There were very clear instructions as to how Bag2Charity works & what's accepted & what isn't. Was easy to book a date for collection & it gave us time to find as much as we could. Obviously, you h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used this charity collection service to donate to donate to the Funzi and Bodo trust for the last few years. The employees are always polite, friendly and happy to help as much as possible... See more
Company replied
I have used bags2charity twice now and on each occasion I have found the service excellent. The communication from them is really useful and timely. The instructions are clear . The guy who collected... See more
Company replied
I love the idea of this charity, my late partners clothing has gone to a specific charity that affected our lives. Its quite an upsetting thing to have to do but this has made me feel more positive a... See more
Company replied
Company details
Written by the company
Bag2Charity offers a free doorstep charity clothing collection service across Yorkshire, the North East, Greater Manchester and beyond. We collect unwanted clothes, shoes, books and household items from your doorstep — no need to be in, just leave bags outside on collection day. Proceeds go directly to your chosen charity partner, including Human Appeal, Children's Air Ambulance, Your Local Air Ambulance, Kidney Research Yorkshire, Funzi and Bodo Trust, Fighting Ependymoma, Wendy's Wish, Ragdolls UK and SNOOP. Book your free collection in under two minutes at bag2charity.co.uk.
Contact info
Unit 6-7 Omega Business Village, DL6 2NJ, Northallerton, United Kingdom
- 01609 780 452
- info@bag2charity.co.uk
- bag2charity.co.uk
4.9
Excellent
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Easy to book collection. Excellent service. Would definitely recommend.
22 September 2026
Unprompted review
Reply from Bag2Charity
Hi Janet, thank you for your lovely review.
We're delighted to hear you found the collection easy to book and received excellent service from Bag2Charity.
Thank you for your recommendation and for supporting your chosen charity. We really appreciate it. 💙
so easy
so easy, one phone call, just bag it up and put out on the day.
28 August 2026
Unprompted review
Reply from Bag2Charity
Hi Ann, thank you for your lovely review.
We're delighted to hear you found the whole process so easy, from arranging your collection over the phone to simply bagging everything up and leaving it ready on the day.
Thank you for choosing Bag2Charity and for supporting your chosen charity. We really appreciate it. 💙
Charity Pick Up.
The bags were out ready, but we had a few bags higher up the drive garden stuff. They knocked and checked which was nice. Speedy efficient service, would definitely recommend. Booking service easy and quick lots of times and says, a great service
19 September 2026
Unprompted review
Reply from Bag2Charity
Hi Gerry, thank you for your wonderful review.
We're delighted to hear you found the booking process quick and easy and that your collection was speedy and efficient. It's also great to know our driver took the time to knock and check about the additional bags further up your drive.
Thank you for recommending Bag2Charity and for supporting your chosen charity. We really appreciate it. 💙
Im still waiting on my bags picking up
Im still waiting on my bags picking up. Thursday and friday went and iv still got them all.. dont know what's gone wrong
18 September 2026
Unprompted review
Reply from Bag2Charity
Hi Sharon, we're very sorry to hear that your bags haven't been collected as expected.
We completely understand how frustrating it must be to have your bags ready and still be waiting after Thursday and Friday. We'd really like to look into what has happened with your booking and get this resolved for you.
Please contact our team with your collection details so we can check this for you and arrange the next steps. We apologise for the inconvenience caused. 💙
It was so easy to organise
It was so easy to organise, I simply messaged the charity to inform them that I had several bags of clothing to donate and I was sent a link that clearly asks for which day and the address. I left the bags outside the front door as instructed and by the time I’d woken up and showered the bags were gone! Simple
15 September 2026
Unprompted review
Reply from Bag2Charity
Hi Judith, thank you for your wonderful review.
We're delighted to hear you found the whole process so simple, from arranging your collection to leaving your bags outside ready for our driver. It's great that everything was collected early without you needing to wait around.
Thank you for choosing Bag2Charity and for supporting your chosen charity. We really appreciate it. 💙
Convenient to donate
Really convenient way to donate to charities.
Collection process straight forward online.
17 September 2026
Unprompted review
Reply from Bag2Charity
Hi Linda, thank you for your lovely review.
We're delighted to hear you find Bag2Charity a convenient way to donate and that arranging your collection online was straightforward.
Thank you for supporting your chosen charity through your donations. We really appreciate it. 💙
Very easy to book a collection slot and…
Very easy to book a collection slot and the driver was very friendly when he arrived. Very clear on the items they do and do not accept. Great to be able to track the arrival time of the collection
18 September 2026
Unprompted review
Reply from Bag2Charity
Hi Jill, thank you for your wonderful review.
We're delighted to hear you found the collection easy to book and our information on what we can and cannot accept clear and helpful. It's also great to know you found the live tracking useful and that our driver was friendly on arrival.
Thank you for choosing Bag2Charity and supporting your chosen charity. We really appreciate it. 💙
Brilliant service
Brilliant service. Quick and polite. The collection was on time and it was stress free. Will contact them again.
17 September 2026
Unprompted review
Reply from Bag2Charity
Hi Debbie, thank you for your lovely review.
We're delighted to hear your collection was quick, punctual and stress-free, and that you received polite service on the day.
Thank you for supporting your chosen charity. We really appreciate it and look forward to helping with your next collection. 💙
Kept up to date with pick up time and…
Kept up to date with pick up time and collected on time by a very polite and friendly driver.
Will certainly be using them again.
