Baby and Child Store Reviews 

Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer service, who were very responsive, sent the right model within 2 days. Can’t complain, excellent customer service.

Great price and quick dispatch.

I was really surprised by how quiet and smooth the pram is on all terrain!
A bit wider but definitely worth it.

Best price on the market beating silvercross themselves. Also super quick delivery way a head of the timescale on the site. Would definitely order from here again and would recommend to others.

Order came wrong but they sorted literally the next day

The quality of the product felt a little low . when the product was opened found hair and thread sticked to it so that was disappointing .

Very good customer service and quick delivery.

I had a fantastic experience with Baby & Child Store and I’m incredibly grateful for their customer service.

I accidentally selected the non-urgent delivery option when ordering, as I didn’t realise it was set as default. After contacting them and explaining that we had recently been in a car accident and urgently needed a replacement car seat for our child, they were extremely understanding and helpful. They kindly expedited the order for me, which I truly appreciated during such a stressful time.

The Cybex Pallas G2 i-Size Plus shield car seat they sent is absolutely excellent – high quality, very secure, and clearly designed with child safety in mind. The shield system feels very safe and reassuring, while still being comfortable for my child. The quality of the materials and overall design is outstanding.

Thank you for your kindness, fast support, and professionalism. Highly recommended store with outstanding customer care! 🚗🛡️👶

Efficient and fuss free - very happy with the service

Ordered and received in half the time that was outlined

Really good product and arrived on time.

Brilliant service. Ordered late morning delivery by 10am next day

Product as expected. The customers services team were so helpful.

It was an easy process ordering online and the competitive prices added to the reasons to go with The Baby and Child Store.
We were kept in the loop about delivery and made to feel at ease.
All the furniture was great when I built it. Unfortunately the doors to the wardrobe had been damaged in transit so I contacted the company.
Chloe came back to me was extremely helpful.
A new set of doors were sent out and I received them a few days later with no problems.
Would highly recommend the Baby and Child Store and would like to say thanks to the very helpful Chloe again who was brilliant.

Incredible customer service.

I had to make a last-minute change to my order and one of their customer service agents, Lauren, helped me quickly and efficiently, resolving everything so I could receive my order in time before my trip.

I truly wish more customer service experiences were like this. I sent my email with little hope and was very pleasantly surprised

Ordered pram system with someone else and they let us down. Ordered with Baby and Child store and received the system the next day. This prevented stress and worry caused by the other supplier and so will be shopping with them in the future would highly recommend them

I was able to ring and speak to a real person with my questions. The product was good value and i was happy to wait for delivery so no postage costs made it even better value

I had an issue with a missing part in my Tutti Bambini Rio nursery set during assembly. I contacted the customer service team and they responded promptly and professionally. Although the first replacement part sent was incorrect, the team handled the situation very well and arranged for a representative to visit.

The technician came on the scheduled day, fixed the drawers properly, installed the correct part, and also took back the previously sent incorrect part. Everything was handled efficiently and the furniture is now perfectly assembled.

I really appreciate the support and communication from the customer service team throughout the process. Thank you for resolving the issue and providing great after-sales service. Highly recommended! ⭐⭐⭐⭐⭐

All the team were sensational in helping us with our requirement especially Lauren who was very accommodating and asked the right questions we hadn't considered to find a solution that suit us best. They helped us with everything required for our newborn which not only saved us money but also saved the stress of having to pick things up from multiple suppliers. They have an amazing selection of products to suit every need and even helped with installing our Isofix