I had a adverse reaction to this product. It did not remove the hair, and it burned my skin, causing bleeding and blisters. It smelled bad. I have tried to go down the official channels but the... See more
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See what reviewers are saying
False advertising; 1. Burns skin when applying and removing... 2. Does not remove all the hair after wiping off the cream 3. Leaves the skin with a terrible burning sensation and red. 4. Nex... See more
Had a lot of faith in this given the reviews but it’s really not worth the hype or the money. Shame as I was hoping it was actually going to be effective but unfortunately not. It just does what any o... See more
I am dissatisfied with the cream doesn’t even work! The company have also taken money from my bank account twice!! I cannot cancel my subscription as my email address was accidentally typed wrong when... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
Unhappy customer!
I’ve been sending them emails for the past couple of months trying to cancel my subscription as this product didn’t work & I’m not happy with it at all. They answer some of my emails but won’t cancel it for me as the products keep being sent to me. I didn’t realize when I first ordered it that I was going to be locked in to a subscription that just keeps coming. I just want it canceled & it’s not happening!! I’m so frustrated & angry with this company.
17 November 2025
Unprompted review
Reply from Aurlux
Hi Susie,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we truly apologize for any confusion or inconvenience caused.
We’d like to resolve this immediately. Please contact us directly at Support@aurlux.co with your subscription details, and we’ll ensure your subscription is canceled right away and any future charges are stopped. Your satisfaction is very important to us, and we want to make this right.
Thank you for your patience and for giving us the opportunity to address this.
Kind regards,
The Aurlux Team
Awful company
Awful company. Cannot cancel subscription that they automatically sign you up for! I have tried to cancel since 3rd december. They bombard you with junk emails but dont reply when you want to cancel. Cream doesn't work. DO NOT BUY
11 January 2026
Unprompted review
Reply from Aurlux
Hi Miss Oliver,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience with your subscription and the cream.
Please contact us directly at Support@aurlux.co with your subscription details, and we will cancel your subscription immediately and review any recent charges for a refund if applicable. Your satisfaction is very important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Appalling
Appalling, it’s got to be a scam. You attempt to cancel and they don’t respond and they continually take money out of my account. It’s supposed to be a money back guarantee but it doesn’t exist. I’ve emailed a number of times but after the first response I have had no firther emails from this company. DO NOT USE THEM
11 January 2026
Unprompted review
Reply from Aurlux
Hi Kelly,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience with your subscription and the communication delays.
Please contact us directly at Support@aurlux.co with your order and subscription details. We will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. We truly want to make this right and restore your confidence in our company.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Expensive, stinky, not worth your money
Expensive, smelly and does not do a great job. I bought for myself and sister to try. It works just like any other hair removal cream and smells as well. Results last a day or two as it does not get all of the hair it just melts the on top. I’ve used it three times now and it’s not good. I still have heaps of product because I got caught in an auto subscription. So I purchased four packet to give it a go and now have more being sent to me :( was hard to cancel as well.
11 January 2026
Unprompted review
Reply from Aurlux
Hi Katie,
We’re very sorry to hear about your experience and completely understand your frustration. Your feedback is important to us, and we sincerely apologize for any inconvenience caused by the product or the subscription.
Please contact us directly at Support@aurlux.co with your order details, and we will assist you immediately with canceling your subscription and discuss a resolution regarding your purchase. We want to make this right and ensure you’re fully supported.
Kind regards,
The Aurlux Team
Worst company and customer service I…
Worst company and customer service I have ever dealt with. Have yet to even receive the first product I ordered over a month ago, cannot get any response from multiple emails sent wanting a refund, and just got charged for a second product when I’ve yet to receive the first product!!! Still no response from any customer service emails. No number available to call and speak with anyone. Don’t ever do business with this company
10 January 2026
Unprompted review
Reply from Aurlux
Hi Erin,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the delays and lack of communication.
Please contact us directly at Support@aurlux.co with your order details, and we will prioritize resolving this immediately—ensuring your orders and any necessary refunds are properly addressed. We want to make this right and restore your trust.
