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Balance Coffee Reviews 

373
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the coffee's exceptional taste, high quality, and freshness, often highlighting its clean, organic, and mold-free nature. Many appreciate that it helps avoid common issues like stomach upset or jitters, while customer service is frequently noted as efficient and quick to resolve concerns. However, some customers noted significant problems with order fulfillment and delivery, experiencing delays or items never received. A few mentioned unresponsive customer support for these issues, or that some coffee varieties were too weak or average in taste. Additionally, some reviewers expressed frustration with not being able to purchase specific items individually or perceived 'tricks' related to subscriptions.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers praising the coffee's excellent... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the outstanding taste and smoothness... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that any issues are... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast and efficient delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came to coffee late in the game, and only started drinking coffee in my 60s on a visit to France. When I got home and started making my own coffee, I found that it upset my stomach. I couldn't unde... See more

Rated 5 out of 5 stars

Balance Coffee are a really great company to deal with. Yes, their coffee isn’t cheap, but the quality of it is outstanding and the Lionsmane, is now my first coffee of the day and properly sets me... See more

Rated 5 out of 5 stars

I’ve used Balance Coffee a few times now and since getting a coffee machine in January, it’s easily the best smelling and tasting coffee we’ve found. Every bag has been consistently fresh, rich, and... See more

Company replied

Rated 5 out of 5 stars

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Store
  4. Coffee Wholesaler
  5. Health Food Store

Written by the company

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

373 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(373)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my Balance Coffee every morning

I love my Balance Coffee every morning, the website is informative, ordering and delivery easy and efficient, their Coffee is the best I've had, clean and rich flavours safe in the knowledge that it's mycotoxin free.

9 August 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks so much for your lovely review! We’re delighted you’re enjoying your Balance Coffee and that ordering and delivery have been easy. Cheers! ☕️

Rated 5 out of 5 stars

I needed to return a product and it was…

I needed to return a product and it was dealt with extremely efficiently and professionally.

6 August 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your kind words, Eve! We’re so glad to hear that your return was handled smoothly and professionally. Your satisfaction is our priority, and we appreciate your feedback.✨

Rated 5 out of 5 stars

I become a regular subscriber as I love…

I become a regular subscriber as I love the coffee so much.

Great customer service and makes the whole experiences so pleasant.

30 July 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Pei! We're thrilled to hear you're loving the coffee and that our team has made your experience enjoyable. It means a lot to have you as a regular subscriber, welcome to the coffee-loving family! ☕😊

Rated 5 out of 5 stars

Best coffee brand

This is the first brand i have tried online. After much research balance coffee stood out to me as the flavour variety looked fantastic! It’s clean, organic and mould free coffee without the crashes! Since i switched to this brand i have compared others and the taste and quality just isn’t the same. I have a sensitive gut & this coffee doesn’t irritate it at all, I no longer feel fatigued after my morning coffee and truly enjoy it’s unique flavours! I am now a balance coffee kinda girl! Definitely found the one i trust!

29 July 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for your lovely review, Bambi. We're absolutely delighted to hear that Balance Coffee has made such a positive difference for you. It means the world to us that you chose us after careful research and that our coffee suits your needs so well. We’re so proud to be your go-to brew and truly grateful for your trust. Welcome to the Balance Coffee family – it’s a pleasure to have you with us.☕️

Rated 5 out of 5 stars

Great customer service

Great, fresh beans and a great story behind this business. Great customer service as well.

28 July 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Ben! We're also glad our customer service made a great impression. Looking forward to serving you again soon! 😊☕

Rated 5 out of 5 stars

Excellent product

Excellent product! Clean organic mold free with a great taste. Appreciate the quality of the product.
Exceptional customer service.

14 July 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Shamz! We're delighted you’re enjoying the quality and taste and we truly appreciate your kind words about our service! 🙏🏻

Rated 3 out of 5 stars

Subscription I was not aware of

I ordered coffee in mid June. In mid July I received another Kilo of same that I hadn’t knowingly ordered. When I then checked my e mails I saw references to a subscription. That was first I knew about it. On Sat 17th July I rang their number. It didn’t ring. Subsequently sent at least 2 messages that disappear into the aether and leave no record.
Phoned on following Monday: Voicemail referring me to some info@ location that I couldn’t e mail.
Their communication is one way. Absolute joke and yet the feedback is generally good.
Update: Have since received several e mail apologies and the company has refunded the payment even though I did apparently order a subscription.

17 July 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your update and for giving us the opportunity to resolve the matter, Nick. We're glad we were able to assist you and address your concerns privately. Your feedback is truly appreciated and helps us continue improving. Thanks again for your patience and understanding. 🙏🏻

Rated 5 out of 5 stars

Amazing coffee and experience!

Great tasting coffee and great customer service! Super responsive and friendly

14 July 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Asil! We're glad you're enjoying the coffee and our service; it means a lot to us! Cheers ☕️

Rated 5 out of 5 stars

I searched online over the weekend for…

I searched online over the weekend for a healthy coffee with no toxins including mold, and came across Balanced Coffee. After looking around the website I was happy to place my order which was actioned immediately.

I recieved my order this morning, and have already enjoyed my first cup, which was better than I could have wished for.

When the time arrives I will certainly be reordering from this company. Really lovely coffee and great personal service too.

