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Balance Coffee Reviews 

374
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the coffee's exceptional taste, high quality, and freshness, often highlighting its clean, organic, and mold-free nature. Many appreciate that it helps avoid common issues like stomach upset or jitters, while customer service is frequently noted as efficient and quick to resolve concerns. However, some customers noted significant problems with order fulfillment and delivery, experiencing delays or items never received. A few mentioned unresponsive customer support for these issues, or that some coffee varieties were too weak or average in taste. Additionally, some reviewers expressed frustration with not being able to purchase specific items individually or perceived 'tricks' related to subscriptions.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers praising the coffee's excellent... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the outstanding taste and smoothness... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that any issues are... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast and efficient delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came to coffee late in the game, and only started drinking coffee in my 60s on a visit to France. When I got home and started making my own coffee, I found that it upset my stomach. I couldn't unde... See more

Rated 5 out of 5 stars

Balance Coffee are a really great company to deal with. Yes, their coffee isn’t cheap, but the quality of it is outstanding and the Lionsmane, is now my first coffee of the day and properly sets me... See more

Rated 5 out of 5 stars

I’ve used Balance Coffee a few times now and since getting a coffee machine in January, it’s easily the best smelling and tasting coffee we’ve found. Every bag has been consistently fresh, rich, and... See more

Company replied

Rated 5 out of 5 stars

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Store
  4. Coffee Wholesaler
  5. Health Food Store

Written by the company

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

374 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(374)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding coffee and customer service!

I have been ordering with Balance for several months now and not only is their coffee outstanding in terms of quality and taste but their customer service is also fantastic! I would highly recommend giving them a go! We love the Darkfire brand as its delicious!

3 April 2025
Unprompted review
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Reply from Balance Coffee

Thank you, Bee! We're so grateful for your continued support and thrilled to hear you love the Darkfire blend as much as we do! ☕️

Rated 5 out of 5 stars

Best coffee beans in London

So far the best coffee beans I've managed to get my hands on in London. We have a repeating order for the "Dark Fire Energy" and "Rotate" variants - can't decide which is better...

Great coffee, great service 👍

10 April 2025
Unprompted review
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Reply from Balance Coffee

Thanks so much, Roberto! We're thrilled to be your go-to coffee—can't wait for you to continue enjoying both blends! ✨

Rated 5 out of 5 stars

The coffee was delivered quickly

The coffee was delivered quickly, well packaged. I had ordered an espresso grind which unfortunately was not suitable for my coffee machine. Balance Coffee were so good when I emailed and explained my dilemma, and they arranged for a return and replacement. They also advised a more suitable grind for my machine, which they have now sent to me. They have been so helpful throughout and I look forward to trying the coffee soon!

31 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you, Christine! We’re so glad we could help and are excited for you to enjoy the perfect brew. Your feedback means a lot to us! ☕️

Rated 5 out of 5 stars

What an obliging company Balance Coffee…

What an obliging company Balance Coffee is. Quick to respond to adjusting deliveries but most important Great Coffee — the best I’ve ever had
Smooth with all the nasties taken out .
Everyone who has it in my house loves it
Can’t recommend it more highly
Amazing choices of flavours and add ons. Try it.

29 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Janis! We’re over the moon to know you and your household are loving the coffee—cheers to more coffee sessions! ☕️

Rated 5 out of 5 stars

Happy with the outcome and service

Happy with the outcome and service. Balance Coffee are always helpful, prompt and courteous when dealing with order issues. I rarely sign up to subscriptions but this is one product and one company worth my time, investment and commitment.

26 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you, Charlie! We're honoured to have earned your trust—your support truly means everything to us. 🙏🏻

Rated 5 out of 5 stars

Thank you for caring about what matters

Delicious coffee – first one I’ve ever had that didn’t need milk. Just had that perfect flavour you always imagine coffee should have (like in movies). Now I’m thinking maybe the bitter taste in other coffees was because they weren’t pure. Love that this brand actually tests for all the nasty stuff. Really makes a difference – thank you!

27 February 2025
Unprompted review
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Reply from Balance Coffee

Thank you, Angela! It’s amazing to hear how much you’re enjoying the purity and flavour—your words mean a lot to us! Cheers ☕️

Rated 5 out of 5 stars

Getting started

I had the starter pack and wasn't disappointed 🙏🕺

19 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you, Matthew! We're so glad the starter pack hit the mark—here’s to many more great brews ahead! ☕💫

Rated 5 out of 5 stars

Excellent company

The excellence of customer service, the informative website and the very high quality of coffee all contribute to a pleasurable purchase experience. I found the coffee clean and free from contaminants -as the website points out. A very drinkable coffee (Stability Blend) with a touch of citrus that appeals to me. I tried making the coffee with aeropress, stove top and bean to cup ristretto and all methods produced a most satisfactory taste and mouthfeel. Pleased to recommend Balance Coffee most strongly.