Kind regards,
The Aurlux Team
impossible to cancel
Editing to Add- I was finally offered a full refund based on this review if I would remove my negative feedback. I said no to leave this warning for others, but have still not received ability to cancel the subscription.
If you used a service like PayPal you can go in to your settings and remove their ability to charge you.
This product did not work. Their website does not give you a login, you have to request permission to log in. I have requested this at least 10 times by entering my email, with no response. However, I get their sales emails every single day.
I have emailed the service email at least 3 times with no response.
I have also messaged on Facebook, with no response.
It appears that Aurlux monitors these messages, so I would love to have a direct way to contact them to request a stop on my subscription.
6 January 2026
Unprompted review
Reply from Aurlux
Hi Kim,
We’re very sorry to hear about the difficulties you’ve experienced and completely understand your frustration. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately assist you in stopping your subscription and addressing any other concerns. Your satisfaction is very important to us, and we want to make this right.
Kind regards,
The Aurlux Team
Terrible! Does not work and can’t get canceled
Hair removal cream did not work and caused severe skin issues for me. Tried multiple times to cancel the unwanted subscription but never received the email link. Also tried emailing many times since receiving and trying the first shipment requesting cancellation. Only received a few replies directing me to use the email link request to cancel and now no response at all. ???!!!
8 January 2026
Unprompted review
Reply from Aurlux
Hi Millicent,
Thank you for your feedback. We sincerely apologize for the difficulties you experienced accessing your account and for the delay in our responses. Upon checking, we can confirm that your subscription has already been successfully canceled, and no further charges will be applied.
We truly appreciate your patience and your input, as it helps us improve our systems and customer experience. If you have any further questions, please don’t hesitate to contact us directly.
Kind regards,
The Aurlux Team
Satan’s Hair Cream
Got my shipment in today and used the product. I was only able to leave it on my face for 3 minutes before it started to feel like I was on fire. Now my face is irritated and is even bleeding in various spots. I also didn’t realize that I was signing up for a subscription and can’t cancel as the email link hasn’t been delivered after multiple requests.
5 January 2026
Unprompted review
Reply from Aurlux
Hi Angie,
We’re very sorry to hear about your experience and the reaction you had to our product. Your safety is extremely important to us, and we strongly recommend discontinuing use immediately. If you are experiencing severe irritation or bleeding, please seek medical attention.
Regarding the subscription, we sincerely apologize for the difficulty you’ve had canceling. Please contact us directly at Support@aurlux.co with your order details, and we will ensure your subscription is canceled and any necessary refunds are processed promptly.
Your feedback is extremely valuable, and we will use it to review both our product instructions and subscription processes to prevent similar issues in the future.
Thank you for bringing this to our attention, and we hope you are able to find relief soon.
Kind regards,
The Aurlux Team
ZERO STARS
ZERO STARS!
The worst customer service I have ever received. Still going back and forth on email trying to get a refund. After telling them to cancel my subscription months ago and actively doing this myself on the website 3 times! I’m actually shocked with the level of incompetence of this company. I have emailed pictures of my return twice now without any acknowledgement of how to return this (ie orders I did not order and did not want as I had cancelled my subscription long before and made it clear the product itself is utterly garbage!).
The worst company I have ever dealt with. Total scam and the customer service team are an absolute joke! Avoid at all costs!
Being a hairy beast is worth never having to deal with these utter eejits!
5 January 2026
Unprompted review
Reply from Aurlux
Hi KA,
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it is to feel ignored and to have difficulty canceling a subscription or returning items.
We take concerns about subscription cancellations and product returns seriously and want to make this right. Please contact us directly at Support@aurlux.co with your order details and the return information you have sent so we can review your case, process any appropriate refunds, and ensure your subscription is properly canceled.
Your feedback is invaluable and helps us improve both our products and customer service processes. We sincerely apologize for the inconvenience and stress this situation has caused.
