Baby and Child Store Reviews 

My order was placed on 27 June. Although I selected the free No-Rush delivery, I was repeatedly given different explanations about when the order would actually be dispatched. After numerous emails, I was eventually told that the stock had been available since 1 July and had been reserved specifically for my order, but that it would simply remain waiting because standard delivery orders are prioritised over No-Rush orders. At no point could anyone provide a realistic dispatch date.

The delivery itself was even worse.

The courier left a large delivery outside the apartment building instead of bringing it inside to the communal entrance. My wife was home alone with our baby and was expected to carry the delivery up to the third floor by herself.

When I complained, the store simply referred me to their “front door delivery” policy. However, leaving a delivery outside a block of flats is not what most customers would reasonably understand as delivery to the front door. Even after raising this concern, they would not clearly explain whether leaving goods outside the building is actually their standard.

The products may be fine, but the overall customer experience was not. Poor communication, excessive waiting despite stock being available, and an unacceptable delivery experience have left me with no confidence in ordering from this retailer again.

Amazing experience, fast and easy shipping. Even had the seat I wanted on sale when no other place did!

I thought I’d ordered the wrong model, and the customer service was absolutely second to none! Well CS team. You put my mind at rest, even when only half Oder was delivered in the morning and the main box on the afternoon, you were there to reassure me all was good.

Great service, order delivered on time and in perfect condition. Ordered their most expensive pram. Free gift too.

Item came on time and I was very pleased with the item just what I wanted

Took quite a while to dispatch, but otherwise great.

Back again, excellent service as before

Perfect quality fast delivery

If I could give 0 stars, I would.
I purchased a travel pram at the end of May and had to wait four weeks for a free delivery on an £300 order.
Two weeks in I called to check whether it is in stock and was assured it was.
2 days before the 4 weeks was due I received an email explaining they only had one in stock and it was damaged so I have to wait a further 3 weeks for the item to come into stock.
7 weeks for delivery!!
When I asked for compensation I was offered a measly 5% “goodwill gesture” as if they are doing me a favour..
Shocking customer service, absolutely no attempt to make right by their customers or correct their mistakes.
Even after all this the item is still showing as in stock on their website, so they can trap and mislead more people.
Avoid at all costs!

Fantastic company

The customer service team were extremely understanding and accommodating after I discovered a technical issue with an item I purchased. They contacted the manufacturer and arranged a replacement. Throughout the process I really appreciated their patience and professionalism.

Easy, professional and friendly service received when engaging with this company. My only contact was Chloe - if all the staff are this professional I will certainly recommend this company. Thank you Chloe.

Absolutely amazing customer support and reliable price and great delivery service.
It’s a shame I didn’t know their website before. 100% recommending!!!

Good price, delivery as advertised - a seamless experience

I placed an order for a avionaut stardust car seat which I paid for economy postage but it still came within a couple of days. I also received a free gift which was lovely. It was well packaged and delivered with care.

Great service, fantastic product

Ordered for my new granddaughter due in August. Ordering was very straightforward and I even got 10% off as it was my first order. Was given a delivery timeframe of 3-10 days and it arrived well within.

Excellent product at a great price. Delivery faster than expected. Very pleased with service.

I accidentally ordered the Joie Estrella Double Pushchair to the wrong address and was worried about getting it changed in time. I contacted customer services, and they were incredibly helpful throughout the whole process. They initially requested proof of address, but due to unforeseen circumstances I wasn’t able to provide this. After listening to my situation, they took my extenuating circumstances into consideration and were able to arrange delivery to a different address.

Communication was excellent from start to finish. They kept in regular contact, responded to emails very quickly, and provided updates throughout. I also explained that I needed the pushchair urgently as we were due to go on holiday, and they went above and beyond to ensure it arrived in time.

The pushchair arrived exactly as described and was a lot cheaper than other shops selling it, which was a great bonus. I couldn’t be happier with the service I received. Thank you for making what could have been a very stressful situation so much easier. Highly recommended! ⭐⭐⭐⭐⭐

Paid and didn’t get any delivery details, so I emailed to be told that it had a two week delivery period which meant that they would of taken payment 4 weeks before I received the item, so had to then pay for next day delivery