Absolutely awful, just wanted to try it once to see. Automatically enrolled into a subscription I didn't ask for . Had to figure out how to cancel. The product doesn't work at all it smells bad, won... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a adverse reaction to this product. It did not remove the hair, and it burned my skin, causing bleeding and blisters. It smelled bad. I have tried to go down the official channels but the... See more
Company replied
I'm on my first month and so far hair is coming back slower and what does return is softer and lighter in color. From dark to medium and as of today most hair returning is lite or white. Hope this pro... See more
False advertising; 1. Burns skin when applying and removing... 2. Does not remove all the hair after wiping off the cream 3. Leaves the skin with a terrible burning sensation and red. 4. Nex... See more
Company replied
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
The ad came across my fb page
The ad came across my fb page, I was curious so I ordered. They sent me Nicor with Chinese writing on the box, smells like Nair. I felt like I got scammed.
23 December 2024
Unprompted review
Reply from Aurlux
Hi Markita,
Thank you for sharing your feedback. We’re very sorry for the confusion and understand how receiving a product that looks different from what you expected can be frustrating.
The product you received is authentic and matches the description on our website, though packaging may vary depending on the batch or country of origin. Please note that slight differences in appearance or scent are normal and do not affect the product’s quality or safety.
If you have any concerns or would like assistance with your order, please contact us directly, we’re happy to help and ensure you’re satisfied.
Kind regards,
The Aurlux Team
Scam do not buy
Scam do not buy, everything they state is false. Ingrown hairs pores fast hair growth will happen straight after! Harsh for any skin type! Also not responding to my emails and ignoring my emails with regards to the money back guarantee - would not recommend
19 December 2025
Unprompted review
Reply from Aurlux
Hi Sahara,
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. We take all feedback seriously and want to ensure our customers feel supported.
Please contact us directly at Support@aurlux.co with your order details, and we will review your case promptly to honor our money-back guarantee if applicable. We want to make this right and address any concerns you have.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Really wanted this to work
Really wanted this to work! I am desperate at 56 and a life long PCOS girlie! But it failed me spectacularly! I am sooooo disappointed! Tried to cancel online asap but couldn’t and had to contact them by email, to be fair they replied pretty quick but filled my head with more magic, so I tried it again after a week, same result! Nothing! Except red raw skin and an actual burn which had turned into a massive coldsore and now I have a scabby face! The smell was disgusting and I might as well have just bought Immac or Nair! Which I haven’t used for years because I got EXACTLY the same results! Irritation, burns and a red scabby face! Absolute BULLSHIT!
1 December 2025
Unprompted review
Reply from Aurlux
Hi Patricia,
We’re very sorry to hear about your experience and completely understand your frustration. Your safety and satisfaction are extremely important to us, and it’s concerning to hear that the product caused irritation and burns. This is certainly not the experience we want for our customers.
Please contact us directly at Support@aurlux.co with your order details so we can assist you further, discuss a possible refund or replacement, and ensure you are fully supported. Your feedback is very important to us, and we appreciate the opportunity to make this right.
Kind regards,
The Aurlux Team
Do not order terrible customer service
I sent 13 emails to this company after placing my order trying to cancel it. They finally did answer my email after my item shipped. I will refuse this package and never order from them again!
14 December 2025
Unprompted review
Reply from Aurlux
Hi Mary,
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused by the delay in our responses. We completely understand how upsetting it can be when trying to manage an order.
Please know that your feedback is taken seriously, and we are actively working to improve our response times and customer service processes to prevent this from happening in the future.
We truly regret that your experience did not meet your expectations and appreciate you bringing this to our attention.
Kind regards,
The Aurlux Team
Scam company
I gotta write another review because this is so messed up. After trying to cancel an order multiple times and receiving the same email over and over again, the order arrived and now I’m trying to make a return and this people are not responding to any email. I’ve email them several times, NOTHING. This is the worst company I’ve ever purchased. I don’t think there’s a real customer service, This is a total scam, the product, the company, customer service, all of it. Please don’t purchase from this company. I know I lost my money. I don’t have any hopes of an answer or refund. I’m so pissed.
