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Averys Wine Merchants Reviews 13,803

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TrustScore 4.5 out of 5

4.7

Wine Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide personalized advice and make ordering a simple and quick experience. People appreciate the wide selection of wines available, often at reasonable prices, and the prompt, efficient delivery service that ensures products arrive in perfect condition. Many consumers have been loyal customers for years, valuing the consistent quality and positive interactions. However, some customers also noted issues with the delivery service, specifically mentioning instances where packages were left in visible or inappropriate locations without a doorbell ring or knock. A few reviewers experienced problems with online ordering or delays with their deliveries, and some were dissatisfied with the automatic renewal of a delivery subscription fee.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the prompt and efficient... See more

Product

Reviewers highlight positive aspects of the product, particularly the quality and selection of wines.... See more

Service

Consumers find service to be positive, with many praising the excellent, efficient, and prompt service, often... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and knowledge. Many... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined the Bordeaux collection subscription and received my first case. At present I have mixed feelings. I've tried each of the selection and am not entirely convinced these wines are not quite as... See more

Rated 5 out of 5 stars

Avery's may not have the weird and wonderful experimental type wines you sometimes see. But they do tend to have good, and good value, 'classic' wines. A good red for barbecue season, an all-purpos... See more

Rated 5 out of 5 stars

I genuinely love dealing with Averys, I’ve been purchasing wines from them regularly for over a year. They have wines and mixed cases for every occasion, whether it to send a friend a gift, wine for c... See more

Rated 5 out of 5 stars

Ordering on-line was a very simple and quick experience. A specified date for delivery at no extra cost was a bonus and that worked well too. Several of the wines I've enjoyed before and there are o... See more

Company details

  1. Wine Store

Written by the company

Averys began in 1793 and over the years, the family has built its reputation as one of the UK’s most pioneering wine merchants. Today, it is 5th generation Mimi Avery introducing a new generation of wine lovers to Averys. At the heart of what we do - and have done for over 220 years - is share our passion for wine. We love discovering wines with a story to tell – whether for everyday drinking or fine wines for the cellar.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 2 out of 5 stars

Difficulty using gift cards

Difficulty using gift cards
Resolved with a visit to the shop

31 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

Hi Stephen, We’re sorry you had some difficulty using your gift cards initially, but we’re pleased our shop was able to resolve this. Your feedback is appreciated and helps us continue to improve. Hope you enjoy the wines. Thanks, Mani

Rated 3 out of 5 stars

Easy to deal with

Easy to deal with

28 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

Hi Dean, thanks for your review and I'm pleased you found us easy to deal with! We noticed you did rate us 3 stars so if there's anything you feel we can improve on at all, please let us know as we are always aiming to provide a 5 star service. Thanks, Vicki

Rated 5 out of 5 stars

I joined the Bordeaux collection…

I joined the Bordeaux collection subscription and received my first case. At present I have mixed feelings. I've tried each of the selection and am not entirely convinced these wines are not quite as good as billed given their apparent 'pedigree' and the write ups each has been given.
Of course sometimes it's due to one's palate and expectation so I'm keeping an open mind and shall review again as I try each on a second occasion.

26 March 2026

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