I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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Review summary
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The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
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Absolutely appalling and scammers. The phone number listed on the web page is not connected. I was told to "Please Wait" for AK to check with logistics yet the Tracker on Australia Post AND on the w... See more
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I am very disappointed that what l thought was an Australian company is actually based in Hong Kong. It presents itself as providing for Australian children when really it’s just providing cheap stuff... See more
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1.2
Bad
274 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The game looked a lot bigger on add…
The game looked a lot bigger on add very misleading is hand held size ......will never buy again from this company.
30 January 2026
Unprompted review
Reply from Australian Kids
Hello Janelle,
Thank you for sharing your feedback. I’m sorry to hear that the product did not meet your expectations, particularly regarding the size. We understand how frustrating it is when an item appears larger in advertising than it is in reality, and we regret that this felt misleading.
Your comments have been noted and will be used to review how we present product images and descriptions so we can be clearer and more accurate going forward. While we’re disappointed to hear you won’t be purchasing from us again, we appreciate you taking the time to let us know where we fell short.
Thank you again for your honesty.
Kind regards
Poor quality, item not as described
The item received was not as described, very poor quality and size difference to the advert. I contacted the company and they stated I had the right to withdraw but I would have to cover the costs to return the item to an address in China. So the name of the company is very misleading.
29 January 2026
Unprompted review
Reply from Australian Kids
Hello Amy,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the item did not meet the description, quality, or sizing you expected — that’s clearly frustrating and not the experience we aim to provide. I also understand your concerns regarding the return process and the return address, and how that could feel misleading.
Your feedback is important to us, and we take it seriously as we work to improve both our product descriptions and how clearly we communicate our policies. We appreciate you raising this and regret the disappointment it caused.
Kind regards
Do not buy from this company
Do not buy from this company. Unfortunately I read the reviews from other unhappy customers after I’d already ordered.
I have had a terrible experience, where after two months from date of purchase, I’ve just received an email stating my item was delivered, and they sent me a photo of the delivery location, ITS NOT MY DOOR.
So $55, two months wait, and I have no product, and they don’t communicate at all.
20 January 2026
Unprompted review
Reply from Australian Kids
Hey John,
I’m really sorry to hear about this experience. What you described is not acceptable, and I understand how frustrating it is to wait that long only to be told an order was delivered to the wrong location.
We never want a customer to be left without their product or clear communication. This isn’t the level of service we aim to provide, and we take situations like this seriously. Our team is reviewing the delivery confirmation and carrier details so we can determine exactly what went wrong and make it right, whether that means a replacement or a refund.
Thank you for bringing this to our attention. We truly regret the inconvenience and disappointment this has caused.
Kind regards
…bad news Australian Kids
After reading my poor review on trust pilot, Australian Kids sent me an email saying I can get a refund.this was stated on their reply on Trustpilot. I have heard nothing since then. They obviously said this on trust pilot so people think they are giving people refunds for products that don’t work at all. kEEP AWAY from Australian Kids. DO Not purchase anything from them
27 November 2025
Unprompted review
Reply from Australian Kids
Hello Susan,
Thank you for your feedback. We’re sorry to hear that you haven’t received any further response after our reply on Trustpilot. This does not meet our standards for service and transparency.
If a refund was promised to you, we absolutely want to clarify this and follow through. It appears that something went wrong, and we apologize for that. Please contact our customer service again with your order number and a brief reference to the previous communication so we can review and resolve the matter as quickly as possible.
We take your criticism seriously and want to resolve this issue fairly.
Kind regards
100% disappointed with everything
Shockingly overpriced, poor quality, packaging inferior, customer service a lot to answer for, and that's just the beginning. I would NEVER recommend them to anyone. Parcel arrived in a poor state due to the way it had been packed. I asked for return refund ... I won't begin to share my disappointed further
22 December 2025
Unprompted review
Reply from Australian Kids
Hello John,
Thank you for taking the time to share your experience. We are very sorry to read how disappointing you found both the product quality, the packaging, and our customer service. This does not reflect the standard we aim to uphold.
In particular, the condition of the parcel on arrival and the difficulties you experienced regarding your return and refund request are matters we take very seriously. We sincerely apologize for this. Feeling unheard or unsupported is not the experience we want for our customers, and it is clear that something went wrong here.
We would like to review your case once more and work toward a fair resolution. Please contact our customer service directly with your order number and a brief summary of the previous correspondence so we can look into this properly.
Your feedback is valuable to us, even though we deeply regret that your experience was so negative.
Kind regards
Should be called “Chinese kids”
EDIT TO ADD: just pointing out that even though their response to this review says “ We would like to look into your case again and work toward a fair resolution. Please contact our customer service with your order number.” their customer service agent “Sarah” whom I was still in communications with at the time, wouldn’t budge from a 30% refund only.
