Aurlux

Started canceling attempt 1/20/2026:

Didn’t realize things were on an auto renewal every 30 days until I got an email that another order was being shipped. Went to their website to cancel.

The process is purposely made to not work. You enter your email to set a link to access your subscription and make modifications - but nothing is sent.

I reached out to support. No response after 24 hours. I posted a comment on a Facebook post (noticing they’ve disabled the ability to leave reviews for their page).

Finally “Selene” responds giving me the following options:

My apologies if the link didn’t work. Let me help you from here.

Kindly review the options below so we can move forward with your request.

Please let me know which option you’d like to proceed with. 🙂

Here are your options:
Option 1: Keep this shipment with 50% refund
I can refund you 50% of your second order right now. Use it in 3-4 weeks when you need your next treatment and see the progressive improvement for yourself.

Option 2: Skip this shipment and pause subscription
If you're not ready yet, I can skip this particular shipment and pause your subscription for 30-60 days. You won't be charged again until you're ready.

Option 3: Cancel subscription but keep this shipment at discount
Cancel future orders but keep this one at 50% off to give Month 2 a fair chance.

What works best for you?

Best regards,
Selene

I let them know Option 3 and would like confirmation that things are cancelled an my credit card won’t be charged again.

Then more silence and no responses (even after sending follow ups daily).

Terrible customer experience - designed that way on purpose.

DO NOT BUY!

Update 1/24/2026

Woke up to 3 messages in my email, this message below, a 50% refund email, and a subscription cancellation email:

Let help you dear 🙂

I’ve gone ahead and canceled your subscription, so you won’t see any further charges or shipments on your account.

I’ve just gone ahead and processed the 50% refund back to your account.

Please allow a few business days for it to reflect, and feel free to reach out if you need anything else—I’m happy to help!

Best regards,
Selene

Update 2/5:

Got an email after they saw my review here basically trying to bribe this review away for a full refund.

Fix some things Aurlux:

- Truly make it so folks can cancel their subscription without issue
- when offering a 100% refund, do that straight out the gate (option 3 was lame but the best to go with at the time to get things cancelled).

Here’s the email:
We’re really sorry to hear about your experience and completely understand your frustration. Your feedback is important to us, and we truly want to make things right.

We’ve noticed your recent Trustpilot review regarding this matter. To help resolve this quickly, we’re happy to offer a 100% refund for your most recent order once the feedback has been removed. Our goal is to ensure you feel supported and valued as a customer.

If you’re willing, we’d love to hear from you after this is resolved to know how we did. Your satisfaction means a lot to us, and we hope to restore your trust.

Thank you for giving us the opportunity to make this right.

Would give than 0 if was left to me absolutely a disgrace beware if you buy from them you get a subscription (I was not aware) then when you want to cancel subscription you cannot get them to reply too you or the link to manage subscriptions does not work leaving you very agitated. I have now got another order on its way money taken from my bank I have not even used the first order it smells horrendous not putting that on my skin. I have now involved my bank as there is no other way to get help. Was given a mobile number to contact them from my bank 07716070451 switches straight off does not ring. Over the last week I have sent over 20 different correspondence to cancel and request money back no reply what so ever. Please do not get involved with this company unless you want a subscription but think about going elsewhere.
Additional information requested by Aurlux via Trustpilot. Why can they not reply to me, says it all.
21/12/2025 request to not subscribe.
23/12/2025 as above
Once I saw that another order had been dispatched and money taken from my account 20/01/2026 sent 3 emails to stop dispatch and refund my money - no reply.
21/01/2026 5 emails sent no reply.
22/01/2016 5 emails sent no reply 1 returned as unread failure notice.
23/01/2026 2 more unread failure notice returned.
I have all copies of emails sent to Aurlux.
I would appreciate a confirmation of a subscription I never asked for and a refund for £23.94 taken out of my account 21/01/2026 for a second order not received but do not require as explained.
Just want this experience to end.
Unfortunately the response from Aurlux to my review is not correct response that I was sent from this company tried to get Trustpilot to discredit my review and me as an honest person with an honest review Trustpilot has done the checks and concluded that the review will remain thank you Trustpilot. I have received an email 09/02/2026 from Aurlux saying they will give me a full refund including postage but only if I remove my review from Trustpilot, I will not be forced to remove my review my review stands and will not be removed. I will forfeit my refund of postage (both ways) so that other customers can make their own mind up but my review is an honest experience.

I ordered this one time, yet was enrolled in a subscription. I emailed to cancel and after multiple back and forths with them trying to save the sale, it was resolved, until the next month- charged again. Every email, unanswered. I paid via PayPal and filed a complaint and was refunded. Anyone want to bet that’s will be charged next month? Oh and the product does not work.

