Back Market - United Kingdom Reviews 

Unfortunately a phone graded Premium arrived with two small and obvious scratches to the case.
To their credit Back Market did immediately send a replacement and gave me a returns label.

Laptop is decent does run quite warm but no issues only problem is the charging cable does not seam to work very well does disconnect while charging but other then that laptop is working for purpose i needed it for so far i would give maybe 3 - 6 months for a proper review

Great value good service

From start to finish the transaction was faultless. I am delighted with my iPhone, I can’t believe that it isn’t brand new, the condition is amazing ! Thank you

Great headphones never been happier ,saved myself around £150, came in 2 business days and I checked the serial number it is a verified product from Apple

I was very pleased with my phone. It was as described and in excellent condition. It was well packaged and the delivery was quick.

Reliable and quick, and product was as per description

I have received laptops that they claim to be refurbished. They sent doggy DHL return labels. Used that to return the items. It said express delivery. It has been stuck there for weeks and still. After contacting them, they said they need more documentation which tracking clearly shows items has been dropped off! I will never order anything from this doggy seller.

time wasters, incompetent support, nonsensical policies. they were supposed to have sent packaging for a trade in a week ago, it hasn't arrived, no on answers their support tickets, and their policy is if you don't receive the packaging you have to package yourself (thus taking responsibility for convenient damage during transit). the packaging was never sent.

Works great, good condition,great price fast delivery

Sent my phone to them in immaculate condition and they are trying to say it’s full of marks and scratches when I took pictures of it before I packaged it up so not happy at all and knocked £60 of my offer when I could have sold it on eBay for £300 and they now gave me £175 it’s a joke. Don’t bother using them

From the picking of the right machine to payment and delivery, Back Market made the whole process easy and clear. The machine works great and I would use this company again.
Many thanks

Product ordered did not work, returned, replaced and refunded without any problem

Second time lucky! - Product was as described, refurbished in generic packaging with generic cable as advertised. Option to spread the cost makes the cost easier to absorb on my single income. Previously also ordered a iPad, whilst I have kept it, and doesn’t affect me in daily use, it's the iPad was produced for the Japanese market and is different hardware to UK/EU variants, in practice this is some cellular bands, and hardware camera sounds to comply with Japanese regulatory frameworks.

My trade in was counter offered £20 instead of £60 and I didnt agree with the feedback. There were no marks on the screen as described. Ive contacted back market and heard nothing back. There was no 2nd counter offer just either accept or decline

The laptop was pretty cheap but in great condition the charger too it came well boxed with fast delivery