Experience was better than expected. They followed up quickly on emails and checks. Packaging and delivery excellent. Website not as intuitive as it could be but overall glad I went with them
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reliable service and good price. Might have been slightly faster but that wasn't really a problem.
Company replied
For my order this month the processing time was reduced meaning the delivery from initial order to when I received my items was much quicker.
Company replied
Easy to order and delivery. Only problem is with the Libre 2 sensors have had 6 that do not work just says to apply new sensor. Received last Friday and the 1st one doesn't work. Have phoned Abbott... See more
Company details
- Pharmacy
- also in
- Drug Store
- Health and Beauty Shop
- Online Pharmacy
- Online Prescription Medication Vendor
- Weight Loss Service
Written by the company
AYP Healthcare is an online pharmacy store offering medicine from top brands and delivering services to your doorstep. AYP Healthcare is a dedicated, family-owned pharmacy operating in a highly competitive environment and working with compassion. It aims to provide customers with hassle-free, on-time service. The company is run by a team of highly trained professional pharmacists with all the required clinical knowledge of the medicines.
Contact info
160-164 Lancaster Road North, PR1 2PZ, Preston, United Kingdom
- 0800 048 7211
- sales@ayphealthcare.co.uk
- ayp.healthcare
4.0
Great
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AYP Healthcare
Thank you for your 5-star review! We’re delighted you were happy with the service you received. Your feedback means a lot to the whole team at AYP Healthcare.
Did not receive my order
I ordered an over the counter medicine, a prebiotic, that I have been taking for some time and requires a daily dose. After not receiving a delivery after a week I emailed the pharmacy and, following a 2 day delay in response, was told they had a “backlog” of orders so were working to get through them. Now around 3 weeks from my order with no further communication or delivery I have asked them to cancel my order and refund my money. I will wait and see how long it takes for the refund to reach my account.
31 August 2026
Unprompted review
Reply from AYP Healthcare
We’re very sorry for the delay with your order and, in particular, for the lack of communication throughout. This is not the level of service we aim to provide. We completely understand your decision to cancel after waiting this long. Please contact our customer service team with your order details if your refund has not yet been processed, and we’ll ensure this is looked into as a priority.
Reply from AYP Healthcare
Thanks for the great feedback! It’s always good to hear that our customers have had a smooth experience with us. We really appreciate the 5 stars.
Always Return
I have visited AYP in the past and always seem to return. Their products are well priced and their service is good.
21 August 2026
Reply from AYP Healthcare
Thank you for the fantastic 5-star review! We’re so pleased you were happy with your experience and really appreciate you taking the time to leave us feedback.
Good price..quickly received..
22 August 2026
Reply from AYP Healthcare
We really appreciate your kind feedback and 5-star rating. Thank you for choosing AYP Healthcare and for taking the time to share your experience.
Took a week to arrive and when I sent…
Took a week to arrive and when I sent an email to ask about delivery as I had communication saying it would be delivered, customer replied with a screenshot of the same tracking info I already had.
21 August 2026
Reply from AYP Healthcare
We’re sorry your order took longer than expected to arrive and that our response to your delivery query wasn’t as helpful as it should have been. We understand how frustrating it is to receive tracking information you already have when you’re looking for an actual update. Thank you for your feedback, we’ll make sure this is raised with the team.
Best mounjaro price
Have been using them for Mounjaro for around a year now - they are usually the cheapest, and good service.
20 August 2026
Reply from AYP Healthcare
Thank you for the 5 stars! We’re really glad you were happy with your experience and appreciate your support.
They sent me the wrong product
They sent me the wrong product, seems like they tried to pass off a cheaper version and presumably hope I wouldn't say anything? Anyway, sent me a pre-paid returns, but I had to print and go to post office on my lunch break, which was very annoying as clearly their mistake, but I had to sort.
21 August 2026
Reply from AYP Healthcare
We’re very sorry that you received the incorrect product. This was certainly not intentional, and we apologise for the inconvenience caused. We completely understand your frustration at having to print the returns label and visit the Post Office to resolve an error on our side. Thank you for bringing this to our attention, and we’ll be reviewing what happened to help prevent it from happening again.
Reply from AYP Healthcare
Thank you for the 5 stars! We really appreciate your support.
Reply from AYP Healthcare
Thanks so much for the lovely review. We’re glad you were happy with our service!
Thoroughly checked before I could…
Thoroughly checked before I could order. Arrived quickly.
21 August 2026
Reply from AYP Healthcare
Thank you for your feedback and for choosing AYP Healthcare!
Reply from AYP Healthcare
Really appreciate the 5-star review. Thank you!
I am a regular customer with AYP…
I am a regular customer with AYP Healthcare and I choose to continue purchasing my pharmaceutical products from them as they are over and above any other supplier I’ve purchased from!
So efficient and with a very prompt despatch rate - prices are good and competitive also! Excellent.
19 August 2026
Reply from AYP Healthcare
We’re really pleased to hear you had a good experience. Thank you!
Reply from AYP Healthcare
Thank you for the kind words and 5 stars!
I bought the cream because I’m sick of…
I bought the cream because I’m sick of trying to get it from doctors and I need it.
19 August 2026
Reply from AYP Healthcare
Thanks for your review! We really appreciate your support.
Reply from AYP Healthcare
Great to hear you were happy with everything. Thanks for the 5 stars!
My order was incorrect
My order was incorrect. It’s now been returned to AYP for a refund. Wouldn’t use AYP again.
18 August 2026
Reply from AYP Healthcare
We’re very sorry that your order was incorrect and for the inconvenience this has caused. We understand your disappointment and appreciate you returning the item to us. Once the return is received and processed, your refund will be issued as quickly as possible. We’re sorry that your experience with AYP fell below the standard we aim to provide.
It was so easy to order the product
It was so easy to order the product. And delivery was quick
18 August 2026
Reply from AYP Healthcare
Thank you! We’re delighted you had a positive experience with us.
Reply from AYP Healthcare
Thanks so much for your feedback. It’s greatly appreciated!
Service was very good as were the…
Service was very good as were the product ordered, I thought the price was slightly less than my previous suppliers but overlooked the delivery charges where as my previous suppliers deliveries were free.
4 August 2026
Reply from AYP Healthcare
Thank you for your review! We’re really pleased you were happy with both the service and your products. We appreciate your feedback regarding the delivery charge and hope to welcome you back again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.