I came to coffee late in the game, and only started drinking coffee in my 60s on a visit to France. When I got home and started making my own coffee, I found that it upset my stomach. I couldn't unde... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.
The Balance Promise
Fresh healthy coffee, delivered with zero risk
Contact info
Balance Coffee, 167-169 Great Portland Street, W1W 5PF, London, United Kingdom
- 07828546036
- orders@balancecoffee.co.uk
- balancecoffee.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delicious
I'm not big fan of real coffee but I thought I will try it....it's DELICIOUS and organic!!! Good price, very fast delivery and smooth communication. Highly recommended.

Reply from Balance Coffee
My new best friend. Balance coffee.
I usually buy my coffee from USA, but with ? over tariffs, I decided to try the UK market. I have had cancer in the past and have been left with a delicate digestive system. I have a ration of one coffee a day. Balance coffee has not caused me any problems whatsoever. Plus it has a selection of variants to try. I had a few problems with my second order, but the matter was patiently rectified by Christian and his team. Many thanks to Balance coffee for both excellent flavoured coffee and service.

Reply from Balance Coffee
Great customer HUMAN service
Well I've just ordered my first lot of mushroom coffee - I LOVE my coffee but it can really push my jitters!
The customer service from Balance has been fab. Really quick to respond and not pushy at all. I have been umming and ahhring for a while and they are patient and give me info which is useful, plus they offer great deals to get you going. I chose Balance coffee because they have everything I want, integrity! Which isn't true with many companies so I would recommend to everyone, especially if this is your first time using mushroom coffee.

Reply from Balance Coffee
Great customer service and tasty…
Great customer service and tasty coffees to boot!

Reply from Balance Coffee
They must write their own reviews.
They must write their own reviews.
Tried to order twice from this company. First time they took two weeks to send a sample. The second time the wrong order and wouldn't change it.
Do they leave their own reviews? I'd say so. Even coffee pros say how bad their customer service is, which consists of an email and a defunct answering machine. The words of the reviews are very similar, plus only 219 in five years of trading..... mmmmm
They pass themselves off as hip and fair trade but my experience left me openmouthed with shock at being scammed.
No doubt they'll answer my review with the normal PR nonsense, but no customer should be treated so unfairly. Be warned.

Reply from Balance Coffee
Great taste, and healthy.
Great coffee, tastes wonderful and its healthy. . Great customer service. Couldn't be happier.

Reply from Balance Coffee
Part of my order was missing
Part of my order was missing. I contacted customer services and they replied quickly to resolve the issue. Sending out the missing coffee bag asap. Very happy with service and the product is excellent too.

Reply from Balance Coffee
Great coffee
Great coffee! Clean and taste notes that match the descriptions. Impressive customer service with a generous ethos.

Reply from Balance Coffee
Great coffee!
Really good coffee sent reliably every two weeks. Very helpful with queries. Would thoroughly recommend!

Reply from Balance Coffee
Nice tasting coffee
Nice tasting coffee. Bit more expensive than others I've tried but nice packaging and good service

Reply from Balance Coffee
Great coffee and service
The coffee is fantastic and the customer service when I had a bit of trouble with ordering was brilliant. I can’t fault them at all!

Reply from Balance Coffee
Great coffee, great device
I had a delivery issue. Balance coffee sorted it out straightaway. Great coffee, great customer service. What more can I say. Good luck to you guys!
All the very best
Tom

Reply from Balance Coffee
love it!
I’ve been using Balance coffee for a year now and really love it. Every two weeks, their delicious coffee beans arrive at my door - just lovely. Also, very kind customer service!

Reply from Balance Coffee
My daughter and I love your balance…
My daughter and I love your balance coffee. We like to add lions mane drops for our perfect start to the day

Reply from Balance Coffee
No mould.
I use a bean to cup machine and buy the whole beans. My previous coffee would grow mould in the container before I emptied it. Balance coffee not only tastes good, but does not grow mould, which must be better for health.

Reply from Balance Coffee
Love everything about this company
Love everything about this company! The quality of the product itself is superb and I haven't found better whole beans for our Eletta machine. But on top of this, customer service and delivery is absolutely spot on - quick, personal responses and a genuinely good reward programme for repeat purchasers. We started with the discovery bundle and quickly found our favourites - would recommend this to anyone considering a subscription. I took a 6 month break from caffeine while pregnant and with my baby due next week, I am counting down the days to my first cup of Balance Coffee!

Reply from Balance Coffee
I seldom leave reviews but…
I seldom leave reviews but there are some experiences that compels. Balance Coffee is one of them. It is the only coffee roaster that supplies coffee which does not give me jitters or side effects after caffeine intake - pure quality! After trying several roasters across the country, I think Balance is probably best in the country imho. The best in taste, quality and customer service.

Reply from Balance Coffee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.