17 December 2025
Unprompted review
Reply from Aurlux
Hi Yaniellie,
We’re very sorry to hear about your experience and understand your frustration. We want to clarify that your subscription/order has been processed according to our policies, and we are here to help resolve any concerns you may have.
We take all customer feedback seriously and are actively working to improve our response times and support system. Please be assured that we are a legitimate company, and we are committed to assisting our customers with returns, refunds, and any questions about their orders.
If you would like to reach out to us directly, we will be happy to review your order and provide guidance to resolve this issue as quickly as possible.
Kind regards,
The Aurlux Team
Absolutely terrible company!!!!!
Absolutely terrible company – do NOT shop here.
Aurlux is a complete scam. They are ignoring my recent emails, repeated the exact same response every time, and never actually addressed the issue. It honestly feels like I was emailing a robot, not a real person.
I asked them to provide a screenshot proving my order was on the way and I'm ingored. After that, the tracking number never updated and the product never arrived.
I asked for a refund because I did not receive anything, and all I got back was the same copy-and-paste response over and over again: “We’re sorry you feel this way.” That’s it. No help, no refund, no accountability.
To make it even worse, you’re automatically signed up to a subscription without it being made clear. Absolutely ridiculous and unacceptable.
I have lost money, wasted time, and been left feeling angry, upset, and frustrated. This is hands down the worst company I have ever dealt with I can’t even call it a proper company.
Never ever shop here. Don’t waste your money.
I am escalating my problem as I have given the time to respond and nothing. The worst part is I'm moving tomorrow and have completely wasted my money!
Tell your family and friends dont waste time or money.
Everyone's response on here seems to be the same aswell and the support team ! There clearly isn’t one!!!!
I WOULD GIVE IT ZERO STARS IF I COULD!!
13 December 2025
Unprompted review
Reply from Aurlux
Hi Shell,
We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We completely understand how upsetting it is to not receive your order and to feel that your concerns were not properly addressed.
We want to clarify that your package was shipped and the tracking information shows it in transit; however, we recognize that delays and lack of updates can be extremely frustrating. Regarding the subscription, we take these concerns seriously and aim to ensure all billing is transparent and authorized.
We truly want to resolve this for you. Please contact us directly at Support@aurlux.co with your order details so we can review your case, issue any appropriate refunds, and provide a clear resolution.
Your feedback is invaluable in helping us improve our processes and service, and we sincerely apologize for the inconvenience and stress this has caused.
Thank you for your patience and understanding.
Kind regards,
The Aurlux Team
Would be 0 stars if I could
Would be 0 stars if I could
This product is advertised as "try it 60 days risk free" as well as not stinking like normal hair removal cream.
Both of these statements are lies.
They will only accept returns within 60 days if unopened, meaning you can't actually try the product but you can hold on to it for 60 days and look at it from afar.
Whoever decided it has "no smell" clearly has a medical issue, because it stinks.
Oh. And by the way. The product doesnt work.
The company stopped replying once I provided screenshots of their false advertising and I am still out of pocket.
15 December 2025
Unprompted review
Reply from Aurlux
Hi Jess,
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused. We understand your disappointment regarding the product, its scent, and the return process.
Our intention with the 60-day trial is to provide customers with confidence in trying the product. We also strive to accurately describe its features, including scent, though we understand that experiences can vary from person to person.
We would like the opportunity to make this right. Please contact us directly at Support@aurlux.co with your order details so we can review your case and discuss a resolution, including a possible refund or replacement.
Your feedback is important and helps us improve both our products and communication with customers.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Scam company
I ordered products from this company and never received them, I got a tracking notification saying it was intercepted by USPS with counterfeit postage. Then a couple days later, I noticed an additional transaction on my card.. was then charged for a reoccurring subscription which I did not sign up for.
I reached out to the company and they refused to issue me a refund for the second one and then told me that the first one is still in transport to me it’s just not showing up on my end. They refuse to do anything to resolve this issue. I had to reach out to my bank to assist me with a refund.
