I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... See more
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Review summary
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Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... See more
We bought the 4.5 Balsam Fir Christmas tree after a lifetime of only having real trees. We were nervous, but the Balsam Hill website gave us lots of confidence, the shipping was very fast and the prod... See more
Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more... See more
Company details
Written by the company
Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Contact info
Canada
- balsamhill.ca
4.6
Excellent
699 reviews
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Absolutely beautiful tree
Absolutely beautiful tree! People think it’s real. Easy to put up. Quick delivery!
2 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Balsam Hill CA
Thank you for your review. According to the carrier’s tracking, your order experienced a brief weather-related delay and was then redirected per the delivery option requested. As of today, it’s available and ready for pickup at the FedEx Authorized ShipCenter in St. John’s. If you need any assistance coordinating pickup or have questions about the shipment, we will be glad to help through our support channels.
Product of high quality
Product of high quality, but had to return some of the garland which was too heavy. Customer service was prompt. Returns are not free, but not unreasonably priced.
2 December 2025
Awesome tree!!
This is an awesome tree - looks real - you can see the quality - definitely worth it - excellent company - 5 stars all the way!
2 December 2025
Took a long time receiving the product
Took a long time receiving the product. Looked very fake (plasticy) and could certainly use more lights than just 100 lights for a 10 foot bough.
2 December 2025
Reply from Balsam Hill CA
Thank you for sharing your feedback regarding the Mountain Meadow Artificial Christmas Garland. We’re sorry to hear that the delivery took longer than expected. Our garlands are crafted with True Needle® foliage for durability and a lifelike look, but we understand that compressed shipping can sometimes affect how full the garland appears right out of the box. We recommend giving it a good fluffing and arranging the branches to achieve the layered, natural look shown online. Rest assured if you have other concerns please let us know.
Your product is of good quality
Your product is of good quality. My little tree looks great. I followed your instructions and appreciate the info provided. I was very happy to see that the tree I purchased online looked, worked and met all promises made on your website and your information that came along with the kit. The price is fair and the product is exactly as advertised.
9 December 2025
The pointsettia is very good quality…
The pointsettia is very good quality and almost looks real.Very pretty!
9 December 2025
Not sure, will know next year
I have had a real tree for 62 years. After trying to buy real tree this year, and not getting what I wanted, I looked at and bought an artificial tree. I’m hoping this tree is what I look for in a real tree. Next year will tell.
8 December 2025
Delighted
Great product, exactly as pictured and very quick delivery! We are delighted with our first artificial tree!
9 December 2025
Christmas tree & garland
This year we ordered both a 7.5 ft pre-lit Christmas tree & a 10 ft pre-lit garland and they were both beautiful. The ordering process was easy. Both items arrived quickly & were exactly as described online.
9 December 2025
Excellent Choice
Great Service
Excellent Tree - So easy to assemble and looks terrific.
29 November 2025
Fast delivery any an amazing product!!!
Fast delivery any an amazing product!!!
Truly gorgeous trees.
6 December 2025
Great look!!
We juste got the tree. It is beautiful, we love it. It looks like a real tree once you take the time to set it up right. We hope it’s going to last many years given the environmental footprint of fake trees. We chose Balsam because the quality seemed better, so we hope it’s going to be the case. Only time will tell.
29 November 2025
The tree is solidly constructed and…
The tree is solidly constructed and looks great.
29 November 2025
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