Laithwaites Reviews 112,540

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the wines and the wide selection available. Many highlight the exceptional service provided by the staff, particularly their wine advisors, who are described as knowledgeable, helpful, professional, and friendly, offering personalized recommendations and guidance. The delivery service is also frequently commended for its speed and efficiency, with many appreciating the option for next-day delivery and the ability to track parcels. However, some customers experienced issues with the delivery service, specifically mentioning problems with couriers like Yodel, including missed deliveries, incorrect drop-offs, and difficulties with collection arrangements. A few people also reported dissatisfaction with specific wines, finding them unpleasant, acidic, or not matching the description, despite generally positive experiences with the company's wine quality.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and prompt delivery,... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the excellent range and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, extensive... See more

Service

Clients share positive opinions on service. Many customers consistently praise the excellent and personalized... See more

Quality

People report positive experiences with quality. Customers consistently praise the delicious and high-quality... See more

Based on these reviews

Rated 5 out of 5 stars

I've been a Laithwaites customer for over 20 years. I've regularly bought multiple cases of different wines including the Hugh Johnson fine wine selections. I've never had reason to complain about the... See more

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Rated 5 out of 5 stars

I have been liaising with Katie Morrisey for a few years now as my personal Wine Consultant. I have found her to be very knowledgeable and honest about wines we have looked to buy. She is very prof... See more

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Rated 5 out of 5 stars

I have Daniel Earl as my wine guide & he is so professional.Keeps me updated on the wines I like especially when one of my favourites comes on offer. Love his newsletters full of great information... See more

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Rated 5 out of 5 stars

I have been dealing with Laithwaites for years and with Richard Goodwin as wine adviser for a lot of that time. He has provided help and very good advice and expertise on many occasions and pushed me... See more

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Rated 5 out of 5 stars

Delicious wines, offering a fantastic selection of varieties of grapes and blends. I am a red wine lover Opi Malbec and Chante - clair amongst my many favourites. I signed up for the annual subscrip... See more

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Rated 5 out of 5 stars

Have bought from Laithwaites for many years and have yet to be disappointed in either the wines or the knowledge and expertise of the advisors. I never feel pushed into buying more than I have wanted... See more

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Rated 5 out of 5 stars

We have purchased wine from Laithwaites for a number of years. We have always been extremely happy with the wines, the fast delivery and the prices. The personal adviser we had changed to a different... See more

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Rated 5 out of 5 stars

"Michael Riley" he makes the ordering easy with so many wines to choose from He's never in a hurry and knows what I prefer. I've been with Laithwaites approximately 15years and won't be going anywher... See more

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Rated 5 out of 5 stars

I have always enjoyed a good wine but my knowledge is minimal. For some years now though I have been using Laithwaites and have never looked back. The company offer a broad selection, deliveries are e... See more

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Rated 5 out of 5 stars

Michael Riley has always provided us with an excellent service. He takes the time to understand our tastes and makes sensible recommendation's. We wouldn’t be without his trusted advice.

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Rated 5 out of 5 stars

Mike Riley is my personal wine expert and he has introduced me to some great tasting wines. Although I regularly receive the magazine I prefer to talk to Mike, his knowledge about wine is brilliant.

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Rated 5 out of 5 stars

I have been with Laithwaites for a number of years and I have never received a bad bottle. I am looked after by Don Andrew who is very knowledgeable and gives me a call when there are good deals on t... See more

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Rated 5 out of 5 stars

Ordered my favourite sauvignon back in January, but delayed the delivery until this week. I love Hole in the Cloud and am getting a taste for First Sun which was on offer. Really like this wine, Joh... See more

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Rated 5 out of 5 stars

I have been buying wine from Laithwaites for many years now. I've found some delicious wines and some great bargains. Their advisors are helpful and will help you find something to suit your palate an... See more

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Rated 1 out of 5 stars

YODEL are a Disgrace. Their Drivers just Ring the Doorbell and Scarper within seconds. I have poor Mobility and so struggle bottle-by-bottle to get the wine inside. They then Lie about where they've l... See more

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Rated 5 out of 5 stars

Mike Riley is the most personable salesman in town and can always be relied upon to give snippets of extra information about the selections I make! Keep up the good work Mike.