Do not buy from them
15 November 2025
Unprompted review
Reply from Aurlux
Hi Kelsey,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation caused. We understand how upsetting it is to not receive your order and to encounter unexpected charges.
Regarding the issues you described: the first package was still in transit at the time of your messages, and we regret any confusion caused by tracking updates. We also take concerns about subscription charges very seriously and aim to address them promptly.
We appreciate you bringing this to our attention. Your feedback helps us improve our processes to prevent similar issues for future customers.
If you are willing, we’d like the opportunity to review your case further. Please contact us directly at Support@aurlux.co so we can work toward a satisfactory resolution.
Thank you for your patience and understanding.
Kind regards,
The Aurlux Team
Pretty much what everyone else is saying
I've had PCOS for many years, I've tried EVERYTHING please believe me. I'm 54 and still need to shave daily.
I hate this condition and desperate for something to work long term.
This product does sting (although slightly) I have tough dark hair and left it on for 8 minutes, some hair lifted but no where near as much as the adverts say, I'll still need to shave in the morning.
Very disappointed and waste of money at £24 for two packs which was a bogof deal.
Laser is the only hair removal that lasts but I'm afraid with this condition it is a life long battle.
14 December 2025
Unprompted review
Reply from Aurlux
Hi Lorna,
Thank you for sharing your experience with us. We completely understand how frustrating managing PCOS-related hair growth can be, and we’re sorry to hear that our product did not meet your expectations.
Our products are designed to help reduce hair over time, but results can vary depending on hair type, thickness, and hormonal factors. Many of our customers with PCOS have found that consistent use over several weeks can improve results, though it may not eliminate the need for shaving entirely.
We appreciate your honest feedback, and we’ll continue working to provide solutions that are effective for our customers. Please feel free to reach out to our support team if you’d like tips on maximizing results with your current product.
Kind regards,
The Aurlux Team
A month after my initial purchase
A month after my initial purchase, I received the email. It read, in corporate-speak: "Your next Arlux package is on its way!" My bank account simultaneously received a notification: -£29.00.
I immediately channeled my inner investigative journalist and stormed the Arlux website. I had to hunt through digital shadows just to find the cancellation portal for the subscription I didn't know existed. It's hidden better than a pirate's treasure map!
Four emails later—a bureaucratic odyssey that felt longer than a trip to the moon—I finally managed to sever the mysterious financial tether.
The result? I am £29 lighter and possess a product whose hair removal capability is on par with, well, a gentle breeze. My rogue follicles are still thriving, mocking me and their pricey, useless foe.
Verdict: DO NOT WASTE YOUR MONEY. Unless you enjoy surprise charges and engaging in high-stakes email negotiations, buy literally anything else. My wallet is still in recovery
1 December 2025
Unprompted review
Reply from Aurlux
Hi Mereille,
We’re very sorry to hear about your experience and appreciate your feedback. We want to clarify that our auto-subscription option is clearly displayed on our website, and customers have the choice between monthly refills or a one-time purchase at checkout.
Cancellations are designed to be simple — you can manage your subscription easily by clicking the link in your order confirmation email, which takes you directly to your customer portal to cancel or pause your subscription.
We understand that subscription management can be confusing, and we appreciate your feedback as it helps us improve clarity for future customers.
Kind regards,
The Aurlux Team
SCAM
This product isn't even what I received. I received Nicor.. anyway I tried it.. it was absolutely ineffective. Smelled like nair.. literally nothing came off.. I messaged customer service several times with no reply. SAVE YOUR MONEY!
8 October 2025
Unprompted review
Reply from Aurlux
Hi Lauren,
We’re very sorry to hear about your experience. That is certainly not the standard we aim to provide. We take product accuracy and customer service seriously and would like to make this right.
Could you please contact us directly at support@aurlux.co with your order details so we can investigate what happened and offer a resolution? We genuinely want to ensure our customers are satisfied.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
DON'T BUY THIS PRODUCT!!
DON'T BUY THIS PRODUCT!!! It does not work and then when you try to cancel your subscription, they refuse to cancel it and continue to charge you.
12 December 2025
Unprompted review
Reply from Aurlux
Hi Linda,
We’re very sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide.
