baroda deducts money as soon as I deposit funds, without any proper explanation. They keep cutting small amounts like ₹100 or ₹200 regularly, and this time they deducted ₹1600 straight away.... See more

Rated 1 out of 5 stars

I am a Canadian NRI and have an NRE account with Bank of Baroda (BOB), Shalimar Garden, GZB, UP branch for over a decade. BOB is full of red tape. In my experience, it is almost impossible to do BOB... See more

Rated 1 out of 5 stars

One of the worst banks on multiple accounts: Knowledge across staff is extremely poor; you will get a different answer for your issue from every staff member you approach confusing you further an... See more

Rated 1 out of 5 stars

BOB Card is disgrace to Credit Card industry. Reasons are 1.Phone lines not at gets connected. 2.Person need to wait for long time answering/typing to answers to machines and even then it get tr... See more


Company details

  1. Bank
  2. Private Sector Bank

Information provided by various external sources

Bank of Baroda is an Indian state-owned International banking and financial services company headquartered in Vadodara in Gujarat, India.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

224 reviews

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No history of asking for reviews

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1.4

All reviews

(224)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst bank

Worst bank. Super outdated. Horrible service. Extreme lengthy process. For most basic stuff it takes 3+ hrs. Just shut your bank down

3 January 2023
Unprompted review
Rated 1 out of 5 stars

Went in to close my NRE account and was…

Went in to close my NRE account and was told not to close it and they will give me good service.
The Account was Dormant and they couldnt undormant it as the internet wasnt working
Went in Next day and was asked for passport and pancard copies and was told it will take 1 week Maximum to Close it
Next I rang the Manager and asked him and he said the account will be closed in 24 hrs and Money transferred to my other Bank NRE account
But the money wasnt sent as NRE and other bank rejected it so rang the Manager again and he asked me if I had any Normal Account
And I remined him the Account was NRE and was transffering to another NRE account and he said he will send me a message in 20 mins and 2 Weeks later still waiting for the message and he has switched off his Phone and doesnt answer WhatsApp either
this is Bhaily Branch in Vadodara Gujarat
PLEASE AVOID INDIA'S FIRST INTERNATIONAL BANK AS THEY DONT KNOW WHAT CUSTOMER SERVICE IS

2 December 2022
Unprompted review
Rated 1 out of 5 stars

Not even upto 1 star.Such a bad…

Not even upto 1 star.Such a bad customer service and rude behavior of the call center girl not knowing anything and how to speak to the customer.Just need money from overseas and giving zero value to the customer.What is the manager and ceo got this job for.Very Upset about the bank.Never had a nice experience from this bank

25 December 2022
Unprompted review
Rated 5 out of 5 stars

The different in service between branches

I went to the Kenton branch and was very disappointed in the level of customer care I received.

However, when I went to the Wembley Branch, excellent service was provided by Niyanta Shah. She listened to understand my concerns and was solution focused. More staff need to be like Niyanta!

10 November 2022
Unprompted review
Rated 1 out of 5 stars

Worst bank i have seen ever

Worst bank i have seen ever
My ATM card not working when i visited to branch they said one more debit card issued to your account. Even i didn't apply for new debit card. I ask them for resolution they said you have to apply for new debit card and did this but my debit card not issued yet after 5 months. I ask to customer care why my debit card is not posted to my address then senior customer care said there is a shortage delivery guys that's why your debit card can't send you to bank head office. Cheapest and worst bank service .

5 November 2022
Unprompted review
Rated 1 out of 5 stars

My in laws are 90 years old

My in laws are 90 years old, and this Bank has for 9 months sent them on a wild goose chase of sending the same papers multiple times, charging them for Bank authorized signatures and charging them every time for mistakes the Bank made - and this is just to activate a dormant account and get their money out. They have in their old age, in the poor English weather had to pay for taxis to and from the various branches as only a manager can provide signatures and the managers are always in meetings or out. This is the worst bank and I am thinking of reporting them for elderly abuse and theft if this matter is not sorted out shortly and they are able to access and get their money.