Kind regards,
The Aurlux Team
AVOID - you’ll get automatically enrolled for a subscription that you can’t cancel
AVOID - if I could give 0 I would. Placed an order in October and got automatically signed up for a subscription. Which they then took money again two weeks later before I’d even tried the products, this is when I realised a subscription had been set up. Customer service completely ignored my request to cancel and asking for a refund, just sent emails containing ways to manage my subscription and to let them know how I wanted to proceed. Even telling them cancel and refund they kept repeating what they were able to offer (terrible customer service and shit products). They refused to cancel again and I got charged for a 3rd time, I ended up contacting my bank to put a block on them taking more. They still keep emailing me for payment and advising ways to manage my subscription again not listening to what I’m saying. Honestly please don’t waste your money with this company- I haven’t actually used the product due to not initially having the time but after reading reviews I won’t waste my time. Was charged 3 payments, received 1 lot of product and had nothing but stress trying to reach out to them. Please AVOID
In response to there reply, I have emailed multiple times to be met with the same excuses that you can give me discount on my subscription etc, each time I’ve said no and to cancel. Today you have emailed me for the 4th time to say you can’t take payment and will try again in 2 days - I replied to the first 2 emails again stating that I wanted to cancel and asked for a refund .. to be ignored again. This response is purely for show, they do not value their customers or take any complaints seriously.
28 October 2025
Unprompted review
Reply from Aurlux
Hi Newbury,
We are very sorry to hear about your experience and sincerely apologize for the frustration and stress this situation has caused. We understand how upsetting it is to feel that your subscription and refund requests were not handled properly.
Please know that we take subscription concerns very seriously and aim to resolve them promptly. We would like the opportunity to review your case and ensure that any incorrect charges are refunded and your subscription is properly canceled.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this fully. Your feedback helps us improve our processes and prevent similar issues for future customers.
Thank you for bringing this to our attention, and we truly apologize for the inconvenience.
Kind regards,
The Aurlux Team
I cant give 0 stars but that is my…
I cant give 0 stars but that is my rating. Not only does the product not remove unwanted hair, it also burnt my skin.
I only wanted to test it out as all other products have failed to remove my pcos hair but they signed me up to an auto refill and when I wanted to cancel they took me in a 360 loop. I finally have cancelled my prescription but I know how 3 unopened boxes of crap which I didn't even want.
4 January 2026
Unprompted review
Reply from Aurlux
Hi Katherine,
We are very sorry to hear about your experience and sincerely apologize for the frustration and discomfort this has caused. Your safety and satisfaction are extremely important to us, and we regret that our product caused irritation. If you are experiencing any lingering effects, we recommend seeking medical attention immediately.
We also sincerely apologize for the difficulties you encountered with your subscription. We take these concerns seriously and strive to make cancellations and refunds as clear and easy as possible.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can review your case and discuss any further resolution, including returns or refunds.
Your feedback is invaluable and will help us improve both our products and customer service.
Kind regards,
The Aurlux Team
Absolutely worst customer service ever
Absolutely worst customer service ever. I’ve been trying to cancel my subscription; which I didn’t agree to and keep getting charged. Cancelling has been frustrating with emails going around in circles.
Do not buy this product.
2 January 2026
Unprompted review
Reply from Aurlux
Hi Jessica,
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it is to feel that your subscription and cancellation requests were not handled properly.
Please know that we take subscription concerns very seriously. We would like the opportunity to review your case, ensure your subscription is properly canceled, and process any necessary refunds.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this promptly.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
Kind regards,
The Aurlux Team
They continued to charge me after I canceled!
Not only does the product not work but I emailed to cancel and they disregarded and sent product anyway then tried to say I was responsible for sending it back or I can keep for 50% return. This happened 3 months in a row where they kept charging me. Thankfully, my Amex card reversed the charges. The company had the audacity to ignore my emails but when they were contacted by Amex they emailed me saying they’ve never received a cancel request! I provided screenshots of everything proving they were not authorized to charge me and they, again, said I could pay for return shipping or keep the product for a 50% refund. Complete scam. Do not give them a dime!
