I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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Review summary
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Reviews shaping this summary
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
Absolutely appalling and scammers. The phone number listed on the web page is not connected. I was told to "Please Wait" for AK to check with logistics yet the Tracker on Australia Post AND on the w... See more
Company replied
I am very disappointed that what l thought was an Australian company is actually based in Hong Kong. It presents itself as providing for Australian children when really it’s just providing cheap stuff... See more
Company replied
1.2
Bad
275 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Ordered the kids phone on the 6th…
Ordered the kids phone on the 6th December said it would arrive in time for Christmas and according to tracking it’s still in China . Don’t think you should call your business Australian when everything comes from overseas. Tomorrow is Christmas Eve so I doubt the phone will arrive by Christmas. Will not order again
23 December 2025
Unprompted review
Reply from Australian Kids
Hello Nicole,
We’re very sorry for the disappointment and frustration this has caused, especially with the expectation that the order would arrive in time for Christmas. We understand how upsetting it is to be relying on a gift for your child and then see that it hasn’t arrived as promised.
We regret that the delivery timeframe was not met and that this has affected your holiday plans. This is not the experience we want any customer to have, and we take your feedback seriously. We’re reviewing how we communicate delivery estimates during peak periods to ensure expectations are clearer and more accurate.
We understand your decision not to order again and are genuinely sorry that we let you down on this occasion.
Kind regards
Don't waste your money
Very disappointed in cheap products and company.
I ordered 3 of the creative science sets... the fan, boat and light. It would be helpful if the instructions were in English instead of Chinese. I thought it was an Australian product and company (Australian Kids), otherwise I would not have ordered for my grandkids for Christmas.
Tried calling the number but it doesn't work.
23 December 2025
Unprompted review
Reply from Australian Kids
Hello Tina,
Thank you for your feedback, and we’re very sorry to hear how disappointed you were with your experience.
We understand how frustrating it must have been to receive products with instructions that weren’t in English, especially when purchasing gifts for your grandkids. Clear, easy-to-follow instructions are important, and we regret that this wasn’t the case for you. Your comments have been shared with our team so we can address this moving forward.
We’re also sorry that you were unable to reach us by phone. That is not acceptable, and we understand how this added to your frustration when you were already unhappy with the order. We’re reviewing our contact options to ensure customers can reach us more reliably.
Your feedback is appreciated and helps us identify where we need to improve.
Kind regards
ZERO is my real rating
ZERO is my real rating. This company has the WORST tracking system. Communication was even worse. The company only responded effectively after I put in a complaint to PayPal. Then the company had the audacity to say my complaint would take up their time - when the issue was created by their lack of communication about non delivery. I am also affronted that they call themselves "Australian Kids" - totally deceptive as they are Hong Kong based and just using our country's good name. What a disgrace.
23 December 2025
Unprompted review
Reply from Australian Kids
Hello Mike,
Thank you for sharing your feedback. We’re very sorry for the frustration this experience caused and understand how upsetting it is to feel unheard, especially when you were already dealing with a delivery issue.
We sincerely apologise for the lack of timely communication and for the stress this caused, particularly having to escalate the matter through PayPal to receive a response. That is not how we want issues to be resolved, and we regret that we didn’t handle this proactively from the start. We’re also sorry for how our response came across — your complaint was valid, and you deserved clear, respectful support.
We truly regret that this situation left you feeling so disappointed and disrespected, and we’re sorry for the inconvenience and frustration you experienced.
Kind regards
Why cant you give zero stars
Why cant you give zero stars. Not aussie, Phone not connectect, wont answer emails. Usless chinese scam company
23 December 2025
Unprompted review
Reply from Australian Kids
Hello Andrew,
We’re very sorry for how frustrated and disappointed you are, and we understand why this experience has led you to feel this way.
Not being able to reach us by phone or receive timely responses to emails is not acceptable, and we sincerely apologise for the lack of communication. That is a clear failure on our part, and it’s something we are actively reviewing and working to improve.
We regret that we didn’t meet your expectations for service or support, and we understand how upsetting it is to feel ignored when you’re trying to resolve an issue. Your feedback has been taken seriously and shared internally, as it highlights areas where we must do better.
We’re sorry for the stress and inconvenience this caused and for the trust we failed to earn.