3 November 2022
Unprompted review
Rated 1 out of 5 stars

Ridiculous service and outdated system

Ridiculous service and outdated system. Don't even have online banking if you have a mandate in your account. Stupid banking system. Avoid at all costs and find better alternative. You can't access your own account whenever needed

26 September 2022
Unprompted review
Rated 1 out of 5 stars

First of all I don’t understand why…

First of all I don’t understand why this bank even ask for a single star!!!
I would just suggest you one thing don’t go for this bank there’s a lot of bank in this world but don’t go for this.
They deducted my money without even informing me and without any valid reason.
This bank is shxxtt soon going to deactivate my ac.

25 August 2022
Unprompted review
Rated 1 out of 5 stars

I went to Bank of Baroda branch to open…

I went to Bank of Baroda branch to open an NRI account and submitted the relevant documents. I was told that my account will be up and running in week so did wait, kept phoning and made couple of visits with very unsatisfactory service till today my account is not up and running, no debit card which was promised, no internet banking eventually got fed up and wrote to Branch manager couple of times not interested having account still hoping to hear from.
Please do not have any dealings with this bank.

14 August 2022
Unprompted review
Rated 1 out of 5 stars

Less than 1 star

Less than 1 star. Bank of Baroda branch in India and branch in City Road London worked together to steal/support theft. Despite it being the 21st century with laws and regulations, the police, Financial Services Ombudsman (UK) and Financial Conduct Authority (UK) are helpless. Baroda UK's 3 Chief Executives failed to reply, after senior staff formally assured the Financial Services Ombudsman (UK) that they would deal with the matter. The UK government stepped in to help UK customers when the Bank of Iceland stole their money, but not customers of Bank of Baroda. Why? DO NOT RISK ANY INVOLVEMENT WITH THE BANK OF BARODA.

9 August 2022
Unprompted review
Rated 1 out of 5 stars

I got cheat on my wire transfer which I…

I got cheat on my wire transfer which I did from usd to inr. Bob cut 1.30 paisa on rate while I did in nri account.
Same day my frnd did in icici bank a wire transfer and got cut only .60 paisa while he did in saving. He didn't have nri account
So I am extreamly shocked with this. I will close my account soon.

4 August 2022
Unprompted review
Rated 1 out of 5 stars

BANK OF BARODA SURAT SARTHANA BRANCJ…

BANK OF BARODA SURAT SARTHANA BRANCJ CDM MACHINE VERY BAD NOT DIPOSITED MONEY THERE BECASUSE THIS CDM MACHINE IS MONEY ACCEPT BUT NOT DIPOSITED IN OUR ACCOUNT AFTER THAT WE WILL COMPLAIN AND WAIT FOR MANY DAYS FOR RESOLUTION

23 July 2022
Unprompted review
Rated 1 out of 5 stars

I rate Bank of Baroda -0

I rate Bank of Baroda -0
Useless Bank.
I have my account with them for over 25yrs and want to close the account, but have been told by stupid people to go to my branch in Porbandar yet I leave in UK, or visit local branch in UK, spoke to Leicester branch and been told to speak to Porbandar branch.
To get my £90 they expect me to visit Porbandar branch, what a joker they are🙄
The world has moved on with digital communication whereas they can’t even move their backs to answer phone calls.
Just downloaded their so called “App”
and it doesn’t work, requested 6 times for OTP and still asking same questions.
🫣
They think we in UK are stupid as they are.

Come on directors get up from your chair and deal with real issues.😴 😡

9 May 2022
Unprompted review
Rated 1 out of 5 stars

One star ki bhi layki nahi he BOB ki

One star ki bhi layki nahi he BOB ki.
Very very Bad bank in the public sector.
Government should be ashamed on it.
Customer care kya hota he inko pata hi nahi he.
Very bad experience at Malad West Mumbai branch.
These banks are running on Tax payers money and they treating customers as their servant.
I appeal to all never ever open account in Bank of Baroda in your life. And if you have one then close it down

18 April 2022
Unprompted review

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