30 December 2025
Unprompted review
Reply from Aurlux
Hi Lisa,
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. We understand how upsetting it is to feel that your cancellation requests were not properly acknowledged and that you were charged incorrectly.
Please know that we take subscription and billing issues very seriously. We strive to resolve these situations promptly and fairly, and we regret that we did not meet your expectations in this case.
We would like the opportunity to review your account and ensure any charges are properly addressed. If you are willing, please contact us directly at Support@aurlux.co with your order details so we can make this right.
Your feedback helps us improve our processes to prevent similar issues in the future. We sincerely apologize for the inconvenience and stress caused.
Kind regards,
The Aurlux Team
Please take the above as ZERO stars
Please take the above as ZERO stars!
I didn't even realise I was signing up to a subscription until more items came through. Since then I have been trying to cancel. I've sent email after email stating that I wish to cancel subscription. Each time, when I eventually get a response, they email back with a question for example; asking the reason I wish to cancel, then offering to pause the subscription, then offering discount... while all the while the subscription continues and they continue to take money out of my account! The is no phone number to ring and none of the cancel subscription links work.
I am contacting my bank and reporting the company to trading standards!
2 January 2026
Unprompted review
Reply from Aurlux
Hi Susie,
We are very sorry to hear about your experience and sincerely apologize for the frustration and stress this situation has caused. We completely understand how upsetting it is to feel that your subscription and cancellation requests were not handled properly.
Please know that we take subscription concerns very seriously and aim to resolve them promptly. We would like the opportunity to review your account, ensure your subscription is canceled, and address any incorrect charges.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this immediately.
Your feedback is invaluable and will help us improve our processes to prevent similar issues for future customers.
Kind regards,
The Aurlux Team
I would give this 0
I would give this 0 . Do not buy anything from this company . Absolute scam and preying on vulnerable women . They unknowingly subscribe you to a monthly subscription which is very very hard to cancel . They also will not refund you your money under the money back guarantee . I have burns and red raw skin without the product ever removing a single hair . The product is not as described and the customer service is shocking . You will get ignored when you ask for a refund . Please do not get your hopes up with this product . Please do not buy . They should be ashamed of themselves
Oh and I have contacted your support team for a refund but I have been ignored on several occasions and have had to block you from taking any payments from my bank as you are not to be trusted unfortunately
17 December 2025
Unprompted review
Reply from Aurlux
Hi Megan,
We’re very sorry to hear about your experience and completely understand your frustration. Your safety and satisfaction are extremely important to us, and it’s concerning to hear that the product caused irritation and burns. This is certainly not the experience we want for our customers.
Please contact us directly at Support@aurlux.co with your order details so we can immediately assist you with a refund, address your subscription concerns, and ensure you are fully supported. Your feedback is very important to us, and we appreciate the opportunity to make this right.
Kind regards,
The Aurlux Team
After my order I saw they signed me up…
Update: After multiple emails to Aurlux about them failing to cancel my subscription when I sent an email on Dec 9th 2025(and they responded so they did receive it) Then them sending out a second order and charging me again on Dec 29th for a second order I did not want or order. They claimed I did not cancel in time. So I left this review. They contacted me this morning 1/9/26 asking me if they refunded my order (again the order i never asked for or wanted) if I would delete my review. Absolutely Not. I tried multiple times to get them to make this right before i left a review. Buyer beware, they only care if you leave a bad review. Otherwise they make no attempt to correct their mistakes!
Original review below
After my order I saw they signed me up for auto refill. I immediately contacted the company to cancel the subscription. I was told it was canceled. I woke this morning to an invoice that they were sending out another shipment after I canceled it WEEKS ago. I've had to cancel my debit card so that they could not keep charging me. Also the product does not work as advertised. So I got an inferior product and bad customer service. This company is a scam. Don't waste your time or money.