Subscription cancellations should be simple, and we apologize for any difficulty you experienced. If you haven’t already, please contact us directly at Support@aurlux.co with your order details so we can ensure your subscription is properly canceled and any charges are corrected.
We truly appreciate your feedback, as it helps us improve our processes and prevent this from happening in the future.
Kind regards,
The Aurlux Team
Absolutely shocking customer service
Absolutely shocking customer service. I believed i was doing a one time purchase but it was a monthly sub.
You cant speak to an actual human. I emailed numerous times as thia product did not work for me. They emailed with tips on how to use the cream instead of actually listening to their customers ensuring your next billing cycle arrives before they do anything.
I finally received an email on 2 Nov 25 confirming my subsvription has been cancelled only to now find they have shipped another lot of product that ia useless for me.
Awful business thar doesnt mind including stress and anxiety as part of their service!
2 November 2025
Unprompted review
Reply from Aurlux
Hi Rex,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and stress this has caused. Our goal is always to provide clear information and helpful support, and we regret that this was not your experience.
To clarify, our subscription option is displayed on the website, and customers can manage their subscription easily via the link in the order confirmation email. That said, we understand the confusion this may have caused, and we’re reviewing our processes to make things clearer and simpler for our customers.
Please reach out to our support team at support@aurlux.co with your order details so we can ensure your subscription is fully cancelled and work with you on a resolution for the extra shipment.
Thank you for your feedback — it helps us improve our service for all customers.
Kind regards,
The Aurlux Team
Subscription scam!!
Purchased what I thought was a 1 time purchase, but unknowingly signed up to a subscription. On realizing this I tried to cancel with a link they say they will email to manage your subscription - which never arrived. Then had to contact their support email to request cancellation. This went round and round in circles with me asking for the cancellation immediately, to the response being "yes I can confirm you have an active subscription with us... here are the benefits..." with no mention or confirmation of cancellation. This took 4 requests for cancellation and the threat of reporting to trading standards for my request to be taken seriously and then received confirmation that my subscription was cancelled. Definitely a scam!!!
8 December 2025
Unprompted review
Reply from Aurlux
Hi Pip,
We’re sorry to hear about your experience. For clarity, all subscriptions are clearly indicated on our website at the time of purchase, and customers have the option to choose either a one-time purchase or a recurring subscription.
Cancellations are also straightforward — the link to manage your subscription is included in the order confirmation email, allowing you to pause or cancel at any time. We apologize if there was any confusion in accessing this link and appreciate your feedback as we continuously work to improve our communication.
Kind regards,
The Aurlux Team
All I can say at this point is I will…
All I can say at this point is I will not be continuing my subscription as I have not received my product. USPS flagged the package as counterfeit shipping label. I ordered on 12/2 and it is now early morning hours of 12/12 and still no product but my money is gone. This company seems to be a scam in my eyes. I was super excited to try something for my facial hair and no product to use. They delayed shipping due to moving warehouses, then apparently used a fake shipping Label.
11 December 2025
Unprompted review
Reply from Aurlux
Hi Jatava,
We’re very sorry for the frustration and worry this situation has caused. We completely understand how disappointing it is to be excited to try a product and not receive it, especially with concerns around shipping.
The delay and the issue with the shipping label are not reflective of the experience we aim to provide, and we sincerely apologize for the confusion. Your order should not have caused this level of stress.
We want to make this right and ensure you either receive your product or a full refund. Please contact us directly at Support@aurlux.co with your order details so we can resolve this promptly.
Thank you for sharing your feedback—it helps us improve our processes and prevent this from happening again.
Kind regards,
The Aurlux Team
DONT WASTE YOUR TIME
This has been one of the most frustrating customer service experiences I’ve ever had. I followed every instruction perfectly—returned the items unopened, sent clear photos, and provided proof of postage. Despite all that, the company still managed to mishandle my refund.
I was charged £23.94, yet they tried to refund me in USD and claimed I only paid £16. It’s unbelievable that a company can’t even get a basic transaction right. Even after sending them proof of the actual amount taken, I was met with delays, incorrect information, and zero accountability.