15 July 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Frances! We're thrilled to hear you enjoyed your first cup and had a great experience with us. We truly appreciate your support and look forward to serving you again soon! ☕✨

Rated 5 out of 5 stars

Love this coffee

Love this coffee - fantastic taste & wonderful customer service!!
Extra bonus it’s healthier for you & love the little samples to try out x
Would highly recommend- look forward to my morning treat , and don’t need to step out for it !!

13 July 2025
Unprompted review
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Reply from Balance Coffee

Thanks so much for the lovely review, Carolyn. We're chuffed you're enjoying the coffee and the little extras. Delighted to be part of your morning treat! Cheers ☕️

Rated 5 out of 5 stars

Not only do they supply high quality…

Not only do they supply high quality coffee, If you’re unlucky enough to encounter an issue, they will sort it out promptly and efficiently. Highly recommended.

9 July 2025
Unprompted review
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Reply from Balance Coffee

Thanks a lot for your lovely review, Addison! We're glad you’re enjoying the coffee and really appreciate your kind words about our service 🙏🏻

Rated 5 out of 5 stars

The perfect toxin free coffee

This company makes the perfect coffee for people who are looking for clean toxin and mould free coffee. This was the first time I’ve purchased coffee from them and it was a very good experience right from ordering to delivery. The customer service is very good and also the communication about my order was excellent. I’ve been very impressed so far and would definitely recommend Balance Coffee.

6 July 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words! We're really pleased to hear you had a great first experience with us and that everything from ordering to delivery went smoothly. Appreciate your support and recommendation ☕️

Rated 5 out of 5 stars

Healthy tasty coffee!

Being a coffee lover and starting a low tox health journey a little while ago I was so happy to discover I didn’t have to compromise on coffee. The dark fire energy tastes amazing, the subscription makes sure you have more than enough for a month (mine lasts about 6 weeks with my coffee machine) and the customer service here is second to none.. also the free elixir samples are a really generous touch! Can’t fault you guys thank you so much ☺️

1 July 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your lovely feedback, Katie. We're so happy you're enjoying Dark Fire Energy and that our subscription fits your routine perfectly. Glad the elixir samples were a hit too. We truly appreciate your support! Cheers! ☕️

Rated 5 out of 5 stars

New to Clean Coffee & Chaga

Being a coffee lover and on my own health journey, decided to invest in quality coffee from Balance to start. Only just opened my Stability blend and looking forward to trying their blends to compare soon.

In addition, I love the owner's obsession with the huge health benefit of mushrooms and will be monitoring my Chaga elixir over the next few weeks.

17 June 2025
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Maxine. We're glad you’re enjoying the Stability blend and excited for you to try the others. Happy to hear you're giving the Chaga elixir a go too. We can’t wait to hear how it goes! ☕️☺️

Rated 5 out of 5 stars

I bought a second batch

I bought a second batch, this time going for the Stability blend. A really good morning coffee. Not as potent as the darkfire blend but a bit more subtle.

26 June 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for trying out the Stability blend, John! We're glad to hear you’re enjoying it as a smooth and subtle morning brew. We appreciate your support and love hearing your thoughts. Happy brewing! ☕

Rated 5 out of 5 stars

Absolutely Fantastic Coffee and Service

Absolutely Fantastic Coffee and Service

I've been blown away by both the quality of the coffee and the outstanding customer service from this company. The beans are incredibly fresh—you can smell the richness as soon as you open the bag. Every cup is smooth, full of flavor, and clearly roasted with care. You can really taste the difference.

On top of that, the customer service is exceptional. The team is friendly, responsive, and genuinely passionate about what they do. My order arrived quickly and was beautifully packaged.

If you're looking for high-quality, freshly roasted coffee and a company that truly values its customers, this is it. Highly recommended.

24 June 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for the lovely feedback, Daniel. We're genuinely grateful for your kind words and thrilled to hear you're enjoying both the coffee and the service. It means a great deal to us that the quality and care we put in are coming through in your experience. ☕️

Rated 5 out of 5 stars

Great customer service as well as great coffee!!

I have a monthly subscription with Balance and the service is excellent. Whenever I have had a query about a delivery or anything like that, they are so quick to respond. Great service as well as great coffee!!

23 June 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks a lot for the kind words, Georgia. We're so pleased to hear you're happy with both the coffee and the service. Cheers to more coffee ☕️

Rated 5 out of 5 stars

Great coffee

Great tasting, toxin free coffee. Efficient and friendly service too!

20 June 2025
Unprompted review
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Reply from Balance Coffee

Thanks so much, Harriet. We're really glad you're enjoying the coffee and appreciated the service. 🙏🏻

Rated 5 out of 5 stars

Exceptional Customer Service …

Although i haven’t tasted the coffee yet i am writing this on the back of exceptional customer service and fast delivery which is very rare these days. Emails were answered fast, there was no spamming and i was informed about my parcel by the company, all the way to my door. Thank you

11 June 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for the lovely feedback, Indra. We're really pleased the service stood out and hope you enjoy the coffee as well. ☕️

Rated 5 out of 5 stars

Delicious

I'm not big fan of real coffee but I thought I will try it....it's DELICIOUS and organic!!! Good price, very fast delivery and smooth communication. Highly recommended.

9 June 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks so much for giving us a try, Monika. We're really glad you enjoyed it and appreciated the service too. 🙏🏻

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