29 December 2025
Unprompted review
Reply from Aurlux
Hi Amy,
We’re very sorry to hear about your experience and understand your concerns. Please rest assured that the product you received is authentic and matches the description on our website. Packaging and labeling can sometimes differ depending on the batch or country of origin, and slight variations in appearance or scent do not affect the quality or safety of the product.
If you would like further assistance or have any questions about your order, please contact us directly. We’re here to help and ensure you’re satisfied with your purchase.
Kind regards,
The Aurlux Team
Terrible
Terrible - absolutely terrible product and even worse customer service. I didn’t realize I was getting a subscription. After the first product I received didn’t work for me, I received another and realized it was a subscription. I’ve been trying to cancel for over a month now. The people responding try to give me tips on how to use the product. Nobody will take me seriously. Nobody will cancel the subscription. And they say you can manage your subscription online, but that is a lie. When you enter your email, they don’t send you a link to manage your subscription. This company is a complete scam! They won’t give you a number to speak with a person, and the emails are not helpful at all!!’
Terrible company. Terrible customer service! Don’t waste your time or money on them!
30 November 2025
Unprompted review
Reply from Aurlux
Hi Stephen,
We’re very sorry to hear about your experience and truly apologize for the frustration this situation has caused.
We completely understand how confusing subscription systems can be, and we’re taking your feedback seriously to improve our online management tools and customer support response. We strive to make things as clear and straightforward as possible, and we regret that this wasn’t your experience.
If there’s anything further we can do to assist you or provide confirmation of your cancellation, please contact us directly we’re here to help.
Thank you for your patience and for giving us the opportunity to address this.
Kind regards,
The Aurlux Team
Dissapointing
Firstly, this product doesn't deliver what it promises.
Secondly, trying to cancel subscription, is very frustrating, as they don't have a login, only a "subscription login magic link" where you have to enter your email address and they will send the link, to login, which never happens!
30 December 2025
Unprompted review
Reply from Aurlux
Hi Caro,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the difficulties with both the product and the subscription process.
Please contact us directly at support@aurlux.co with your order details. We will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. Your satisfaction is important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Can’t cancel a subscription I didn’t know I was signing up for
I’m adding my own review because I have also received the same run around about canceling my subscription. The “portal” they claim is so easy to use has you enter an email that is supposed to send you a link to manage the subscription. 1. I never knew I signed up for a subscription so I contacted customer service and was asked if I was sure I wanted to cancel. I said yes cancel about 3 different times and asked for a confirmation email to show it was cancelled. Radio silence. 2. The link never showed up in my inbox after trying at least 20 times over the last week. 3. The last email I received sent me a confirmation that I do still have an active subscription with recurring charges and asked if there was anything they can help me with. So I responded yet again to CANCEL and show me proof it’s been cancelled. Still no response. DO NOT ORDER!! I’m going to dispute the charges if they try again. Absolutely insane.
22 December 2025
Unprompted review
Reply from Aurlux
Hi Nicole,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the confusion and lack of response.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately ensure your subscription is cancelled and confirm it with you. Your satisfaction is very important to us, and we appreciate the opportunity to make this right.
Kind regards,
The Aurlux Team
This brand is fake and a scam
This brand is fake and a scam. I haven’t received any product and they have got me into a subscription
15 December 2025
Unprompted review
Reply from Aurlux
Hi Boohema,
We’re sorry to hear about your experience and understand why this situation would be concerning.
We want to assure you that we are a legitimate business and do not intend to mislead our customers. If your order has not yet arrived, it may still be in transit, and our team would be happy to check the status for you. Regarding subscriptions, these are only activated at checkout and can be canceled at any time by contacting our support team.
We would like the opportunity to resolve this for you as quickly as possible. Please contact us at Support@aurlux.co
with your order number or the email address used for purchase, and we will investigate your order, cancel any active subscription if applicable, and assist with the appropriate next steps.
Thank you for bringing this to our attention—we look forward to making this right.
Kind regards,
The Aurlux Team
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