20 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Crosby! We're grateful for your thoughtful feedback and thrilled to know you’re enjoying the Stability Blend across all your brew methods. Cheers! ☕️

Rated 5 out of 5 stars

I purchased three different types of…

I purchased three different types of beans and the Lions Mane Elixer from Balance. Royal Mail had some delivery issues however the support in helping to resolve them by the team at Balance was excellent. The coffee is Deee-licious - I've only tried the Rotate Espresso so far and it tastes exactly as described. I normally shop around to see what is new on the market but I will be a repeat customer from these guys. Don't miss out - try them.

26 February 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Ribeana! We're thrilled to have you with us and can’t wait for you to try the other blends too—your support means the world to us. ☕🧡

Rated 5 out of 5 stars

I love this coffee

I love this coffee. When I finished my subscription bag early i had to go back to my old premium supermarket stuff and did not enjoy it half as much. Great beans guys ☕️

10 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Tom! We're thrilled to hear you’re loving the coffee. ☕️✨

Rated 5 out of 5 stars

Great products and service

Great products and friendly, helpful customer service!

6 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for the wonderful words, Julienne! We are happy that you are enjoying the coffee! Cheers ☕️

Rated 5 out of 5 stars

Excellent Customer Service

Customer service was excellent.

New coffee arrived with no concern, packaged well, and prompt delivery. Brewed well and tastes good. Will use again.

5 March 2025
Unprompted review
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Reply from Balance Coffee

Glad to hear you’re happy with your order, Paul! We appreciate your support and look forward to serving you again. ☕😊

Rated 5 out of 5 stars

Lions Mane gets me focused for the day

I love a cup of lions mane coffee every morning. I am so much more alert and on my A game, genuinely feel like my brain has been flossed :)
It is a quality coffee and whilst it may seem a bit pricier than your supermarket roast it is worth the money and so much cheaper than a daily shop bought coffee. Love it!

4 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your amazing feedback! We're thrilled to hear you're enjoying the coffee and feeling the benefits. Your support means a lot to us! 😊☕

Rated 5 out of 5 stars

Love it the Coffee, easy Customer Service

I really enjoy the coffee, but I never really realised the actual benefit of it until recently when I ran out.
The company have been great to deal with Via email and fast to respond, easy to make changes to my subscription.
Looking forward to never running out again!

3 March 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your kind words, Mike! We're so glad to hear you've had a great experience with us. We appreciate your support and look forward to keeping you stocked with your favorite coffee! 😊☕

Rated 5 out of 5 stars

My wife bought me an aero press and a…

My wife bought me an aero press and a few packages of Balance's coffee. Fast to brew and tastes delicious.

Recently, bought new coffee from the shop on my own, but accidentally picked whole bean coffee. Wrote the team about the mistake and they quickly updated my order. Thanks!

28 February 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your support, Oleg! We're so glad you're enjoying the coffee and that we could help with your order. Happy brewing! ☕😊

Rated 5 out of 5 stars

I can definitely recommend this company…

I can definitely recommend this company and the products I have tried so far. The coffee tastes clean, not bitter at all, and well-balanced. It is important that they test it for mold, heavy metals and other contaminants which are present in so many other brands. Delicious--a true pleasure!

20 February 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Ingrid! We're thrilled to hear you're enjoying the clean, well-balanced taste of our coffee. Your support means the world to us! ☕

Rated 5 out of 5 stars

Excellent customer service!

When we experienced a recent delay in receiving our shipment from Royal Mail, Balance Coffee made things right by sending an overnight replacement order. They were professional, apologetic and responsive. Excellent customer service + fabulous coffee = Loyal repeat customers!

14 February 2025
Unprompted review
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Reply from Balance Coffee

Thank you for your kind words, Lisa! We're glad we could make things right and truly appreciate your support. Enjoy your coffee! ☕

Rated 5 out of 5 stars

Amazing coffee

Amazing coffee, wonderful company ethos.
Highly recommended x

17 February 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for your kind words and recommendation! Cheers to more coffee sessions ☕

Rated 5 out of 5 stars

Great tasting and functional mushroom coffee

Absolutely love Balance have been drinking the Mushroom coffee now for as long as they have been producing it. I can honestly say it has literally changed my brain function.. At 54 I've never been sharper, if only this had been available during my younger years. The taste is incredible and with this stuff there is no spike and no low after. I love quality stuff and this is exactly what you get an ethical quality business and products, fast delivery and great service.

13 February 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for your fantastic feedback, Nicola! It's wonderful to hear how much you’re enjoying the Mushroom Coffee and the positive impact it’s had. We truly appreciate your support and are delighted you value the quality and service we strive to provide. ☕

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