My husband purchased 2x suction car race tracks.
The suction plugs are such poor quality, they don’t stick to anything! The plastic track is difficult to manipulate and impossible to make a loop like the picture shows. We even laid them in the sun for a good portion of the day to try and soften the plastic up a bit. My husband ended up having to take it outside to set up and SCREW one to timber to try and make it partially fun for the kids.
I contacted “Australian kids” and it took over 2 weeks and a follow up email from me for them to respond. Only offering a 30% refund OR full refund if I ship the items back to CHINA at my expense…
I have been back and forth with their customer service team, and they will not disclose to me where this business is actually located…
Looking further into their website I can’t help but notice ALL of their product images are AI generated?? And any negative reviews are removed from their website, including my own.
14 January 2026
Unprompted review
Reply from Australian Kids
Hello Carlee
Thank you for your detailed feedback. We’re very sorry that the product did not meet your expectations and that so much effort was required to make it usable. We also apologize for the long delay in receiving a response from our customer service team.
We understand your frustration with the refund options offered and your concerns regarding transparency and communication. These points are taken seriously and will be reviewed internally.
We would like to look into your case again and work toward a fair resolution. Please contact our customer service with your order number.
Kind regards
Don't trust this Company
This company shouldn't be allowed to call itself Australian Kids. It's a Chinese company that provides the worst delivery service & has no communication with customers. The package arrived in a flimsy plastic bag so both items were damaged. I would recommend at all costs to avoid this company.
9 January 2026
Unprompted review
Reply from Australian Kids
Hello John,
We’re sorry to hear how disappointed you are with your experience, and we understand how frustrating it is to receive items that arrived damaged.
Damaged goods and inadequate packaging are not acceptable, and we acknowledge that this has fallen well short of the standard we aim to provide. We also recognise that our communication did not meet expectations, which only added to your frustration.
We take feedback like this seriously and would like the opportunity to properly review your order and work toward a fair resolution. If you’re willing, please contact us directly with your order details so a senior team member can reassess the matter.
Thank you for sharing your concerns. While we can’t undo what’s happened, we do want to address it appropriately.
Kind regards
DO NOT PURCHASE Luminous Led Drawing.
I purchased a Luminous Led Drawing Board for my granddaughter BEFORE XMAS, arrived and it’s not working.
I have sent several emails and NO RESPONSE at all!
I have even tried to call the mobile number on the website and number is invalid.
This is such an unprofessional company, that have no customer service.
9 January 2026
Unprompted review
Reply from Australian Kids
Hello Johnny,
We’re very sorry to hear about your experience, especially given this was a gift for your granddaughter and purchased well before Christmas. Receiving a faulty item is frustrating enough, but not getting a response from us afterward is simply not acceptable.
A product that doesn’t work on arrival should be addressed promptly, and we acknowledge that our lack of response and the issue you encountered trying to call us has understandably led you to feel let down. That’s not the level of service we aim to provide, and we apologise for the inconvenience and disappointment this has caused.
We would like to resolve this properly for you. Please contact us again with your order number, and we will ensure this is reviewed as a priority so an appropriate resolution can be arranged.
Thank you for bringing this to our attention.
Kind regards
Faulty and not as advertised …
I purchased the projector light that was so not what it was advertised as, the animals didn’t reach the ceiling, on the wall smudging, it was cheap and plastic. I saw the same one on Temu much cheaper and thought this must be better quality.
When l complained they sent an email saying they reply within 12-24 hrs and it’s been 3 weeks and 3 emails sent with the same standard reply.
Don’t be fooled by the company name
I won’t buy again from this site
11 December 2025
Unprompted review
Reply from Australian Kids
Hello Brophy,
Thank you for sharing your experience. We’re sorry to hear that the projector light did not match what you expected or how it was advertised, and we understand your disappointment with the quality and performance of the product.
We’re also concerned to hear that you’ve been waiting weeks for a proper response and have only received standard replies. That’s not acceptable, and we acknowledge that this has added to your frustration.
If your complaint has not been resolved, then we haven’t handled this as we should have. We do want the opportunity to properly review your case and address the issue.
Please contact our customer support team again with your order number and reference this review so the matter can be escalated and reviewed as a priority. We regret that this experience has led you to feel this way and appreciate you taking the time to provide this feedback.
Kind regards
Do not buy anything from this site
Do not buy anything from this site. They’ll take your money and you’ll never receive your item. It’s posing as an Australian company but it’s run out of china. No response to emails. Do not buy anything from this company.
20 November 2025
Unprompted review
Reply from Australian Kids
Hello Taylor,
Thank you for raising your concerns. We’re very sorry to hear that you feel this way and that you haven’t received your item or a response to your emails — that’s understandably upsetting.
If an order hasn’t arrived and communication has broken down, then we’ve failed to handle this properly. We do want to resolve genuine delivery and refund issues, and we acknowledge that this situation should not have been left unanswered.
