I had a adverse reaction to this product. It did not remove the hair, and it burned my skin, causing bleeding and blisters. It smelled bad. I have tried to go down the official channels but the... See more
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See what reviewers are saying
False advertising; 1. Burns skin when applying and removing... 2. Does not remove all the hair after wiping off the cream 3. Leaves the skin with a terrible burning sensation and red. 4. Nex... See more
Had a lot of faith in this given the reviews but it’s really not worth the hype or the money. Shame as I was hoping it was actually going to be effective but unfortunately not. It just does what any o... See more
I am dissatisfied with the cream doesn’t even work! The company have also taken money from my bank account twice!! I cannot cancel my subscription as my email address was accidentally typed wrong when... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
I thought I was just purchasing a…
I thought I was just purchasing a product. Ended up enrolling into a subscription. When I tried to log in to cancel i had to request an email which I never got. Emailed support regarding both issues and was told to log in to manage my subscription. Then I was charged for another month. Responded and let them know again that I can't get in to manage and need to cancel. I am now disputing charges.
25 December 2025
Unprompted review
Reply from Aurlux
Hi Heather,
We’re very sorry to hear about your experience and understand your frustration. We never intend for any customer to feel misled or have difficulty managing their subscription.
It sounds like there was a communication issue with accessing your account, and we sincerely apologize for the inconvenience. Please contact us directly at support@aurlux.co
with your order details, and we will immediately review your subscription, ensure it is canceled, and work with you to resolve any billing concerns.
We appreciate you bringing this to our attention and hope to make this right.
Kind regards,
The Aurlux Team
I would give this company a lower…
I would give this company a lower rating if it were an option. I was not signed up for a subscription but am being billed for a subscription. When I have emailed the company (now 7 times) requesting cancellation, I get emails back talking about the benefits of their products. I would caution ANYONE looking at this product to NOT order - once Aurlux has your information, they will continue to bill you and not listen to your request to cancel. HORRIBLE COMPANY/CUSTOMER SERVICE.
28 December 2025
Unprompted review
Reply from Aurlux
Hi Lisa,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience regarding your subscription and communication with our team.
Please contact us directly at support@aurlux.co with your order and subscription details. We will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. We want to make this right and ensure you feel supported.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
I would give this company a zero if I could
I would give this company a zero if I could. The product does not work and I have requested 9 different times to cancel the subscription that it automatically rolls you in. I still have not gotten a confirmed cancellation. Worst company I have ever dealt with.
29 December 2025
Unprompted review
Reply from Aurlux
Hi Amanda,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the delays in handling your subscription.
Please contact us directly at support@aurlux.co with your subscription details, and we will cancel it immediately and review any recent charges for a refund if applicable. Your satisfaction is our priority, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Absolute scam of a company
Absolute scam of a company, I wrote to them weeks ago to cancel my subscription - they take ages to reply, don’t cancel just try and offer me alternatives and now another months payment has been taken. The link on the email to cancel subscription doesn’t work so I seem to be struck on an endless contract. Huge con. Don’t get sucked in
29 December 2025
Unprompted review
Reply from Aurlux
Hi Jones,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused with your subscription.
Please contact us directly at Support@aurlux.co with your subscription details, and we will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. Your satisfaction is very important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Similar experience to other customers
Similar experience to other customers. Ordered once to try. Didn't work - no problem. But aparently it has become subscription. After I realised what they have done, I contacted customer service - asked for it to be cancelled as it is not straight forward cancellation as I never subscribed my self. So here after 3x email confirmation of me unsubscribing - I have just received order confirmation and have been charged again. Complete scam and stealing money from people's bank accounts. Product is not doing what it says. If I had soft facial hair with some PCOS caused patches, now, after 2x using it, I feel like I have beard growing. Yet I have 3 full packs and 2 on the way thanks to their scam! Please do not let your self be tricked into this. These people are not honest. And will do anything to steal and steal more. Very embarrassing on their part.
27 December 2025
Unprompted review
Reply from Aurlux
Hi Inga,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the experience we want for our customers, and we take your concerns very seriously.
Please contact us directly at Support@aurlux.co with your order and subscription details. We will immediately cancel any future orders and review your charges to ensure a refund is issued if applicable. Our goal is to make this right and ensure you feel supported.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
If I could give 0 stars I would.
If I could give 0 stars I would.
Product doesn’t work.
The company set up a subscription I didn’t agree to.
I’m waiting on a refund but not getting a reply.
Will be going through the bank.
