Bank of Baroda Reviews 

227
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were let down by their experience overall. Many people found the customer service and staff to be unhelpful, often providing inconsistent information and displaying unprofessional behavior. Customers frequently encountered poor service quality, including issues with slow processes, lack of accountability, and general inefficiency. The website and net banking were often criticized for being slow, not user-friendly, and having archaic processes, leading to difficulties with transactions and account access. Reviewers also reported issues with unexpected deductions and charges. However, some customers also noted positive experiences with specific staff members, particularly in certain branches. These individuals were praised for their professionalism, helpfulness, and clear explanations, making their interactions smooth and efficient.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, with many customers expressing dissatisfaction with their... See more

Service

Users describe negative interactions with service, with many reviewers calling it "very bad" and the "worst... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as very poor or even... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as unexpected holds on... See more

Website

People report negative experiences with the website, describing it as a nightmare and a headache, with many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bank of Baroda deducts money as soon as I deposit funds, without any proper explanation. They keep cutting small amounts like ₹100 or ₹200 regularly, and this time they deducted ₹1600 straight away.... See more

Rated 1 out of 5 stars

I am a Canadian NRI and have an NRE account with Bank of Baroda (BOB), Shalimar Garden, GZB, UP branch for over a decade. BOB is full of red tape. In my experience, it is almost impossible to do BOB... See more

Rated 1 out of 5 stars

One of the worst banks on multiple accounts: Knowledge across staff is extremely poor; you will get a different answer for your issue from every staff member you approach confusing you further an... See more

Rated 1 out of 5 stars

BOB Card is disgrace to Credit Card industry. Reasons are 1.Phone lines not at gets connected. 2.Person need to wait for long time answering/typing to answers to machines and even then it get tr... See more


Company details

  1. Bank
  2. Private Sector Bank

Information provided by various external sources

Bank of Baroda is an Indian state-owned International banking and financial services company headquartered in Vadodara in Gujarat, India.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

227 reviews

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No history of asking for reviews

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1.4

All reviews

(227)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

BANK OF BARODA SURAT SARTHANA BRANCJ…

BANK OF BARODA SURAT SARTHANA BRANCJ CDM MACHINE VERY BAD NOT DIPOSITED MONEY THERE BECASUSE THIS CDM MACHINE IS MONEY ACCEPT BUT NOT DIPOSITED IN OUR ACCOUNT AFTER THAT WE WILL COMPLAIN AND WAIT FOR MANY DAYS FOR RESOLUTION

23 July 2022
Unprompted review
Rated 1 out of 5 stars

I rate Bank of Baroda -0

I rate Bank of Baroda -0
Useless Bank.
I have my account with them for over 25yrs and want to close the account, but have been told by stupid people to go to my branch in Porbandar yet I leave in UK, or visit local branch in UK, spoke to Leicester branch and been told to speak to Porbandar branch.
To get my £90 they expect me to visit Porbandar branch, what a joker they are🙄
The world has moved on with digital communication whereas they can’t even move their backs to answer phone calls.
Just downloaded their so called “App”
and it doesn’t work, requested 6 times for OTP and still asking same questions.
🫣
They think we in UK are stupid as they are.

Come on directors get up from your chair and deal with real issues.😴 😡

9 May 2022
Unprompted review
Rated 1 out of 5 stars

One star ki bhi layki nahi he BOB ki

One star ki bhi layki nahi he BOB ki.
Very very Bad bank in the public sector.
Government should be ashamed on it.
Customer care kya hota he inko pata hi nahi he.
Very bad experience at Malad West Mumbai branch.
These banks are running on Tax payers money and they treating customers as their servant.
I appeal to all never ever open account in Bank of Baroda in your life. And if you have one then close it down

18 April 2022
Unprompted review
Rated 1 out of 5 stars

Zero star customer service New Zealand, worst than India

They must have hire NZ staff, they are thinking that they can give service as compared to NZ banks, they are thinking wrong, they are not even their meet 1% customer service. Never recommended to anyone open their account in Baroda Bank specially in New Zealand. Worst worst experience, For just re activate account, they advised me to visit 2 times and now its 28 days still make lame excuses. Please be aware if you happy to take that hassle then open the account in Bank of Baroda NZ.