Kind regards
DONT WASTE YOUR MONEY
WHATEVER YOU DO, DONT BUY FROM THIS SITE!!!!!!!
What crappy “toys” for the price you pay!
The toys don’t even work or the box it came in was broken
I won’t bother with a refund as I feel scammed already so don’t need to be scammed again
15 December 2025
Unprompted review
Reply from Australian Kids
Hello DT,
We’re very sorry to read this and understand why you feel so upset and disappointed. Receiving items that don’t work or arrive damaged is unacceptable, and we genuinely apologise that this was your experience.
We regret that the quality did not meet your expectations, especially given the price paid. That’s not what we want for any customer. We also understand your reluctance to pursue a refund after feeling let down already, and we’re sorry that we failed to earn your trust.
Your feedback has been taken seriously and shared with our team, as issues like this highlight where we need to improve both product quality checks and overall customer experience. We truly regret that this purchase left you feeling scammed and disappointed.
Kind regards
Disappointed
Disappointed. Wished I’d taken my time to read reviews before I made my purchases. Cheap plastic toys definitely not worth the money. Hong Kong based business that advertise as Australian.
15 December 2025
Unprompted review
Reply from Australian Kids
Hello Louise,
We’re very sorry to hear that you’re disappointed with your purchase. We understand how frustrating it is when the products don’t meet your expectations, especially when purchasing gifts.
Your feedback about the quality and value of the items is taken seriously and has been shared with our team. We’re constantly reviewing our product range to ensure it meets customer expectations and appreciate your honesty, as it helps us identify areas for improvement.
We regret that your experience left you feeling let down and appreciate you taking the time to share your thoughts.
Kind regards
I placed my order at the beginning of…
Further to this review below, I contacted Paypal, who I used to pay for the goods. Once they were involved I am happy to say I received an immediate refund. Gloria
I placed my order at the beginning of Dec. Still not arrived. However the only note from the company was a generic email asking how I rated the product!!
No response to date !!!
Is this alla scam?????????
4 December 2025
Unprompted review
Reply from Australian Kids
Hello Gloria,
We’re very sorry for the delay and understand how frustrating this must be, especially after waiting since early December. Receiving a generic email instead of an update on your order is not acceptable, and we sincerely apologise for the lack of communication.
Please contact our support team with your order number so we can urgently investigate the status of your delivery and work toward a resolution. We regret the inconvenience this has caused and appreciate your patience while we address this issue.
Kind regards
Don’t bother u pay this money for…
Don’t bother u pay this money for flimsy item
Does not look like what the picture does and the item we purchased was flimsy asf. Ball kept knocking it down and is really small compared to the pictures won’t purchase from this company again cheap crap, bought this for the kids and they said their normal golf set is more solid than this cardboard crap
22 December 2025
Unprompted review
Reply from Australian Kids
Hello Tahlia,
We’re very sorry to hear that the item did not meet your expectations. It’s frustrating when a product looks different online and doesn’t hold up in use, especially when it was intended as a gift for the kids.
Your feedback about quality and sizing has been shared with our team so we can review our listings and ensure products are represented more accurately. We understand your disappointment and regret that this experience has led you to decide not to purchase from us again.
Kind regards
Really disappointed with the items…
Really disappointed with the items supplied and the condition they arrived in. Damaged, poor quality and not at all what I expected. The items were intended to be given as Christmas presents but it's not possible. $170 spent on items that look like they come from a very cheap supplier.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello AD,
We’re very sorry to hear about your experience and understand your disappointment, especially as the items were intended as Christmas presents. Receiving damaged or poor-quality products is unacceptable, and we sincerely apologise for this.
Your feedback about the quality and condition of the items has been shared with our team to help improve both our products and packing processes. We regret that your expectations were not met and that this purchase caused frustration, particularly during the holiday season.
Kind regards
So disappointing Far smaller than the photos represent
Far smaller than the photos represent, took three weeks, no box or even nice packaging. Looks like I could have bought it at a $2 shop! You are not Australian, so don’t make out you are. I wish I’d read the reviews first. I won’t be shopping with you again!