Avoid avoid avoid!!!!!
29 December 2025
Unprompted review
Reply from Aurlux
Hi Hannah,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for any inconvenience caused.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately assist you with your refund and subscription cancellation. We want to make this right and ensure you’re fully supported.
Kind regards,
The Aurlux Team
Bought this to help with facial hair…
Bought this to help with facial hair growth but it did not work soon realised I had inadvertently signed up to a subscription asked to cancel several times but just got given the run around link on website to cancel does not work emails just go round in circles even after they said would cancel still had money taken from account and told next delivery being sent disputed with bank now so hopefully will end soon product does not work and customer service less than useless.
24 November 2025
Unprompted review
Reply from Aurlux
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for any confusion regarding your subscription and for the difficulties you experienced with our customer service.
Please contact us directly at Support@aurlux.co with your subscription details, and we will ensure your subscription is canceled immediately and review any charges for a refund if applicable. We want to make this right and restore your confidence in our company.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Bad service
Didn't work!!! Trying to cancel, but going round in circles. Customer service is a joke. Terrible, will take matters further if they don't listen.
23 December 2025
Unprompted review
Reply from Aurlux
Hi Sarah,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we want our customers to have, and we sincerely apologize for any inconvenience caused.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately assist you with canceling your subscription and addressing your concerns. We want to make this right and ensure you’re fully supported.
Kind regards,
The Aurlux Team
Have not bothered to open or use…
Have not bothered to open or use product because the packaging does not have Aurlux branding on it and looks different. Product is from a company called Yuntu in China.
22 December 2025
Unprompted review
Reply from Aurlux
Hi Jaseida,
Thank you for your feedback. We’re sorry to hear about your concerns regarding the packaging. Our products are manufactured with strict quality standards, and while some packaging may differ due to logistics or manufacturing updates, the product inside meets the same quality and safety standards.
If you’re not satisfied with your purchase, please contact us directly at Support@aurlux.co with your order details, and we’ll be happy to discuss a return or refund. Your satisfaction is important to us, and we want to ensure you feel confident in your purchase.
Kind regards,
The Aurlux Team
The ad came across my fb page
The ad came across my fb page, I was curious so I ordered. They sent me Nicor with Chinese writing on the box, smells like Nair. I felt like I got scammed.
23 December 2024
Unprompted review
Reply from Aurlux
Hi Markita,
Thank you for sharing your feedback. We’re very sorry for the confusion and understand how receiving a product that looks different from what you expected can be frustrating.
The product you received is authentic and matches the description on our website, though packaging may vary depending on the batch or country of origin. Please note that slight differences in appearance or scent are normal and do not affect the product’s quality or safety.
If you have any concerns or would like assistance with your order, please contact us directly, we’re happy to help and ensure you’re satisfied.
Kind regards,
The Aurlux Team
Scam do not buy
Scam do not buy, everything they state is false. Ingrown hairs pores fast hair growth will happen straight after! Harsh for any skin type! Also not responding to my emails and ignoring my emails with regards to the money back guarantee - would not recommend
19 December 2025
Unprompted review
Reply from Aurlux
Hi Sahara,
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. We take all feedback seriously and want to ensure our customers feel supported.
Please contact us directly at Support@aurlux.co with your order details, and we will review your case promptly to honor our money-back guarantee if applicable. We want to make this right and address any concerns you have.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Really wanted this to work
Really wanted this to work! I am desperate at 56 and a life long PCOS girlie! But it failed me spectacularly! I am sooooo disappointed! Tried to cancel online asap but couldn’t and had to contact them by email, to be fair they replied pretty quick but filled my head with more magic, so I tried it again after a week, same result! Nothing! Except red raw skin and an actual burn which had turned into a massive coldsore and now I have a scabby face! The smell was disgusting and I might as well have just bought Immac or Nair! Which I haven’t used for years because I got EXACTLY the same results! Irritation, burns and a red scabby face! Absolute BULLSHIT!
1 December 2025
Unprompted review
Reply from Aurlux
Hi Patricia,
We’re very sorry to hear about your experience and completely understand your frustration. Your safety and satisfaction are extremely important to us, and it’s concerning to hear that the product caused irritation and burns. This is certainly not the experience we want for our customers.
Please contact us directly at Support@aurlux.co with your order details so we can assist you further, discuss a possible refund or replacement, and ensure you are fully supported. Your feedback is very important to us, and we appreciate the opportunity to make this right.