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Rated 5 out of 5 stars

As always, the service provided by Mr Dax Cain is superb. He is helpful consistently and discusses wine offers available. A great ambassador for Laithwaites Wine.

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Rated 1 out of 5 stars

It is sly and underhand that you advertise a wine at a cheap price and then , once you've sucked us in you tell us ' Sorry that wine is sold out '...but suprise suprise if you pay the full price for i... See more

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Rated 1 out of 5 stars

I sent my daughter and son-in-aw a quite expensive bottle of prosecco for their 30th wedding anniversary, but I saw them at the weekend and apparently the wine was awful - sickly sweet. This didn't... See more

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Rated 5 out of 5 stars

Smart delivery on time and left in alternative location. Wine and macaroons were really enjoyed by all. No doubt we will order this product again.

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Rated 5 out of 5 stars

Wine guide Jason is always very helpful - super service, and a chance to try some great wines as well as old favourites. Definitely recommended!

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Rated 5 out of 5 stars

my Wine rep Pedro Gamma makes the difference easy to get along with and with being Portuguese knows the wines we like especially from Portugal

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Rated 5 out of 5 stars

Always a pleasure to deal with Malcolm Pocock of Laithwaites. Very friendly and knowledgeable and have dealt with Malcolm for many years and hope to continue.

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Rated 5 out of 5 stars

Excellent service, Matt (wine consultant) couldn’t have been more helpful giving advice and arranging my order.👍 Delivered on time and on selected day. Well done, consistently delicious wine.

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Rated 5 out of 5 stars

Don Andrew has been my Advisor for many years. He has widened my horizons and I regard him as a friend. Retired and buying less wine at 85 but Don is still who I go to stock my wine cupboard.

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Rated 5 out of 5 stars

As ever, mailed brochures and website really informative, ordering is easy and delivery efficient. Review help with selecting new wines and range and quality are great.

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Rated 2 out of 5 stars

The 2 boxes arrived with 6 bottles of wine missing. Our wine guide is sorting replacements for us

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Rated 5 out of 5 stars

I’ve used Joe Squire for many years now and he’s so helpful and prompt with orders plus he has a superb knowledge of wine

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Rated 5 out of 5 stars

Great service with a wonderful selection at affordable prices. Great advice from my wine adviser John Lewis.

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Rated 5 out of 5 stars

Great short notice order response from my wine advisor Amit. With holiday departure imminent the next day delivery was a real help.

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Rated 1 out of 5 stars

Delivery performance. Said delivery was made to our property. Incorrect Went to a neighbour 30 yards away, End Cottage and left on door step. Even though clearly stated on dispatch label Woodbine Cot... See more

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Rated 5 out of 5 stars

Always a smooth process for ordering and delivery. You can track the parcel too on the day of delivery. Lovely wines.

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Rated 5 out of 5 stars

Superb smooth red from Chile, as described by Laithwaites. Very competive price.

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Rated 5 out of 5 stars

Deliveries arrive promptly. Your executive Tom Agar is very personable and helpful. And you can’t fault the wine.

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Rated 2 out of 5 stars

Placed the order for some lovely wines and an applied a voucher for a birthday gift. Unknown to me a delivery charge was added which has left a bad taste in my mouth!!

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Rated 5 out of 5 stars

I uually send my relations wine for birthday's, Christmas etc and Laithwaites never let me down - great selections, prices and prompt deliveries.

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Rated 5 out of 5 stars

I like the wines i get. They seem to know my palet. Even if there is problems getting the couriers they are always available to help.

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Rated 5 out of 5 stars

Great wines. Good efficient service and advice. I also like the flexibility involved if one has to delay delivery.

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Rated 5 out of 5 stars

Matthew from Laithwaites is extremely helpful and knowledgeable about the range of wines available.