Please contact our customer support team again with your order number and reference this review so the matter can be escalated and properly investigated. We would like the opportunity to address this and work toward a resolution.
Kind regards
Kids Phone: undelivered
Ordered a kids phone for my son for Christmas on the 16th & when I’ve checked the tracking it’s been sitting in Melbourne VIC, since the 28th of December now it’s the 3rd of January it’s a little disappointing not getting it in time for Christmas but also thinking it was already in Australia as the company name is Australian Kids. Slowest parcel to arrive.
3 January 2026
Unprompted review
Reply from Australian Kids
Hello Luana,
Thank you for your review. We’re sorry to hear about the delay and understand how disappointing it is that the order didn’t arrive in time for Christmas, especially when it was intended for your son.
We can appreciate how frustrating it is to see tracking sitting in one location for an extended period. Once parcels are with the carrier, delays can unfortunately occur, but we acknowledge that this doesn’t make the wait any easier.
If the delivery is still outstanding or you’d like us to follow this up for you, please contact our customer support team with your order number so we can look into the tracking and assist further. We appreciate your patience and thank you for taking the time to share your feedback.
Kind regards
Cheap low quality product at 3x the…
Cheap low quality product at 3x the price. The website presents itself as an Australian company but it’s out of China. Really disappointed with what I got. Not like the photos for 3x what I could have got from a cheap discount store
14 December 2025
Unprompted review
Reply from Australian Kids
Hello Jason,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the product didn’t meet your expectations and that you feel disappointed by the quality and value.
We aim to be transparent about our products and where they’re made, and it’s clear we’ve missed the mark for you here—especially if the item didn’t match what was shown on our website. That’s not the experience we want anyone to have.
We’d really like the opportunity to make this right. If you’re open to it, please reach out to our support team with your order details so we can look into a refund, return, or another suitable resolution. Your feedback is important to us and helps us improve both our products and how we present them.
Thank you again for being honest about your experience.
Kind regards
Buyer beware bath toys are faulty
Buyer beware bath toys are faulty I have pictures of the light up bath toys were on first use the batteries have leaked acid into kids bath STAY AWAY FROM THEM IF YOU GAVE THRM GET RID
29 December 2025
Unprompted review
Reply from Australian Kids
Hello,
Thank you for bringing this to our attention. We’re very concerned by what you’ve described and take any potential safety issue seriously. This is not the experience we want for any family.
We’d like to investigate this right away and make things right with a refund or replacement, as well as review the photos you mentioned so we can identify what went wrong.
Please contact our customer support team directly with your order number and the images, and we will prioritize your case. Your feedback is important and helps us improve product safety for everyone.
Kind regards
Slow carrier pigeon service.
Been waiting two months for a small parcel that a carrier pigeon would have already delivered. Still no sign of it coming and goodness knows how much longer we are going to have to wait, that's if it ever turns up. Definitely would not recommend.
31 December 2025
Unprompted review
Reply from Australian Kids
Hello Len,
We’re really sorry for the long delay and completely understand your frustration. Waiting that long for a small parcel is not acceptable, and this is not the level of service we aim to provide.
Delivery times can occasionally be affected by carrier issues, but two months is far beyond reasonable. We’d like to look into this immediately, confirm what’s happened with your order, and arrange a resolution—whether that’s a replacement or refund.
Please reach out to our support team with your order number so we can take care of this for you as quickly as possible. Thank you for your patience, and we’re sorry we’ve let you down here.
Kind regards
Ordered 3 items
Ordered 3 items. Delivered only 2. Product ordered for 119 Aud. The products sent doesn't even qualify for 5 dollars. My 5 year old kid told me "mamma this is just junk" This is a big scam. Do not order from these scammers. It is not Australian product. This cheap junk is sent from China. Scamming you with its Australian name. If there was zero star, I would have given zero rating.
16 December 2025
Unprompted review
Reply from Australian Kids
Hello Dina,
We’re truly sorry to read about your experience, and we understand how frustrating and disappointing this must have been. Receiving an incomplete order and products that don’t meet your expectations is not acceptable, and we sincerely apologize for that.
This is not the experience we aim to provide. We take missing items and quality concerns very seriously, and we would like the opportunity to make this right. Please reach out to our customer support team with your order number so we can investigate what went wrong and arrange a resolution, whether that’s a replacement, refund, or another suitable outcome.
Regarding your concerns about product origin, we strive to be transparent with our customers, and we regret that this was not communicated clearly or did not meet your expectations.
Thank you for bringing this to our attention. Your feedback is important and helps us improve.
Kind regards
I wish I had of read the reviews before…
I wish I had of read the reviews before purchasing off this website !
I bought a Dinasaurier car and light up bath toy. Not only did they take weeks to arrive, the tracking was in Chinese!