Kind regards,
The Aurlux Team
Do not order terrible customer service
I sent 13 emails to this company after placing my order trying to cancel it. They finally did answer my email after my item shipped. I will refuse this package and never order from them again!
14 December 2025
Unprompted review
Reply from Aurlux
Hi Mary,
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused by the delay in our responses. We completely understand how upsetting it can be when trying to manage an order.
Please know that your feedback is taken seriously, and we are actively working to improve our response times and customer service processes to prevent this from happening in the future.
We truly regret that your experience did not meet your expectations and appreciate you bringing this to our attention.
Kind regards,
The Aurlux Team
Scam company
I gotta write another review because this is so messed up. After trying to cancel an order multiple times and receiving the same email over and over again, the order arrived and now I’m trying to make a return and this people are not responding to any email. I’ve email them several times, NOTHING. This is the worst company I’ve ever purchased. I don’t think there’s a real customer service, This is a total scam, the product, the company, customer service, all of it. Please don’t purchase from this company. I know I lost my money. I don’t have any hopes of an answer or refund. I’m so pissed.
17 December 2025
Unprompted review
Reply from Aurlux
Hi Yaniellie,
We’re very sorry to hear about your experience and understand your frustration. We want to clarify that your subscription/order has been processed according to our policies, and we are here to help resolve any concerns you may have.
We take all customer feedback seriously and are actively working to improve our response times and support system. Please be assured that we are a legitimate company, and we are committed to assisting our customers with returns, refunds, and any questions about their orders.
If you would like to reach out to us directly, we will be happy to review your order and provide guidance to resolve this issue as quickly as possible.
Kind regards,
The Aurlux Team
Absolutely terrible company!!!!!
Absolutely terrible company – do NOT shop here.
Aurlux is a complete scam. They are ignoring my recent emails, repeated the exact same response every time, and never actually addressed the issue. It honestly feels like I was emailing a robot, not a real person.
I asked them to provide a screenshot proving my order was on the way and I'm ingored. After that, the tracking number never updated and the product never arrived.
I asked for a refund because I did not receive anything, and all I got back was the same copy-and-paste response over and over again: “We’re sorry you feel this way.” That’s it. No help, no refund, no accountability.
To make it even worse, you’re automatically signed up to a subscription without it being made clear. Absolutely ridiculous and unacceptable.
I have lost money, wasted time, and been left feeling angry, upset, and frustrated. This is hands down the worst company I have ever dealt with I can’t even call it a proper company.
Never ever shop here. Don’t waste your money.
I am escalating my problem as I have given the time to respond and nothing. The worst part is I'm moving tomorrow and have completely wasted my money!
Tell your family and friends dont waste time or money.
Everyone's response on here seems to be the same aswell and the support team ! There clearly isn’t one!!!!
I WOULD GIVE IT ZERO STARS IF I COULD!!
13 December 2025
Unprompted review
Reply from Aurlux
Hi Shell,
We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We completely understand how upsetting it is to not receive your order and to feel that your concerns were not properly addressed.
We want to clarify that your package was shipped and the tracking information shows it in transit; however, we recognize that delays and lack of updates can be extremely frustrating. Regarding the subscription, we take these concerns seriously and aim to ensure all billing is transparent and authorized.
We truly want to resolve this for you. Please contact us directly at Support@aurlux.co with your order details so we can review your case, issue any appropriate refunds, and provide a clear resolution.
Your feedback is invaluable in helping us improve our processes and service, and we sincerely apologize for the inconvenience and stress this has caused.
Thank you for your patience and understanding.
Kind regards,
The Aurlux Team
Would be 0 stars if I could
Would be 0 stars if I could
This product is advertised as "try it 60 days risk free" as well as not stinking like normal hair removal cream.
Both of these statements are lies.
They will only accept returns within 60 days if unopened, meaning you can't actually try the product but you can hold on to it for 60 days and look at it from afar.
Whoever decided it has "no smell" clearly has a medical issue, because it stinks.
Oh. And by the way. The product doesnt work.
The company stopped replying once I provided screenshots of their false advertising and I am still out of pocket.
15 December 2025
Unprompted review
Reply from Aurlux
Hi Jess,
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused. We understand your disappointment regarding the product, its scent, and the return process.
Our intention with the 60-day trial is to provide customers with confidence in trying the product. We also strive to accurately describe its features, including scent, though we understand that experiences can vary from person to person.
We would like the opportunity to make this right. Please contact us directly at Support@aurlux.co with your order details so we can review your case and discuss a resolution, including a possible refund or replacement.
