Away Resorts Reviews 

If I could give 0 stars I would - we booked our holiday while at Tattershall lakes November last year 2024 for October 2025 - we have had to change our plans due to the fact we are due to have a new baby round the time of the holiday I have just spoken to them and they can’t not move the holiday to march 2026 and it’s next year - so my only other option was to cancel
The holiday and lose the deposit - £80 . I will not be staying with this company ever again they are quite happy to take money off you a year in advance but if you want to change the holiday to the following year that’s a No no . No real explanation at all as to why . Awful

Stayed in a superior caravan for the weekend with friends. On arrival no hot water no heating no shower. Hot tub grubby. No towels. Shower pole came off in my hand.
Maintenance had to be called out twice. Eventually had hot water and heating. Staff abrupt on the phone.
Expensive drinks at the bar.
Tattershall Lakes very over rated- won't be coming back

I booked this stay for myself and my family to celebrate my partners birthday. I paid extra to have a cottage with a hot tub that we could enjoy in the evenings once our children were in bed. On arrival the hot tub wasn’t very warm so I asked for maintenance to come over to which he said he would come back in the morning to check the temp. We were then told the temperature was set at 37 which is tepid for a hot tub! The whole idea of a hot tub is for it to be hot, especially this time of year. As a result of this the hot tub has barely been used which is a complete waste of money and was the only reason I picked this cottage. As well as this, the decking was filthy on arrival, mud and moss everywhere which gets trod in through the cottage. It could have also done with a jet wash to prevent it being a slipping hazard! Finally, the dishwasher doesn’t work. Again I have paid a lot of money for this stay!

Very poor customer service. Very high rates for what you pay.
Spoke to one person freely, then had to call back and new person wouldn't speak to me due to customer protection. I pointed this out and she just said she obviously dont know what's she was doing!!!
Rip off!! Not worth the money.
WHITEBAY

Amazing 7 nights away with the family, made full use of the hot tub and park facilities. Friendly staff particularly the staff who were regularly checking our hot tub.

Tattershall lakes, if you own anything make sure you lock it down, because it will not be safe. Tattershall lakes is okay for a weekend, but that’s about all, they don’t tell owners how much it all costs, as a owner it costs you an arm and leg, you’re static has value while it’s on site, but try and sell it and you will find it has no value. And will Tattershall buy it back yes they will if you upgrade, otherwise No .

We’ve stayed at the bay at Filey a few times and like the place as its central to Scarborough, Bridlington etc. I’ve commented before about it needing updating, we booked fri- mon 14th to 17th February and stayed in 67 sun Rise. Had an unpleasant smell on arrival, opened the windows, didn’t complain as we had our 2 young grandchildren and they were so excited to explore the place. The kitchen was very grubby and dropping to bits, carpets throughout were paper thin and dated. Paintwork was very dirty in places. Skirting boards throughout, paint peeling off and scruffy. Beds awful and uncomfortable. Generally needs to have full renovation. Toilets stained bath, flooring shoddy, radiators rusty. We left Sunday afternoon after we hoovered after lunch and the hoover stank vile. I’d had enough, these places should be monitored for standards, supposed to be like home from home. It’s a shame because the site is well kept and staff are nice.

So I booked a 3 night break in an accessible caravan as my partner is a wheelchair user with a life limiting disability, I paid and received confirmation of my booking then received a call the DAY BEFORE I was due to check in and had packed all my luggage saying that my holiday has gone through "Too Cheap" and that I had to pay over the phone another £160 or they would cancel my booking. I was absolutely stunned and I didn't have the £160 they demanded. My poor partner was so looking forward to it and was distraught as all her medication and medical aids were packed in the car. We were left with nowhere to go. I have never been so appalled in my life with a company.

Lovely place to stay caravan has everything you need have booked again already

UPDATE ON THE LAKES AT ROOKLEY: Don't bother to go to This COMPANY FULLSTOP. My Experience was the most Awful experience ive ever had , unless you want to be shouted out but what was supposed to be staff and spend time in the smelliest and filthiest place ive ever experience and believe me ive travelled in my past, the only time this place maybe fitting is at Halloween to be scared , shouted at and literally have rats in the accommodation with you, I didn't have the pleasure of the rats , so i guess i had a lucky escape. I stand by what i said initially, it NEEDS CONDEMNING.
It has put me off ever going to a holiday park ever again and i WONT and even holidaying in the UK , NOT GREAT FOR THE ISLE OF WIGHT TOURIST BOARD. Just make sure you spend your free time or holidays , where you are looked after by Staff and its basically clean and you feel welcomed, the only memories i have are NIGHTMARES not good ones. I had to fight my Bank even though I paid with my Credit Card to get all my money back from this stinking place. P. S. if you write a bad review don't even get a review.

