We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... See more
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Review summary
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I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out.... See more
Company replied
The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much inf... See more
Company replied
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patienc... See more
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Company details
About Automated Environmental Systems
Written by the company
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Contact info
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, United Kingdom
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Automated Environmental Systems
Hi Dean, always happy to help, thank you for your feedback and also for the recommendation :)
Kind Regards,
The team at AES
very helpful Company great products and…
very helpful Company great products and quick delivery
4 April 2025
Reply from Automated Environmental Systems
Hi Julie, always happy to help, thank you for your feedback and also for the five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi John, thank you for your feedback and also for the five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Dave, thank you for your continued custom and also for the five star review :)
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Ian, thank you for your feedback and also for the five star review :)
Kind Regards,
The team at AES
Shell was very helpful when I spoke…
Shell was very helpful when I spoke with her about an issue with my pool robot and getting it fixed. She went out of her way to assist me. I then decided to actually replace the robot as mine was getting out dated.
I didn’t know that AES sold pool equipment, I just assumed they were repairing engineers. But as Shell had been so friendly and helpful, I phoned back the next day to enquire about a new robot.
This was on a Saturday and Simon one of the Directors helped me again and went far beyond what most would do. I was so impressed I drove straight to their premises in Bury St Edmunds from central London and collected my new purchase. I cannot recommend AES highly enough.
Grant Wellbelove
5 April 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Grant, we're always more than happy to help whenever we can. Thank you for taking the time to leave a detailed review of your experience with us, your recommendation is very much appreciated :)
Kind Regards,
Simon and the team at AES
EXCELLENT CUSTOMER SERVICE Remora i12
So I had bought a ASHP Remora i12 from AES, fitted to my pond, been working great, a couple of days ago I started see my Heat Pump switching off, couldn't understand why, so spoke to Simon about this at AES, which I can say who was very informative, and willing to help, also gave me a tour around the product and how to set app up and get the best out of this, please bare in mind this was all done out of office hours, Remora i12 is now working and over the moon with this, in regards to Aftersales, the customer services staff was in peckable, this from the min a called to the last communication on the phone I had with Simon, I would clearly recommend anyone to buy from AES, not just for the products, but for the customer service, aftershaves and even buying the right product, these staff really k ow there stuff
25 March 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Dean, thank you for your great feedback, we're always happy to help whenever we can - we know that issues with equipment don't keep to office hours! Thank you for taking the time to leave a review of your experience with our after sales, it is very much appreciated :)
Kind Regards,
Simon and the team at AES
Great company
Great product quick delivery time and communication with customer service first class very professional, highly recommend.
10 March 2025
Reply from Automated Environmental Systems
Hi David, thank you for your feedback, always happy to help, thanks also for the five star review :)
Kind Regards,
The team at AES
Good up front technical information…
Good up front technical information before buying.
Next day delivery. What more do you need!
20 March 2025
Reply from Automated Environmental Systems
Hi Alan, thanks for taking the time to leave us feedback, always happy to help from initial enquiries to after sales, your review is much appreciated.
Kind Regards,
The team at AES
Excellent service and true experts in…
Excellent service and true experts in their field. I'm a repeat - and loyal - customer.
17 March 2025
Reply from Automated Environmental Systems
Hi Simon, thank you for your continued custom and the very flattering feedback, looking forward to many more years of being of service to you.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Mark, thanks for taking the time to leave us feedback, much appreciated.
Kind Regards,
The team at AES
Initial problems successfully resolved…
Initial problems successfully resolved after intercession by MD. Happy to get the issue resolved at last
27 February 2025
Reply from Automated Environmental Systems
Hi, many apologies again that we did not achieve our usual level of service for you initially. I know Simon contacted you immediately after your first review and he was able to rectify the issue for you. Thank you for taking the time to leave a follow up review it is much appreciated.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Joe, thanks for taking the time to leave us feedback, much appreciated.
Kind Regards,
The team at AES
Great customer service from Simon ward…
Great customer service from Simon ward prompt turn around good advice and problem was resolver and heat pump up and running within 24 hours of the problem
25 February 2025
Reply from Automated Environmental Systems
Hi James, more than happy to help, glad we were able to get your problem resolved and your heat pump up and running again, thanks for the five star review.
Kind Regards,
Simon and the team at AES
Couldnt fault there service in anyway…
Couldnt fault there service in anyway shape or form even out of hours they helped set the right settings for my ashp on my pond
18 February 2025
Reply from Automated Environmental Systems
Hi Nicky, more than happy to help, we know that customers aren't always at home during the day so we try and help out in the evenings and weekends if we can, thanks for the five star review.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Tommy, thanks for taking the time to leave us a five star review, much appreciated.
Kind Regards,
The team at AES
Personal service
Personal service , very efficient , got me out of a hole . Well in quickly and out all in one day
Sewage pump replacement . 😉
Simon is the man to go to , to get stuff done !
10 February 2025
Reply from Automated Environmental Systems
Hi Steve, more than happy to help whenever we can, thanks for the five star review, much appreciated.
Kind Regards,
Simon and the team at AES
Absolutely amazing customer service
Absolutely amazing customer service and aftercare. I wouldn't go anywhere else these guys are the real deal!
18 February 2025
Unprompted review
Reply from Automated Environmental Systems
Hi Matthew, more than happy to help, many thanks for your five star review.
Kind Regards,
The team at AES
Reply from Automated Environmental Systems
Hi Frank, always glad to help, thanks for the five star review.
Kind Regards,
The team at AES
I ordered the wrong pump and there was…
I ordered the wrong pump and there was no quibble it was picked up and changed the next day.
I have used these guys a few times now great product great service will continue to use them
Dave Walker
30 January 2025
Reply from Automated Environmental Systems
Hi Dave, thanks for your continued custom, always more than happy to help, glad we were able to sort out the ordering error for you.
Kind Regards,
The team at AES
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