I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... See more
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Review summary
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Reviews shaping this summary
Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... See more
We bought the 4.5 Balsam Fir Christmas tree after a lifetime of only having real trees. We were nervous, but the Balsam Hill website gave us lots of confidence, the shipping was very fast and the prod... See more
Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more... See more
Company details
Written by the company
Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Contact info
Canada
- balsamhill.ca
4.6
Excellent
699 reviews
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A realistic looking tree
The tree arrived within a few days and looks very realistic. It is the perfect size for our space, I like the number of lights and that there is space to hang ornaments.
I was surprised the tree did not come with the “newer” LED mini lights with a few more lighting options.
We were pleased with quality of the tree and stand. I have not tried the storage bag that come with the tree. I may want a bag with wheels to make moving the tree easier.
7 December 2025
Amazing tree
Amazing tree, so realistic and well-made. Came with a beautiful storage bag, thoughtful instructions, and all the necessary accessories. Got it in the Black Friday sale. Would buy from this company again, and love that it’s local in Ontario, and recycled plastic is used for the trees 🎄
5 December 2025
The capiz ornaments are so beautiful
The capiz ornaments are so beautiful. I was happy they arrived well-packed and in perfect condition. Shipping was really quick, too!
2 December 2025
Very impressed
Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more storage bags too, as each one got delivered, because of how great they were. Any problem and the customer support staff are their with any concerns. Fantastic
27 November 2025
Although the tree did not work out for…
Although the tree did not work out for me, I found the company excellent to deal with and responsive to any questions I had. The return process was straightforward and timely.
1 December 2025
The tree was what we expected
The tree was what we expected. It looks real and it appears to be manufactured very well. We've had real trees for decades and this is the ultimate replacement.
Thank you
28 November 2025
tree is Awesome!!
Delivery was good, the tree is awesome! Looks so good in our new home. Wish I could show a picture, it's a new fixture for our family Christmas celebrations.
4 December 2025
Great experience!
Great experience - one of the best customer service - prompt service. Love. Will visit again.
3 December 2025
Beautiful tree
27 November 2025
May use AI-assist with repliesRead more
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Did not look as natural as expected and was expensive
Did not look as natural as expected. Also expensive for what it is.
4 December 2025
Reply from Balsam Hill CA
Thanks for sharing your thoughts. We take pride in our craftsmanship using quality materials and pre-lit features built to last for many seasons, and we’re committed to helping every customer get the most from their item. Beyond the product itself, our team is passionate about guidance, tips, and support to ensure your holiday setup is as enjoyable as possible.
It my crystal 17 inch tree…
It was my first time placing an order and delivery time was excellent. My 17 inch crystal tree is absolutely gorgeous. I will definitely continuing ordering for Christmas for years to come.
4 December 2025
Excellent Product and Customer Service
All of my questions and concerns were addressed immediately through the ‘chat’ agents. I’ve wanted the Alpine Balsam Fir for years, and just made the leap. I was almost in tears when I put it together!
25 November 2025
Tree
Quick. Efficient.
Just setting up tree now. It needs lots of fluffing and realize it may be too small for the space.
2 December 2025
The wreath is supposed to be 34”
The wreath is supposed to be 34”. The frame is only 20 on the outer ring. The largest I could get it to is 28”. Very misleading.
It is beautiful but nowhere near the size you claim it to be.
3 December 2025
Reply from Balsam Hill CA
We’re grateful for your input, David. Our wreaths are shipped compressed, which can make them appear smaller than the dimensions shown online. Fanning and shaping the foliage as directed helps achieve the full 34-inch look. We have step-by-step guides and videos on our website to help, and our team is always available through our support channels if you need additional guidance.
Very speedy shipping
Very speedy shipping, and my wreath is beautiful and the lighting is working well. Couldn’t ask for more.
3 December 2025
Great quality
Great quality, excellent experience with customer service with an error I made which was quickly corrected, love our tree.
3 December 2025
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