Automated Environmental Systems Reviews 

Fantastic support before, during and after our purchase. Simon was very helpful recommended what we needed for our current setup, and even after when we were having a few teething issues he was always on hand to assist

The immediate response and the answers to me questions were very quick. Even when i called, i got an immediate solution

Purchased a Remora i15 Inverter heat pump last year (2024), but when I fired it up this year I was getting a flow rate error.

Emailed AES and much to my surprise I had a response immediately! As this was a bank holiday weekend I was pretty impressed.

I spoke to Simon at AES who arranged a video call to investigate the issue. We tried many things including manually triggering the flow switch (which worked). Simon walked through all of the pipework and even did some calculations on my pool pump flow rate.

After an hour or so, the error remained, but Simon suggested sending out a replacement flow switch, even though it appeared to be working ok when triggered manually.

New part arrived which was straight forward to replace and result!!!! It was all working!

I cannot thank Simon at AES enough, not only did he spend an hour on a bank holiday weekend supporting me, but also issued a replacement part free of charge in good time. This is fantastic customer service! Many Thanks!

Always an easy and smooth experience with AES

Professional and friendly service.

Ordered a part, paid for part, part arrived. Not fitted yet as on holiday but the process was super slick

Helpful advice on telephone. Delivery off i9 arrived on time next day as promised,. Cant comment on the heat pumps performance as yet but looks very well made and was packaged very well. Thanks A.E.S.

This is an outstanding company. It is so refreshing to deal with people who are not only extremely efficient but very polite and helpful in every respect. Can't recommend them highly enough.

Absolutely spot on for customer service!
Every time I have reached out for support whether for product selection or support for how to use a product Simon Ward has been incredibly helpful. Always has spot on advice and is patient when executing explanations. He’s been available and always responds no matter if it’s a minor queasy or something more complex.

The pre sales team were great with answering my questions in a timely manner. Delivery was quicker than expected.
Only thing to not give 5 stars is lack of instructions on the different modes and what they do, and no screws were provided to screw in the feet to the floor

Nice unit very quiet, a vast improvement from my previous heat pump. It hasn’t seen winter yet though.

I have been using this company for many years for pool supplies and they are always available on end of the phone for help and advise. Orders always come next day too! So highly recommended for anyone needing fast, dependable pool supplies.

A good experience from initial advice through to delivery. I am a previous customer and have never had a problem.

Great guys, I popped in for some advice and they where happy to sit down with me and make a shopping list :)

They seem to stock everything in one place and can draw up a plan of attack for most projects, really handy if you need pool parts!

Excellent response to difficulties with Remora heat pump. AES sent an engineer the following day. The engineer was very professional and arrived on time,
They examined the unit in detail and checked the internal parameters. Reasons were given for the malfunction and suggestions given, my unit is currently functioning well.

Called up and spoke with the Technical team, they quickly understood my problem and resolved it by sending a replacement part which arrived next day. Really helpful!

Good fast service as usual

Great next day delivery service, definitely use again

Excellent service, arrived the next day, so could not have been better.I have not used it yet as the Electrican is coming next week!