The Wine Society Reviews 

6,552
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,589 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive and carefully curated selection of quality wines available at very competitive and fair prices. People also highlight the exceptionally fast and reliable delivery service, noting that orders consistently arrive promptly in secure packaging. Consumers truly appreciate the helpful customer support team and the overall absolute ease of ordering through the platform. However, some people mentioned occasional issues with external shipping providers, such as delayed packages or missed delivery dates. A few reviewers also noted receiving damaged boxes during transit or experiencing poor communication regarding delivery updates.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the prompt, reliable, and free... See more

Product

Users describe positive interactions with product, consistently praising the amazing selection of wine at... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and fair pricing across... See more

Value for money

Reviewers highlight positive aspects of value for money, expressing deep satisfaction with the competitive... See more

Service

Customers had positive experiences with service, frequently highlighting the reliable, prompt, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of wines at what feels like a fair price coupled with a very informative and down to earth presentation. The added bonuses are free shipping, whatever the number of bottles ordered, and... See more

Rated 5 out of 5 stars

Excellent selection. Many wines and regions to choose from. Excellent depth of choice. Prices are very attractive. Next day or scheduled delivery always reliable and free. Well priced temperature cont... See more

Rated 5 out of 5 stars

The Wine Society is excellent. I have bought both en-primeur and standard duty paid wines. Website is great, communications timely, relevant and clear. Also delivery is simple and easy to book, to sui... See more

Rated 5 out of 5 stars

Great selection of wines, reasonably priced and exceptional service. Always a delight to deal with - never had a delayed delivery. Been a member for 20 years and never disappointed. Had to send back... See more

Company replied


Company details

  1. Wine Club
  2. also in
  3. Wine Cellar
  4. Wine Store

Written by the company

Founded in 1874, The Wine Society is the world’s oldest member-owned community of wine lovers. We put our members before profit to ensure fairer bottle prices for both the people that enjoy them, and for those who make them. Because we don’t need to keep external shareholders happy, we’re able to put profits back into lower prices and services, so our members get exceptional quality in every bottle they buy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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4.8

All reviews

(6,552)

2,626 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No delivery

I arranged delivery on Wednesday as I was at home all day. My delivery did not arrive, so I rearranged for today and received notification that it was due between 11.58-12.58. It still has not arrived (16:00 hours). I realise that this is the courier and not the wine society, but you need to know that they have let you down. I have contacted the courier but have not had a helpful response.

9 October 2026
Rated 5 out of 5 stars

The best £40 you’ll ever spend on wine!

When they said “the best £40 you’ll ever spend on wine is membership of the Wine Society”, they were 100% right.

The sheer breadth of choice & quality of wine from every imaginable wine producing region of the world, coupled with first class advice and customer service makes the Wine Society my go-to wine merchant.

8 October 2026
Rated 5 out of 5 stars

Wines for every occasion and taste

I use the Wine Society to buy most of my wines. They always have good offers including focuses on particular regions or types of wine. Their mixed cases are excellent for trying a range and then selecting what you like best. I also buy wine en primeur through the society and store it in their cellars until it is ready to drink. There are no charges for delivery and prices are always at a very competitive rate. Every wine is reviewed by one of their experts so you can select to meet your own tastes. I would recommend the Wine Society to anyone who wants good quality wines at competitive prices.

7 October 2026
Rated 1 out of 5 stars

Unacceptable delivery by carrier

I have no issue with the wine ordered but the delivery by The Wine Society’s carrier was appalling.
Six boxes of wine, including a bottle of Champagne, were delivered whilst I was out and left outside of the front door in full view of passers by. It was raining heavily and by the time I arrived home all the boxes were saturated and had disintegrated with several bottles rolling around on the ground soaking wet. The boxes could easily have been left under the carport in the dry and out of view. The wines were presents for people but without the boxes I am now faced with a problem as to how they can be packaged and delivered safely.
I did inform the Wine Society by telephone about this issue but apart from an apology received nothing else in compensation for this quite unacceptable delivery.
I am an extremely unhappy customer!

8 October 2026
Rated 3 out of 5 stars

I normally have a good experience.

I normally have a good experience when ordering from the Wine Society but this wasn’t one of them. I had ordered wine for a family get together and it was due to be delivered on the Saturday. The carrier was DPD.
I received notification it was loaded on the delivery vehicle and then told I wouldn’t receive it until Monday. It resulted in me having a Tesco wine shop

3 October 2026
Rated 3 out of 5 stars

The Wine Society is a wonderful concept…

The Wine Society is a wonderful concept and the choice of wines is impressive.
The experience is somewhat let down by the delivery service.
On many occaisons I have ordered wine for an occasion or party and it has not arrived on time and I have to drive to a local branch of Majestic Wines to buy wine and obviously find this pretty frustrating.

8 October 2026
Rated 5 out of 5 stars

Excellent value

The Wine Society has been a go to since I was given a membership as a birthday gift 10 years ago. Although it has an excellent range of fine wines and en primeur offers, it is the lower to mid-priced wines that offer exceptional value. The Society range is made by bona fide producers and always good, while the Society hunts out really good wines from all over and there's always something interesting in the £8-£12 range. There is also the Exhibition range which also features top producers at great prices. Even with inflation hitting wine across the board WS is still great value.

8 October 2026
Rated 3 out of 5 stars

Great wines but poor delivery

Great selection of wines and fair prices. Been a member of the Society for many years and always been very happy with their service until recently. Very disappointed with the current delivery service, it may be free but is extremely unreliable.

7 October 2026
Rated 5 out of 5 stars

Mike

Mike, the Wine Society driver for Scotland, was very helpful and obliging. He makes a very good representative for the Wine Society, as of course does the incomparable Scott, who I hear is not well. I wish Scott a speedy recovery from his shoulder pain.

7 October 2026

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