When they arrived they were cheap rubbish. The bath toy alone was so tiny and cost $20 !! Supposedly reduced from 40 -seriously, if i had seen this in a shop I'd be hard pressed to pay a dollar for it ! The car was very small and flimsy. I could not give these as Christmas gifts as intended, which sent me on a mad Christmas eve scramble.
Ive attempted contact to send them back with no response.
Save your money !
24 December 2025
Unprompted review
Reply from Australian Kids
Hello Kim,
Thank you for sharing your experience, and we’re genuinely sorry to hear how disappointing this purchase was for you—especially given it was intended for Christmas gifts.
We understand how frustrating it must have been to experience long delivery times, unclear tracking information, and then receive items that did not meet your expectations in terms of size, quality, or value. We also recognize how stressful it is when plans fall through at such an important time of year, and we regret that this led to last-minute inconvenience for you.
We’re particularly concerned to hear that you attempted to contact us regarding a return and did not receive a response. That is not the level of service we aim to provide, and we apologize for that breakdown in communication.
Your feedback has been noted and shared with our team, as it highlights areas where we clearly need to improve—both in product representation and customer support. Thank you for taking the time to leave this review, even though the experience was a negative one.
Kind regards
Not an Australian company
With a name like Australian kids I had assumed it was an Australian company. It wasn’t until I received an item that wasn’t good quality and I wanted to get a refund that I was told that I could get a refund but the item had to be shipped back to Hong Kong at my expense. However to save the environment I could keep the item but only get a 30% refund. The item was poor quality and I could have bought it cheaper on Temu but because I thought it was Australian I expected better quality. At least temu allows returns with them paying the postage. To make matters worse, when I checked my bank statement to see if I had received the refund (which to date I haven’t) the original purchase, which shows as Australian dollars on the invoice, must have been I. A foreign currency as the bank took out a foreign exchange charge. I will never but from this company again.
23 December 2025
Unprompted review
Reply from Australian Kids
Hello Michele,
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you were with your purchase and the frustration you felt during the refund process.
We understand that our brand name created certain expectations around quality and service, and we regret that we did not meet those expectations in your case. We’re also sorry that the item you received did not feel worth the price paid and that the return options offered did not feel fair or satisfactory to you.
Your feedback about quality, value, and our refund process is taken seriously and has been shared internally so we can review how we do better. While we can’t change your experience, we do appreciate you being open about it, as it helps us improve transparency and customer trust moving forward.
Kind regards
Where is the product I ordered and have…
Where is the product I ordered and have paid for 22 days ago to send to my disabled son.
Please have this order delivered ASAP .
Not happy
4 December 2025
Unprompted review
Reply from Australian Kids
Hello Jennifer,
We’re very sorry for the delay and understand how upsetting this must be, especially given the circumstances. Waiting 22 days without receiving your order is not acceptable, and we sincerely apologise for the frustration this has caused.
Please contact our support team as soon as possible with your order number so we can urgently investigate the status of your delivery and do everything we can to have it resolved or expedited immediately.
We truly regret the inconvenience and appreciate your patience while we look into this for you.
Kind regards
Shocking experience
Shocking experience. Still haven't received anything. Over a week late. No communication or response to requests.
Steer clear of this lot.
It's a Chinese company not Australian.
24 December 2025
Unprompted review
Reply from Australian Kids
Hello Steve,
We’re very sorry to hear about your experience and understand your frustration. A delivery that is over a week late with no clear communication is not acceptable, and we sincerely apologise for the lack of response to your requests.
This is not the level of service we aim to provide, and your feedback has been taken seriously. We’re currently reviewing our communication and fulfilment processes to prevent situations like this from happening again.
If you’re willing, please reach out to our support team with your order number so we can urgently investigate the status of your order and work toward a resolution. We regret the inconvenience this has caused and understand why this experience has left you disappointed.
Kind regards
Ordered the kids phone on the 6th…
Ordered the kids phone on the 6th December said it would arrive in time for Christmas and according to tracking it’s still in China . Don’t think you should call your business Australian when everything comes from overseas. Tomorrow is Christmas Eve so I doubt the phone will arrive by Christmas. Will not order again
23 December 2025
Unprompted review
Reply from Australian Kids
Hello Nicole,
We’re very sorry for the disappointment and frustration this has caused, especially with the expectation that the order would arrive in time for Christmas. We understand how upsetting it is to be relying on a gift for your child and then see that it hasn’t arrived as promised.
We regret that the delivery timeframe was not met and that this has affected your holiday plans. This is not the experience we want any customer to have, and we take your feedback seriously. We’re reviewing how we communicate delivery estimates during peak periods to ensure expectations are clearer and more accurate.
We understand your decision not to order again and are genuinely sorry that we let you down on this occasion.
Kind regards
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