Thank you very much for make our holiday special. We stayed at The Shadow Wood Seaview with hot tub In St Ives and it was amazing time. It is just few minutes walk from bueatiful sandy beach. If you have any issue they will sort it very quickly and service is 24h. Highly recommending away resorts. We will definitely come back again.

We had a exclusive lakeside lodge with hot tub, cost £562 for 2 nights for 4 adults 17th-19th January. Lodge was nice, price was good for what the experience should have been.

Firstly we arrived and all unpacked around 17:00 on Friday, the freezer/fridge not on. Thinking nothing of it we carried on, disappointed we couldn't put our food in but knowing we'd get it sorted we continued and we'd be eating the food that night we just planned to cook it, but the oven wasn't working either, gas yes electricity no.

As this was happening 2 of our group went to get in the hot tub only to realise that wasn't working either, we rang reception who insisted somebody would be out urgent, approximately 60-90 mins later somebody arrived, by this point we'd attempted to get in the hot tub but as it wasn't working it was cool water and freezing cold temperatures outside, so not possible.

Having spoke to the man that came out we had the conclusion the hot tub was tripping all the electrics off and so we couldn't have the hot tub on. Assured it would be rectified first thing Saturday morning as the team wasn't on (Friday night).

09:00 came Saturday morning and we'd heard nothing, I again rang reception to be told they couldn't see anything but would raise it as an urgent, approximately 90 mins later and 2 lads turned up (the hot tub team) they drained it down put chemicals etc in and made the assessment water had gotten into the control panel causing the whole lodges electrics to trip out. Assured it was rectified the lads left, another hour passes and the tub wasn't getting hot, sticking at around 30, again we tried to get in and it wasn't fixed, not getting hot, no jets working or light inside the tub.

Again I phoned for somebody to come out, the same lads came out drained it and filled back up with hot water just saying it was the issue but left and nothing else said. Again when we went to get in the tub it had dropped to 27°. I phoned again, the same 2 lads came out, told us the heating element needed to be changed, control panel sealed and jets changed as they were broke.

Eventually around 17:00 on Saturday it was fixed all we had to wait for was the hot water to fill it up in order to get to temp quicker and we could use it. Around 18:00 this was done and we was able to use the hot tub as intended. By this point we were all fed up having booked for a great experience relaxing weekend away and unfortunately not being able to enjoy the main attraction which was the hot tub, that being so we were also waiting in all day for the lads to be back and forth to fix it so didn't end up leaving the lodge.

I was given an email address by the receptionist (who was very sorry and fantastic help) I sent an email on the 20th of January to which I've still had no response on the 31st of January.

I will add I've been to Tattershall twice previously and not had the issues however this was a disaster from the start for us, we were celebrating 3 out of 4 guests 40th birthdays and unfortunately has left a sour feeling and memories from it.

Booked a long weekend stay (17th - 20th Jan 2025) via the Sun holidays website using the codes collected.

It had cost us £130 for a 3-night stay for 3 Adults and 2 Children.

We stayed at Tattershall Lakes in Lincolnshire, we had a 3 bedroom, 2 toilet caravan with central heating and radiators.

We were given Entertainment Passes for the duration of our stay for free and had access to the Pool and all other amenities.

Included with our stay, the gas/electric was free/in with the cost of our stay (£130) - You can barely get a hotel room for 1 night for that price, let alone 3 nights for 5 people!

The caravan was huge and immaculate, very well looked after and maintained.

We had an INCREDIBLE stay and we can't wait to go again in the near future.. We love to travel but we love travelling on a budget the most.. You'll be hard pressed to find another bargain like this anywhere else in the UK, we would 100% recommend a stay here.

The place is very well equipped for most people, lots of things going on so you'll never be bored.

A family member loved it so much she's thinking about buying a caravan there so she can stay anytime.

Very friendly helpful reception staff upon our arrival. Raised maintenace issue repairs and they were quick to respond. Easy to get around the site. Local shops were within a 10 minute drive from site