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Rated 1 out of 5 stars

We have so far tried 4 out of the 6 bottles we ordered. I say literally tried in the truest of terms regarding the white wines.One was the Split Rock Sauvignon Blanc from New Zealand and the Gooseberr... See more

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Rated 5 out of 5 stars

Very polite and helpful service Wine delivered on time Always quality wine

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Rated 5 out of 5 stars

Excellent service, wine arrived on time. Good drinking wine at reasonable prices.

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Rated 5 out of 5 stars

Never had a bad wine. Very good customer service. Thoroughly recommend.

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Rated 5 out of 5 stars

it worked!! delivery was fine my experience was all good

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Rated 5 out of 5 stars

Excellent as always, great wines delivered on day I chose

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Rated 5 out of 5 stars

Excellent service , Very easy site to use and the Wines are exceptional

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Rated 5 out of 5 stars

Excellent wines Never disappointed always enjoying new tastes from various Countries and value the expert advise recieved from my wine advisor at Laithwaites she is so helpful.

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Rated 3 out of 5 stars

I've had this wine before and ordered a couple of bottles to keep for summer time to have with special friends. The wine is his really superb but the delivery was again delayed hence the reason for lo... See more

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Rated 5 out of 5 stars

Easy/straightforward to order. Excellent range of wines. Prompt delivery.

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Rated 1 out of 5 stars

In my opinion bad customer service, I object to being treated as if I don't know what I'm talking about. There was an issue with a specific bottle of wine that both my friend and I purchased for... See more

Company replied


Company details

  1. Wine Store
  2. Wine Club

Written by the company

At Laithwaites, wine isn’t just what we do – it’s who we are. For over 50 years, we’ve been a family-run wine merchant, partnering with like-minded, family-owned wineries across the globe. We’re winemakers ourselves too, with our own cellars in Australia, France and the UK – where we craft award-winning English Sparkling Wine. Every year, we taste over 40,000 wines and pick just the top 800 or so to share with our customers. We were early champions of now-iconic styles like Marlborough Sauvignon and rich southern Italian reds, always on the lookout for what’s next. Add to that our legendary service, no-quibble guarantee, and 300,000 happy customers – and you’ve every reason to give Laithwaites a try.

100% guarantee

If you aren't happy with a bottle, don't pay for it

We confidently guarantee every bottle we sell: if a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine. We understand it can be tricky to order wine just by a description; which is why we have our 100% guarantee. If you aren't happy with a bottle don't pay for it, just contact us to let us know.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

113K reviews

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Rated 5 out of 5 stars

Ease of Ordering

As usual the delivery was on time and easy.The wine was very nice .Ordering was simple and the lady at Laithwaites was very helpful
Altogether a good experiance---Though tasting it was the best!

12 March 2026
Rated 5 out of 5 stars

My experience with Laithwaites over…

My experience with Laithwaites over many years has always been good but it has been even improved since Don Andrew has been my wine advisor.Not only has Don's expertise been most helpful he has now become a true friend.

20 March 2026
Rated 4 out of 5 stars

Quick delivery and price

Quick delivery and price
As we took a risk of a case of clearance bottles some of the contents were low alcohol but even at that the taste was great

20 March 2026
Rated 5 out of 5 stars

I love Laithwaites wine club

I regularly buy wine from Laithwaites and always enjoy my purchases. My advisor is John Irwin who has got to know my favourites and also gives me good advice when trying something new. I’d really recommend wine lovers to ring and try it for themselves.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

My recent order

Emma as always very helpful and full of knowledge. Wine arrived with me first thing on the Monday morning after ordering on the Friday. Nice to have Pigasou back in the cellar, first bottle delicious!

16 March 2026
Rated 5 out of 5 stars

Contacted by Hugh Spalding and had a…

Contacted by Hugh Spalding and had a very nice and informative chat. Was able to discuss wine selections and was very helpful in arranging the desired options. Looking forward to my next case. Thanks Hugh (sort of nice to have a wine guide)!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality of wine is important

My CHOISE of five different wines were of wines I have had before, they were enjoyed bye all . We all have different tastes having said that all bottles were empty by the end of the evening. I was asked for the varieties of wines we had , I will be purchasing these again.

19 March 2026

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