Your feedback is important and helps us improve both our products and communication with customers.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Scam company
I ordered products from this company and never received them, I got a tracking notification saying it was intercepted by USPS with counterfeit postage. Then a couple days later, I noticed an additional transaction on my card.. was then charged for a reoccurring subscription which I did not sign up for.
I reached out to the company and they refused to issue me a refund for the second one and then told me that the first one is still in transport to me it’s just not showing up on my end. They refuse to do anything to resolve this issue. I had to reach out to my bank to assist me with a refund.
Do not buy from them
15 November 2025
Unprompted review
Reply from Aurlux
Hi Kelsey,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation caused. We understand how upsetting it is to not receive your order and to encounter unexpected charges.
Regarding the issues you described: the first package was still in transit at the time of your messages, and we regret any confusion caused by tracking updates. We also take concerns about subscription charges very seriously and aim to address them promptly.
We appreciate you bringing this to our attention. Your feedback helps us improve our processes to prevent similar issues for future customers.
If you are willing, we’d like the opportunity to review your case further. Please contact us directly at Support@aurlux.co so we can work toward a satisfactory resolution.
Thank you for your patience and understanding.
Kind regards,
The Aurlux Team
Pretty much what everyone else is saying
I've had PCOS for many years, I've tried EVERYTHING please believe me. I'm 54 and still need to shave daily.
I hate this condition and desperate for something to work long term.
This product does sting (although slightly) I have tough dark hair and left it on for 8 minutes, some hair lifted but no where near as much as the adverts say, I'll still need to shave in the morning.
Very disappointed and waste of money at £24 for two packs which was a bogof deal.
Laser is the only hair removal that lasts but I'm afraid with this condition it is a life long battle.
14 December 2025
Unprompted review
Reply from Aurlux
Hi Lorna,
Thank you for sharing your experience with us. We completely understand how frustrating managing PCOS-related hair growth can be, and we’re sorry to hear that our product did not meet your expectations.
Our products are designed to help reduce hair over time, but results can vary depending on hair type, thickness, and hormonal factors. Many of our customers with PCOS have found that consistent use over several weeks can improve results, though it may not eliminate the need for shaving entirely.
We appreciate your honest feedback, and we’ll continue working to provide solutions that are effective for our customers. Please feel free to reach out to our support team if you’d like tips on maximizing results with your current product.
Kind regards,
The Aurlux Team
A month after my initial purchase
A month after my initial purchase, I received the email. It read, in corporate-speak: "Your next Arlux package is on its way!" My bank account simultaneously received a notification: -£29.00.
I immediately channeled my inner investigative journalist and stormed the Arlux website. I had to hunt through digital shadows just to find the cancellation portal for the subscription I didn't know existed. It's hidden better than a pirate's treasure map!
Four emails later—a bureaucratic odyssey that felt longer than a trip to the moon—I finally managed to sever the mysterious financial tether.
The result? I am £29 lighter and possess a product whose hair removal capability is on par with, well, a gentle breeze. My rogue follicles are still thriving, mocking me and their pricey, useless foe.
Verdict: DO NOT WASTE YOUR MONEY. Unless you enjoy surprise charges and engaging in high-stakes email negotiations, buy literally anything else. My wallet is still in recovery
1 December 2025
Unprompted review
Reply from Aurlux
Hi Mereille,
We’re very sorry to hear about your experience and appreciate your feedback. We want to clarify that our auto-subscription option is clearly displayed on our website, and customers have the choice between monthly refills or a one-time purchase at checkout.
Cancellations are designed to be simple — you can manage your subscription easily by clicking the link in your order confirmation email, which takes you directly to your customer portal to cancel or pause your subscription.
We understand that subscription management can be confusing, and we appreciate your feedback as it helps us improve clarity for future customers.
Kind regards,
The Aurlux Team
SCAM
This product isn't even what I received. I received Nicor.. anyway I tried it.. it was absolutely ineffective. Smelled like nair.. literally nothing came off.. I messaged customer service several times with no reply. SAVE YOUR MONEY!
8 October 2025
Unprompted review
Reply from Aurlux
Hi Lauren,
We’re very sorry to hear about your experience. That is certainly not the standard we aim to provide. We take product accuracy and customer service seriously and would like to make this right.
Could you please contact us directly at support@aurlux.co with your order details so we can investigate what happened and offer a resolution? We genuinely want to ensure our customers are satisfied.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
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