Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or... See more
Company replied
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Review summary
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Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or tex... See more
Company replied
Adam was excellent - he rang first, and arrived halfway through the time slot as I had requested. He removed his shoes before entering (without being asked) and was thoroughly professional in all the... See more
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on Tuesday 7th July , two incredible young men Matt and Chris, arrived at my sister in laws apartment ,in Norland square, she was not around, they had my number to call, they are smart and out of... See more
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Company details
- Security Service
- Door Supplier
- Emergency Locksmith Service
- Locks Supplier
- Security System Installer
- Security System Supplier
Written by the company
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contact info
20 Thornsett Road, SW18 4EF, London, United Kingdom
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.5
Excellent
6K reviews
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Picked a lock finish and then when they…
Picked a lock finish and then when they installed it was a completely different finish - shiny and lacquered not Matt and rough - they said the finish was updated since I had ordered - took 8 weeks to even get it installed and wrong finish - still resolution - being ignored on email and WhatsApp by Jason Fournillier Banham Security Consultant
16 June 2026
Unprompted review
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with your locks. Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so we can address your concerns.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
I needed two keys cut
I needed two keys cut, called the main phone number, spoke to somebody within 2 minutes. He was very helpful and suggested a trip to Earlsfield as close by. When I got there, the guys on reception were very professional and from arrival whole thing took less than 10 minutes. Very good impression of the company.
16 June 2026
Unprompted review
Reply from Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Earlsfield showroom and will be sure to pass your comments to the showroom.
Kind regards
Debbie
Banham Customer Service Team
Very pleased
Very pleased. arrived on time, cheerful and helpful and willing to 'go the extra mile' for me as I had just come out of hospital.
Would recommend.
15 June 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Very helpful
Very helpful and chatty engineer who was clearly an expert and knew everything about the security and alarm system.
15 June 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Excellent Banham Alarm maintenance.
The Banham rep Felix turned up in the defined window.
He was professional, efficient and polite.
11 June 2026
Reply from Banham Group
Thank you for taking the time to leave us your 5 Star review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Very good service as always
12 June 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
A polite engineer came on time
A polite engineer came on time, explained what he was doing testing the system.
12 June 2026
Reply from Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Very efficient. The engineer came in the timeslot…
The engineer came in the timeslot allocated and was very efficient polite and friendly.
11 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
On time and friendly engineer
11 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
I was very satisfied
The engineer and his trainee arrived well within the time frame. They were polite and friendly when they serviced my alarm. Many thanks. I was very satisfied.
10 June 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 Star review. We are delighted to hear that you are happy with our engineer and trainee and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us a 5 Star review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Polite and helpful maintenance…
Polite and helpful maintenance engineer. Spent time to get things right - re-fitting shelf to allow control unit access, adjusting sensor to stop flashing lights in room we use as a bedroom but wired as a living room. Thank you.
10 June 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Brilliant engineer called Gary
Brilliant engineer called Gary. He knows us and our house and is always very friendly and efficient. Great customer service.
9 June 2026
Reply from Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Great Service
Great and easy to work with. Never had any issues. I would recommend to anyone.
3 June 2026
Reply from Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Efficient and professional.
3 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Annual service of system carried out…
Annual service of system carried out very efficiently and at the prearranged time. Perfect,thanks.
9 June 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
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