14 April 2022
Unprompted review
Rated 1 out of 5 stars

BOB is earning money through accepting…

BOB is earning money through accepting applications (Rs 10030 per application) and not passing loans on basis of idiotic reasons quoted by their legal panel. This had happened with many people. Dont go by their attractice offers and think twice

2 April 2022
Unprompted review
Rated 1 out of 5 stars

BOB is the worst bank

BOB is the worst people to bank with. I live in the UK and I went to India to withdraw my FD which my uncle had issued for me, however he has passed away. I went to my village to get money out. Were the people in Sunav helpful? Not at all, firstly I had to open account in a small village ,which I am not likely to go and secondly when I demanded they issue me a DD so that I can open a account in Baroda,as I am most likely to visit Baroda city, the bank manager in Sunav refused as the FD had not matured yet. I was willing to pay the fine for early withdrawal and still he refused. Now I am back in the UK and stuck with what to do.

31 March 2022
Unprompted review
Rated 1 out of 5 stars

Worst than 1 star

Worst customer service, the staff doesn't understand English, and they have no manners. They speak broken English and are not willing to listen to their customers. We definitely will not be banking with them anymore.

10 December 2021
Unprompted review
Rated 2 out of 5 stars

I can not recommend bank of baroda.My…

I can not recommend bank of baroda.My account is in Sangamner branch. I am facing very bad experience about staff and customer care serviceprovider. I myself blocked netbanking account for safety one month ago. Then after somedays I asked customer care to unblock account and mam said your account is unblocked. After I went to bank of baroda manikbaug branch, pune for withdrawal due to urgency but they said your account is blocked. Again I contact to customer care to unblock account, but they said you go to your home branch. Due to some reason I can't go to home branch.I send e-mail to unblock but not replied. So today I make phone call to unblock but they did not response.

30 October 2021
Unprompted review
Rated 1 out of 5 stars

Bank of Baroda Rabale Branch

Bank of Baroda staff is not cooperative, not helpful and most of the time they wanted to delegate their work to someone else.

The Manager is not customer friendly and often ignores them. What is is concern is more of BOB other business like insurance and RD & FD and emphasis on the same , rather then customer welbeinness.

27 October 2021
Unprompted review
Rated 5 out of 5 stars

I would recommend Bank of Baroda

I would recommend Bank of Baroda. The minimum balance requirement is very low, No unnecessary charges, the mobile banking app BOB World is the best in class, you will get a lot of features in it like instant personal loans, CIBIL check, opening fd/rd online, and lot more.
Account will be opened instantly in Tab, so no waiting time. Also as on date the rate of interest which they are offering on housing loan, car loan and other MSME and personal loan is the lowest in the industry.

20 October 2021
Unprompted review
Rated 1 out of 5 stars

Bank of baroda worst bank

Bank of baroda, Sunkadkatte branch, bangalore is worst among all branch. No queue system. No one respond properly not even manager and the employees. If I try to inform issues to manager he always ask me have you take any banking exam to understand bank terms and make us feel poor by saying 4 lakh transaction is going on and car loans are going on. We won't get any money from your account etc... Vijay bank manager and employees are better compare to bank of baroda peoples. I visited this bank for 5-6 times till now I am unable to convert my bank account. Don't know where my money gone. No one is giving properly information. After waiting 1/2 an hour if we ask any information they will told us to go there here 😠. Not even worth a star. The manager is racist.

11 October 2021
Unprompted review
Rated 1 out of 5 stars

If there is zero star I would happily…

If there is zero star I would happily give it to them. I have an NRO account. They debit froze my account saying no Aadhar card was provided. Despite explaining to them that people who DON'T have an Indian Passport AND live overseas do not get an Aadhar card, they keep parroting "We have been instructed to debit freeze accounts without Aadhar card by our Head Office" The prize for the most unthinking people goes to BoB. Thanks Uncle Bob, will never ever make the mistake of stepping into your bank. Wrote off INR 10000/-

23 September 2021
Unprompted review
Rated 1 out of 5 stars

The worst bank I have experienced

this bank has useless staff they don't work on time and resolve issues . the loan services and terms are so stupid it's just to make more money for the people. I feel for you if you had to suffer coz of this bank coz I have to.

25 August 2021
Unprompted review
Rated 1 out of 5 stars

Bank of Baroda -UK Wembley Branch

I'm working for a UK business, which holds a current account with Bank of Baroda (Wembley Branch)for over 40 years, but the service they provide is really bad, the banking system is poorly designed and not user friendly at all, we kept asking to sort those issues but they have never done anything to improve.
I would never recommend this bank to anyone.
(The only reason we still keep an account is the owners of the company have roots in Punjab, Baroda.)

10 June 2021
Unprompted review

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