17 September 2026
Unprompted review
Reply from Bag2Charity
Hi Karen, thank you for your wonderful review.
We're delighted to hear our updates kept you informed about your collection time and that everything was picked up as planned. It's also lovely to know our driver was polite and friendly.
Thank you for your continued support. We really appreciate it and look forward to helping again. 💙
Easy booking process
Easy booking process, great communicative updates throughout, and prompt , issue free collection. A great service
17 September 2026
Unprompted review
Reply from Bag2Charity
Hi Lucy, thank you for your lovely review.
We're delighted to hear you found the booking process easy and appreciated the updates throughout. It's great to know your collection was prompt and everything went smoothly without any issues.
Thank you for choosing Bag2Charity and supporting your chosen charity. We really appreciate it. 💙
Easy to book collection
Easy to book collection, came and took the bags hassle free
16 September 2026
Unprompted review
Reply from Bag2Charity
Hi, thank you for your lovely review.
We're delighted to hear you found the collection easy to book and that your bags were picked up without any hassle.
Thank you for choosing Bag2Charity and for supporting your chosen charity. We really appreciate it. 💙
Reply from Bag2Charity
Hi Koko, thank you for your lovely review.
We're pleased to hear you found the Bag2Charity service straightforward and easy to use.
Thank you for supporting your chosen charity. We really appreciate your support. 💙
Very easy to organised
I organised the bags to be picked up online which was easy and very convenient. I received a text message the day before to remind me they were coming which is very useful and they came when they said they would
15 September 2026
Unprompted review
Reply from Bag2Charity
Hi Anna, thank you for your lovely review.
We're delighted to hear you found arranging your collection online easy and convenient. It's great to know the reminder text was useful and that everything was collected when expected.
Thank you for choosing Bag2Charity and for supporting your chosen charity. We really appreciate it. 💙
Absolutely brilliant service
Booked and they came a week later on the day they said they would and came within the time slot they gave. Then sent an email to confirm they had picked it up and saying Thankyou. Absolutely brilliant would highly recommend and will use again.
15 September 2026
Unprompted review
Reply from Bag2Charity
Hi Jennifer, thank you for your wonderful review.
We're delighted to hear everything went exactly as planned, with your collection arriving on the booked day and within the time given. It's also great to know you appreciated receiving confirmation once your donation had been collected.
Thank you for your recommendation and for supporting your chosen charity. We look forward to helping again. 💙
Easy to arrange
Easy to arrange.
Good charities to choose from.
Kept informed of pick up date and time.
Collected as arranged
15 September 2026
Unprompted review
Reply from Bag2Charity
Hi Maureen, thank you for your lovely review.
We're delighted to hear you found everything easy to arrange and valued having a choice of charities to support. It's great to know our collection updates kept you informed and everything was collected as planned.
Thank you for choosing Bag2Charity. We really appreciate your support. 💙
The website and collection booking…
The website and collection booking service is so easy to use, the communication regarding the time of pick up is perfect and the fact you can help a charity that’s personal to you is an added bonus, collection always on time and I like that you get a confirmation that’s it’s been collected too,
14 September 2026
Unprompted review
Reply from Bag2Charity
Hi Claire, thank you so much for your wonderful review.
We're delighted to hear you find our website and booking process so easy to use, and that our collection updates and confirmation messages keep you well informed. It's especially lovely to know that being able to choose a charity that's personal to you makes the service even more meaningful.
Thank you for your continued support and for choosing Bag2Charity. We really appreciate it. 💙
So easy
So easy! Booked a convenient pick up
and my no longer needed items were taken on time.
14 September 2026
Unprompted review
Reply from Bag2Charity
Hi Jenny, thank you for your lovely review.
We're delighted to hear you found the whole process so easy, from choosing a convenient collection to having your unwanted items picked up on time.
Thank you for supporting your chosen charity and giving your unwanted items the opportunity for a second life through reuse. We really appreciate it. 💙
Extremely efficient service
Extremely efficient service… text reminders and prompt pick up …left 14 bags outside my house really appreciate them being collected knowing that they’re going to a good cause
14 September 2026
Unprompted review
Reply from Bag2Charity
Hi Sarah, thank you for your wonderful review.
We're delighted to hear you found the service so efficient and that our text reminders kept you informed ahead of your collection. It's great that we could make donating all 14 bags simple and convenient.
Thank you for supporting your chosen charity with such a generous donation. We really appreciate it. 💙
I have used bags2charity twice now and…
I have used bags2charity twice now and on each occasion I have found the service excellent. The communication from them is really useful and timely.
The instructions are clear . The guy who collected from my doorstep today was punctual and friendly. I highly recommend this charity.
15 September 2026
Unprompted review
Reply from Bag2Charity
Hi Bev, thank you so much for your lovely review and for choosing Bag2Charity for a second time.
We're delighted to hear you've received excellent service on both occasions and found our communication timely and instructions clear. It's also great to know our driver was punctual and friendly when collecting from your doorstep.
Thank you for your recommendation and continued support. We really appreciate it. 💙
Great company
Great company. Very easy to deal with. Upto date live tracking for when your items will be picked up.
14 September 2026
Unprompted review
Reply from Bag2Charity
Hi Gianluca, thank you for your lovely review.
We're delighted to hear you found Bag2Charity easy to use and that the live tracking helped you keep up to date with when your collection would arrive.
Thank you for supporting your chosen charity. We really appreciate your support. 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.