Mmmmm. We stayed in an exclusive up to 10 berth lodge. I am so glad there were only 7 adults and two toddlers in travel cots because the sofa beds were unusable. I lifted the cushions and quickly put them back. There was rubbish under them!
When staying with toddlers, we also had our dog with us I always bring my own hoover. So glad I do as I filled it on my first clean with it.
The guttering around the cabin was broken in some areas and dripping. The worst spots were right in front of the front door. A bucket with a mop was conveniently placed there but filled quickly. The weather was at minus temperature during our stay so the deck area around our cabin was like a skating rink.
When I mentioned the problem a very small mat was provided to place in front of the door that quickly froze too.
The decking used around the cabins is very poorly designed as there are no gaps for water to drain through, it just pools, making it very dangerous and slippery especially when frozen.
Good stuff:
The cabin was very warm, we had WiFi. Beds were comfortable and lots of storage space. Cooker worked, fridge and freezer adequate. There was a dishwasher and a washing machine.
The hot tub was lovely and looked after every day by maintenance, it’s a pity same isn’t said for the lodge as it did need some outside maintenance.
The facilities around the site are nice : the pool was lovely and used every day by us. Toddlers pool nice and warm and the sauna lovely touch.
The soft play area is lovely too but was cold during our stay, had to keep moving.
Restaurant Open odd days during our stay. We had a lovely meal at the pub (fighting cks) down the road.
The pub does good coffee and the staff were lovely there. The shop is very expensive so bring your own basics with you.
The walks are wonderful too, our dog had a great stay.
A suggestion:
Towel Hire!!!
Why can’t one fee be charged for towel hire for the duration of your stay allowing a towel drop after each use and fresh dry changes each time like hotels do.???

We stayed here for Christmas 2024
23rd to 28th, Upon arriving we checked in with the guest service, we was greeted by lovely staff that was very helpful, we got on site for 12:30 and was handed our keys straight away which was a bonus as you normally Can’t get into our accommodation until 2:30

We stopped in one of the rockstar lodges once we got into the accommodation it was all clean and tidy, our son loved his bedroom as it was Equipped with three single beds and two TVs which he thought was amazing

Site staff was extremely helpful, polite and friendly

The only downfall to the rockstar was the mattress. It was very uncomfortable.

Plenty of towels provided

Hot tub was brilliant was filled up and ready to go upon our arrival

Onsite shop was very expensive but we found a co-op 4min drive from the entrance

Food was lovely on site

We saw Santa on Christmas Eve which was very magical he cost £25 per child

If you have never been I would download there app in advance as there is a list of all activities available to pay for in advance

We would definitely recommend this place as a lovely break away, would love to visit in the summer x

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**Away Resort Review: Not Quite the Escape We Expected**

Our stay at Away Resort came with more challenges than anticipated. The main concerns we faced included:

1. **Lack of Reception After Hours**: Once the working hours were over, there was no reception staff available to assist with any queries or issues that arose.

2. **No Emergency Contact**: In case of emergencies such as power outages or lack of hot water, there was no one to contact for immediate help. This lack of support was quite alarming.

3. **Poor Network Connectivity**: The network connectivity was almost non-existent, which meant no light, no Wi-Fi. This significantly affected our ability to communicate and stay connected.

Overall, these issues turned our supposedly relaxing getaway into a rather stressful experience. Improvements in these areas would greatly enhance the comfort and convenience of future guests.

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I hope this captures your experience effectively. Let me know if there's anything you'd like to add or modify!

We’ve stayed here on several occasions now and it’s a great, affordable break for the whole family!

We’ve been in all seasons, and there’s always something to do.

Only advice would be to ensure you bring things like tea towels, washing up liquid, etc. as they’re not provided!

WARNING!! St Ives Bay Holiday Park....definitely not a holiday. This park was acquired by Away Resorts in 2021, since when standards have plummeted. Filthy accommodation, site very scruffy and the beautiful decking area at the Sands Bistro/Bar/Pool end of the park replaced with block paving, litter and cigarette butt strewn, left the site after realising how badly this previously family owned site had gone downhill and received a full refund. I can only think of one word to describe the whole experience....Filthy! Away Resorts are still using outdated photographs on their website, what you get when you arrive is not necessarily what you think you paid for when you booked. AVOID. Just booking our next summer holiday in Cornwall, as indeed others will be, time for this review as I don't like to leave negative reviews, I would really like to avoid anyone experiencing the same shock as we did.

Booked a weekend away at Mersea Island. We wasn't expecting half of what we got when we arrived.
I firstly booked a basic caravan, then noticed we had been upgraded to a luxury caravan.
Heating was already on when we arrived which was a plus point, accommodation was lovely and clean, washing up accessories provided.. my 18 year old dog loved his welcome box.
I didn't know that the onsite facilities wouldn't be open, so I googled well in advance what was in the area. There is a lovely pub nearby called the Dog & Pheasant, good food and at an affordable price.
We only meant to use the caravan as a base, but for the price paid, away resorts have gone above and beyond.
I myself have worked in tourism for 20 years and I will say, if you have an issue with your accommodation report it straight away. If not much is open, have a look online at what's in the area. It's only you that can make your holiday, so make the best of it!