Baby and Child Store Reviews 

I accidentally ordered the Joie Estrella Double Pushchair to the wrong address and was worried about getting it changed in time. I contacted customer services, and they were incredibly helpful throughout the whole process. They initially requested proof of address, but due to unforeseen circumstances I wasn’t able to provide this. After listening to my situation, they took my extenuating circumstances into consideration and were able to arrange delivery to a different address.

Communication was excellent from start to finish. They kept in regular contact, responded to emails very quickly, and provided updates throughout. I also explained that I needed the pushchair urgently as we were due to go on holiday, and they went above and beyond to ensure it arrived in time.

The pushchair arrived exactly as described and was a lot cheaper than other shops selling it, which was a great bonus. I couldn’t be happier with the service I received. Thank you for making what could have been a very stressful situation so much easier. Highly recommended! ⭐⭐⭐⭐⭐

Paid and didn’t get any delivery details, so I emailed to be told that it had a two week delivery period which meant that they would of taken payment 4 weeks before I received the item, so had to then pay for next day delivery

Ordered a cuddle co 4 piece furniture set for my first baby off this website. I have to be honest, I had slight reservations ordering from this company but I was pleasantly surprised! Emails were answered quick and efficiently regarding delivery and staff seemed polite and friendly. I've only knocked a star off because we didn't receive the mattress with our order but this was rectified very quickly. Overall satisfied customer!

I chose the free delivery which I was told could take twice as long as the standard delivery. The car seat I ordered turned up within 2 days and service was fab!

Delivery so fast
When needed to contact them they responded so quickly

Amazing service from everyone at the shop, I needed a new stage car seat for my son - spoke with them and they recommended a car seat that would work for us and had it ready for me to collect the next day. They fit the car seat for me and also checked the isofix base on another car seat to ensure it was fitted correctly as we had removed it earlier in the week and was unsure if we had installed correctly ourselves. Everyone was so helpful and made everything clear and easy for us! Thank you!

I definitely do not recommend this company. I ordered a stroller and still have not received it. The website stated that delivery would take 5–15 days, but when I emailed asking if the shipping could be sped up, I was told it could actually take up to 30 days. I was then offered an “express delivery” option for an extra £4.99, with a guarantee that the stroller would arrive the following week. I paid the extra fee.

After a week, I asked for a tracking number and an estimated delivery date. I was assured that the item had already been shipped and would arrive soon. However, the tracking information never changed — it only showed that the courier was still waiting to receive the parcel. Despite this, I kept being told that the stroller had been sent.

When I said I wanted to cancel the order, I suddenly received another message saying they had “noticed an issue” and were sending the order again for a second time. I asked for a new tracking number, and from that moment all communication stopped. Nobody replies to my emails anymore.

At this point, I have neither the stroller nor my money back. Extremely unprofessional customer service and very misleading communication. I would strongly advise others to avoid ordering from this company.

I bought this trio set for my grandson in 2019 and it was robust and practical
New grand daughter soon on the way so ordered the same or similar as before because it was soooooo good 👌😁

Great price compared to other options and quick delivery too, very happy with my choice :)

Excellent service and friendly staff.

really good and easy

I ordered a baby chair for my niece who is expecting, it was 189.99 reduced by £20 to £169, I had to get my nieces address so waited a couple of hrs and went back in, the £20 reduction was nowisding so I paid the full price. I rang the customer service and got an answer machine, left a message, wasn't expecting anyone to get back to me. . Chris called me on the Monday morning and explained the link was a little late removing the discount but then said he would refund the £20. It has come on my CC bill.

Fast and prompt supply and next day delivery of order.Discount on price also.

Super speedy delivery. Thank you.

Great service, trike came next working day. Very happy 😊

Excellent customer service and competitive prices.

Ordered early December 2025 and item still hasn’t arrived mid April 2026!

I had a problem with some damaged panels being delivered which I tried to resolve directly with the manufacturer with little success. When I contacted the Baby and Child Store team, they were quick to respond and arranged for the replacement panels to be sent to me. When these also turned yp damaged they were quick again to get a further replacement dispatched with additional protective packaging.
I can't thank them enough for their time and attention with this situation, it was a stark contrast to the service received from Tutti Bambini. Thank you!

Cybex libelle, I just want to thank you for the amazing service I got from your store, I contacted your customer service about purchasing a buggy, Lauren was the lady who dealt with me, she gave me all the information I asked for, reassured me on delivery,and talked me through the process, my order arrived the day after!!!! Amazing service that has restored my belief in online shopping, well done