The level of carelessness is shocking. I’ve wasted time chasing them over something that should have been straightforward. Based on my experience, I strongly warn others to think twice before ordering from this company.
11 December 2025
Unprompted review
Reply from Aurlux
Hi Penny,
We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we aim to provide.
Thank you for providing the return documentation, photos, and proof of postage. We acknowledge the confusion regarding the refund amount and currency, and we understand how upsetting it is to receive inconsistent information after doing everything correctly on your end.
Any delay or miscommunication in processing your refund is our responsibility, and we regret that this was not handled more efficiently. Your feedback has been shared with our team so we can review our refund and currency-handling process and prevent this from happening again.
We would like the opportunity to review your case and ensure the correct amount is resolved. Please reach out to us directly at Support@aurlux.co with your order details so we can address this properly.
Thank you for bringing this to our attention. We appreciate your patience and honest feedback.
Kind regards,
The Aurlux Team
It doesnt work
It doesnt work. The product is aimed at women with PCOS and as one of those women I was desperate for something to work.
It doesn't remove the hair on my face, it only removes finer hair like under arms.
I struggled to cancel the subscription and asked 3 times for it to be cancelled before I managed to find a way to do it myself (which wasnt the easiest)
11 December 2025
Unprompted review
Reply from Aurlux
Hi Leanne,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the product didn’t meet your expectations, especially given how challenging managing PCOS-related hair growth can be.
Hair thickness and growth patterns can vary from person to person, and while some customers see results on facial hair, others may find it more effective on finer hair. We understand how disappointing it is when something doesn’t work as hoped.
We also sincerely apologize for the difficulty you experienced when trying to cancel your subscription. That is not the experience we want for our customers, and we appreciate you bringing this to our attention so we can improve this process.
If you’re open to it, we’d be happy to review your case further and see how we can help. Please feel free to reach out to us directly at Support@aurlux.co.
Thank you again for your honest feedback—it helps us do better.
Kind regards,
The Aurlux Team
LYING ABOUT EVERYTHING
LYING ABOUT EVERYTHING
It burns
It smells
It doesn’t work
At all
Period
9 December 2025
Unprompted review
Reply from Aurlux
Hi Amanda,
We’re very sorry to hear about your experience. This is not the result we want for our customers, and we truly appreciate you bringing it to our attention.
Please contact us at support@aurlux.co with your order number so we can look into this right away and make things right for you. Your comfort and safety are important to us, and we want to resolve this as quickly as possible.
Kind regards,
The Aurlux Team
Scam subscription, vanishing website and poor product
Like many of these other reviews, the order signed me up to a subscription. Having received and used the product it is below the standard of the usual hair removal creams. I have tried to cancel my subscription using the link sent to me and their website no longer exists!
Avoid at all costs.
9 December 2025
Unprompted review
Reply from Aurlux
Hi Jess,
We’re very sorry to hear about your experience — we completely understand how frustrating this must be.
The subscription option is shown during checkout, but we sincerely apologize if it caused any confusion. You should always be able to cancel easily, and we’re very sorry if the website link didn’t work.
Please reach out to us directly at support@aurlux.co with your order number. We will immediately cancel your subscription, process any refunds if needed, and ensure this is resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Run around!
First off there is NO LOGIN account so you can CANCEL the AUTOMATIC SUBSCRIPTION! I haven’t used it yet and emailed the company about cancellation and they keep giving me the run around about discounts and step by step instructions… I just WANT it NOT to charge me!!
Should contact BBB
8 December 2025
Unprompted review
Reply from Aurlux
Hi Meg,
We’re really sorry to hear about your experience — we understand how frustrating this situation must be.
To clarify, while we do offer a customer portal, some customers may not receive the login email due to filters or email provider issues. That’s our responsibility to fix, and we apologize if this made cancelling confusing or difficult.
You should never feel like you’re being given the runaround, and we’re sorry if our responses felt that way. Please email us directly at support@aurlux.co with your order number, and we will manually cancel your subscription right away to ensure no further charges are made.
Thank you for bringing this to our attention — we want to make this right for you.
Kind regards,
The Aurlux Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.