22 December 2025
Unprompted review
Reply from Australian Kids
Hello Susan,
We’re very sorry to hear about your disappointment with your order. Receiving an item that is smaller than expected, poorly packaged, and delayed is not the experience we want for our customers, and we sincerely apologise.
Your feedback regarding product presentation, delivery time, and quality has been shared with our team to help us improve. We understand your frustration and regret that your experience has led you to decide not to shop with us again.
Kind regards
If I could put -10 I would
If I could put -10 I would. Totally fake, scam site. I wish I'd thought to check reviews (my fault) but was encouraged to by by my husband 😡. I did finally receive the goods, only after plaguing the site with threatening emails. But, the goods arrived in disgustingly flimsy packaging, the boxes were crushed and the quality is very poor. If these are from China, they are adding to an already extremely poor reputation. As people have said...their contact details are totally fake, along with pretty much everything else about this "company".
28 November 2025
Unprompted review
Reply from Australian Kids
Hello Jann,
We’re very sorry for the frustration and disappointment this experience has caused. Receiving items in damaged packaging and of poor quality is completely unacceptable, and we sincerely apologise for how poorly this was handled.
We understand how upsetting it must have been to feel ignored and to have to chase the order multiple times. Your feedback about packaging, product quality, and communication has been shared with our team so we can review and improve our processes.
We regret that your experience left you feeling this way and appreciate you taking the time to share your concerns.
Kind regards
Cheap Asian product
Cheap Asian product. Shame on you for pretending that you’re an Australian company. Shame on me for not checking your reviews before buying. I bought a tummy time water mat. The name on the packaging is “Baby Slapped Pad”. If I could give negative stars I would.
19 December 2025
Unprompted review
Reply from Australian Kids
Hello Kylie,
Thank you for taking the time to share your experience. We’re genuinely sorry for the disappointment and frustration this caused — that’s not the experience we want anyone to have.
Your feedback is taken seriously and will directly influence changes we make moving forward, including clearer product information and stricter quality and branding checks. If you’re open to it, we would like to make this right for you — please contact our support team so we can assist further.
We appreciate you calling this out, even though we regret the circumstances that led to it.
Kind regards
Dont Waste Your Money on this SCAM
Product quality is extremely poor. Product way overpriced. Was charged $24 for a product that I would only be willing to pay $5 if I'd seen the product in a shop.
Not suitable for children as puzzle pieces are too small & pose a danger to children
No customer assistance as its NOT an Aussie company..
Delivery took 6 weeks. No response to my emails from this company.
It's a SCAM business. Avoid avoid avoid.
Would have given lower than a one star rating if that had been an option
17 December 2025
Unprompted review
Reply from Australian Kids
Hello Kerry,
Thank you for sharing your feedback. We’re very sorry to hear how disappointed you are — this is clearly not the experience we want any customer to have.
We take concerns about product quality and child safety extremely seriously. If the item you received does not meet safety expectations or differs from how it was described, that is not acceptable, and we understand why you’d be upset. Your comments about the size of the puzzle pieces have been noted and will be reviewed immediately.
We strongly disagree with being labelled a scam, but we do accept responsibility where we’ve fallen short. If you’re willing, we would like the opportunity to review your order and work toward a resolution — whether that’s a refund or another appropriate outcome. Please reach out to us again with your order details, and we will prioritise your case.
Your feedback is taken seriously and will be used to improve our products, communication, and customer support.
Kind regards
Worst quality product
Worst quality product. Don’t buy anything from them.
19 December 2025
Unprompted review
Reply from Australian Kids
Hello Kunalb,
We’re sorry to hear that you were unhappy with the quality of the product. That’s not the experience we want customers to have, and we take feedback like this seriously.
If you’re open to it, we’d appreciate the chance to understand what went wrong and see if we can resolve the issue for you. Please feel free to contact our support team with your order details so we can assist further.
Thank you for sharing your experience.
Kind regards
don't trust this company
don't trust this company - they don't take delivery seriously and do not respond to emails.
16 December 2025
Unprompted review
Reply from Australian Kids
Hello JL,
We’re sorry to hear about your experience and understand how frustrating delayed delivery and unanswered emails can be. That’s not the level of service we aim to provide, and we take this feedback seriously.
We are reviewing our delivery and customer support processes to prevent this from happening again. If you’re willing, please reach out with your order details so we can look into what happened and assist you directly.
