Auto Europe UK Reviews 

This company repeatedly lied and misled . I was forced to get a taxi when my hire car had an engine fault and was towed. I spoke to Auto Europe from the lay-by and was reassured this was covered. I was being charged €180 to get to the capital to collect a replacement car. I submitted my claim on returning home and they have never fulfilled that promise. I caused no damage to the car, I was provided with a faulty vehicle and I followed all the instructions given on the day. The phone calls I have had since with this company have resulted in it being impossible to get any answers or information. But above all, they have been incredibly rude and I would never recommend them to anybody.

I booked a car through Auto Europe for my trip, only to find out the actual rental was handled by a company I’d never heard of (Felirent). The night before pickup, I contacted Felirent to ask about collecting the car early and was told to come the next morning. Due to circumstances beyond my control, I arrived late—and was shocked to learn my reservation had been cancelled.
There was no clear warning in any of the booking documents that lateness would result in cancellation. I had made prior contact, yet this was ignored. The lack of transparency and flexibility was incredibly frustrating.
What made things worse was the complete lack of communication. I messaged Auto Europe multiple times via WhatsApp and email and received no response for days. I was left stranded, stressed, and forced to rent from another company at extra cost.
Although I eventually received a refund, the experience was chaotic and poorly handled. Auto Europe needs to improve its customer service, clarify its policies, and ensure its partners treat customers with basic respect. I won’t be using them again.

Absolutely disgusting customer service very robotic and couldn't care less about the issues we had faced. Our flight was delayed and auto europe state that they track all flights and notify the car dealership. They also state that they are open 24 hours. We were delayed by 45 minutes and by the time we left the airport the car dealership had closed. They stated that autoeurope had not advised them to wait for us. I called autoeurope the next day as they were closed when we attempted the night of arrival. The passed me from pillar to post. I ended up paying taxi fares to my hotel and back to the car dealership to sort the mess out. I have 3 small children and we were left stranded due to auto europes negligence. I honestly think the one liner good reviews are fake. This is a scam of a company who really do not care once they have your money. Was told to complain after dropping the car which i did only to receive a response saying follow a different channel. It's a joke of a company avoid avoid avoid !

Easy to use web site and interface, no concerns and very good rental rates offered.

Excellent Klass Wagon -I was very happy with their service.

Bad customer service over the phone today. Very robotic, angry and did not care. Got the job done at the end after throwing a baby tantrum.

We have used AutoEurope for years, booking car hire regularly 6 or 7 times a year. Customer service was excellent; it was easy to make changes to car hire arrangements and where prices dropped the difference in price arrived in our bank without delay. They never failed us.....though they were not always the cheapest despite their claim to be so. Recently the company has instigated changes which are less customer friendly. Refunds now take several days to appear in your bank account, and the confirmation documents are gibberish.....pages of opening times which are virtually impossible to read......and absence of useful and clear information. What on earth made them think this was progress? Sadly, other car hire agencies are now more attractive and transparent.

the price, ease of use of website, i made a cancellation which was trouble free,have used Auto Europe for some time

Quick and Easy to use, cat booked in no time at all.

One of the worst experiences and scams I’ve incurred. I was conscious of issues with insurance so paid more to go with the full option with Goldcar through auto Europe. I waited for 3 hours at palma mallorca airport in a digital queue then got told my booking had to have another insurance added of an additional €643 or €4300 with excess, then they didn’t take either of my credit cards. My credit card (Mastercard) was declined despite having the money and they don’t take American Express. I had booked the full insurance option through auto car, paying an approximate extra £60 to avoid this whole situation then told it’s not valid and I have to actually pay to take out an additional insurance or pay the full excess in advance. This is really unclear on the booking. There is also no ability for the local company goldcar in this case to amend the booking in any way or cancel it. And no customer service other than a phone number which I can’t call whilst I’m abroad. Awful. Avoid at all costs

Clear instructions, particularly about additional drivers.

I booked a car through Auto Europe. Due to an "administrative fault", their partner Sixt was unable to let me have the car on arrival at Manchester Airport. I subsequently booked a car through Europcar as there was no issue with them.
Auto Europe, even though I didn't get a car, refused to give any refund.
It's also impossible to speak to anyone in customer services so I sent them an email to register my complaint and request for refund but it took them over 6 weeks to respond! The worst company for customer services that I have ever experienced.
My advice, always book directly with the car rental company eg Sixt, Europcar, etc. NEVER use a broker like Auto Europe.

Very easy booking and competitive pricing

Ease of booking and great prices.

I had post rental charges, their customer service team have ignored two separate attempts to find out what they are for.

Very good service. Have used it before and was faultless.

I booked a car via Auto Europe for a 2-week rental in France. Unfortunately we missed our flight and I contacted AutoEurope to let them know we'd be delayed. I was told that if the car wasn't collected within 3 hours of the time slot then I would lose my booking! The only alternative was to book ANOTHER 2-week rental and in effect, paid TWICE. Given the size of the rental parking lot, there was no issue holding onto my vehicle until we arrived, but Auto Europe wiped their hands of this matter. This will be the last time I book through Auto Europe and would also reconsider using agents again if this is what happens. Would be better/safer to go direct.

Great prices, easy booking and changing.

Great! I always use autoeurope.