Thank you for bringing this to our attention.
Kind regards
Don’t bother buying from this company
I have had the same experience as so many others. Firstly being tricked into thinking that this is an Australian company and then receiving a battered parcel that is in such bad condition it’s not suitable to give my grandson for Christmas. The parcel was open when I received it. I also ordered 2 items but only one arrived. I have tried calling the number but surprise surprise it’s not working and I have emailed them but just received a generic response. Would not bother with this company again and definitely don’t recommend. Just wasted my money!
Very disappointed
14 December 2025
Unprompted review
Reply from Australian Kids
Hello Gracie,
Thank you for sharing your experience, and we’re truly sorry for how disappointing this has been for you. We completely understand how upsetting it would be to receive a damaged, open parcel — especially when it was intended as a Christmas gift for your grandson.
Receiving only one item when two were ordered is unacceptable, and so is the difficulty you’ve had reaching us. We acknowledge that the lack of clear communication and the generic response you received did not address your situation properly, and for that we apologise.
If you are willing, we would like the opportunity to review your order, arrange a resolution for the missing item, and discuss an appropriate outcome for the condition of the delivery. Please contact us again with your order details, and we will ensure your case is prioritised.
Kind regards
Products took 3 months to arrive & bad quality
Products took 3 months to arrive, and when they did they are very POOR quality and not anywhere near the same as the picture described on their website. It comes straight from China. Spent the whole time thinking i had been scammed, and they when it finally did arrive the items were not as described, not even close! Will check the reviews next time. Glad i only wasted $60.
17 December 2025
Unprompted review
Reply from Australian Kids
Hello Angela,
Thank you for taking the time to leave this review. We’re very sorry for the long delay and for how let down you felt once your order finally arrived. Waiting months for a delivery and then receiving items that don’t match what was shown on our website is understandably frustrating.
We acknowledge that this experience caused you to lose trust and feel worried about being scammed, and we regret that we didn’t meet expectations in both delivery time and product quality.
Your feedback highlights areas we need to improve, particularly around product accuracy, quality control, and clearer communication about shipping timelines. If you’re open to it, we would like the opportunity to review your order and discuss a possible resolution.
Kind regards
DO NOT buy from this company
DO NOT buy from this company. Inflated prices. Poor quality and not Australian. I wish I had checked the reviews before purchasing.
15 December 2025
Unprompted review
Reply from Australian Kids
Hello Wendy,
Thank you for sharing your feedback. We’re sorry to hear how disappointed you are with your experience, particularly regarding pricing, product quality, and your expectations about our business.
Your comments about value for money and quality are taken seriously and are being reviewed with our suppliers. If you’re open to it, we’d appreciate the chance to look into your order and see if there’s a way we can resolve this for you.
Kind regards
Do not trust this company!
This company does not provide any details of what is happening to an order. They just take your money and leave you hanging. Unfortunately, like many I should have read the reviews. Too trusting but now can warn others. I doubt whether anything will arrive for Xmas for grandchildren.
16 December 2025
Unprompted review
Reply from Australian Kids
Hello Tony,
We’re sorry to hear about your experience and understand how disappointing this feels, especially when your order is intended as a gift for your grandchildren. We do not take payments without fulfilling orders, and we apologise if order updates have not been communicated clearly.
Some orders may experience delays due to processing or courier issues, but this does not mean they have been abandoned. Our intention is never to leave customers without information, and we regret that this has been your impression.
Please reach out to our support team directly with your order number so we can provide a clear status update and do our best to resolve this as quickly as possible. We appreciate your patience and the opportunity to address your concerns.
Best regards
Horrific customer service
Horrific customer service, says it’s Australian company but actually in hong Kong. Found same product on eBay for 1/5 the price. Box is poor and product is cheap. Never buy from them!!
15 December 2025
Unprompted review
Reply from Australian Kids
Hello T.W.,
Thank you for your feedback. We’re genuinely sorry to hear how unhappy you are with your experience and understand why you’d feel frustrated and misled.
We also regret that the product quality, packaging, and pricing did not meet your expectations. This feedback is being taken seriously and raised with our suppliers as part of an ongoing review of our products and presentation.
Kind regards
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