Cream burned my face so badly after only 5 minutes on! Dont buy it!
And now im trying to cancel the subscription, and of course the link they send doesn’t work. Ive sent them an email, no replay!
What a nightmare

i have been charge again for this product that does not work i have tried to cancel my subscription but the page does not load i have emailed them but had nothing back will be putting a case with the bank

Did absolutely nothing! Total waste of money

I have had the same problem as everyone else. I rang bank today and they have put a stop on future payments. I have also sent an email to the company to cover myself.

Automatically signed me up for a subscription. I wpuld have signed up on my own IF it had worked. It didn't remove any hair, at all. I'll just go back to surgicream, which atleast removed hair even though it grows back the next day. Lol. Aurlux didn't even do that. Not a single hair was out of place after the maximum amount of timem thankfully no skin issues or anything for me so far. Also wouldn't let me unsubscribe but I found a loop hole gping through a back door on the Shop App. Had to go through numerous "please donr go" messages and videos before getting to the cancel subscription option. This is absolutely a scam of a business.

Beware if you purchase product from this company you will not be able to reach them to manange your subscription. I have made multiple attempts via email to cancel my subscription and received no response. I tried calling their # posted on their page and it now states it's nolonger in service. Also I can't access my account online because it never sends me a link to manage my subscription. I now have disputed the charge with my bank.

I ordered this product and dealt with delayed shipping. Unfortunately, the hair removal cream does not work on the thick chin hair as advertised, it's great on the peach fuzz though. I have tried to cancel the subscription, but the link to request to get the subscription login via email does not work. I tried using my original subscription email and just loops to the request page. I have emailed and called the company with no response, even though they promise a 12-hour response window. I just emailed them a third time with more direct language. I will update if I get a response. I'm hoping that the company will surprise me and make it right, but unfortunately, with all of the other reviews my hopes are low.

Would give zero stars if possible - wish I had looked at these reviews before signing up but was taken in by their sponsored ads on social media promoting this game changer for PCOS sufferers.

Product doesn't work and when you try to cancel the link to manage your subscriptions never appears. Despite MULTIPLE emails to support I've either had no response or one that wasn't helpful. I have contacted my bank and am now pursuing a complaint with trading standards but will continue to email until I get confirmation it's been cancelled and how to return the latest product which is 'on the way' despite my request for the subscription to be cancelled last month.

This company is the biggest SCAM, a company that plays dumb when you're trying to contact them, a company that puts you on a subscription when you never asked for it, a company that won't allow you to cancel subscription when you email them over 100 times, at the end of the day this company is the BIGGEST FAKEST COMPANY YOU WILL EVER COME ACROSS, if your stuck on a subscription, don't kill yourself trying to contact these fools, just go to your bank to deal with it cause this company will never contact you back so good luck to everyone 👍🏾🙏🏾

Beginning to think this is a huge scam based on other experiences too. I tried to cancel my subscription, never got a link to my profile, emailed and did get a response saying they have suspended my subscription but two more orders have gone through and several emails to cancel I now never heard back.
Don’t trust them.

I’d give zero stars if possible. So far it’s been impossible to cancel my subscription, which I didn’t realize I had until after ordering. No one from customer service has reached out to me. The product did not work as advertised, or at all honestly. They must be paying for positive reviews because this is one of the worst companies for product and customer service I’ve ever dealt with. I suppose I’ll have to try to find a way to dispute the charge and the last shipment that has been sent as of today, even though I’ve followed all instructions to try to cancel. I hope more people see this review and know to be wary of this company!

Bought Aurlux as gift for daughter. Then I rcd 2nd charge for next item being posted mthly sub! Oh no, my daughter doesn’t live with me. Customer services true to their word, were 1st class, offered full refund, or 50% if I kept item, plus they would cancel subscription so not to happen again. Fantastic service. No scam, just pure professional business. Thank you.

I was very disappointed. Women with hormone issues have course hair growth.
This product may work on baby fine hairs but definitely not on my course black hair.
I compare this product to Neet hair removal. Save your money gals

This company is shady and the product doesn't work. I noticed in time that they were trying to sign me up for a subscription without me noticing and was able to cancel it, but that doesn't seem to be the case for most people and I'm already expecting recurrent charges based on others' experiences.

Customer service is non-existent. The website says they respond to emails in 24 hours and have a 60-day guarantee, but neither of those is true. There is no customer service number, only an email that no one ever checks, apparently. There's a special place in hell for companies like this that take advantage of vulnerable populations.

UPDATE: After 4 weeks of emails, I have received a partial refund (because my original purchase was a buy one, get one free, they only refunded half of the item I paid for. Just another shady business practice). Judging from other reviews, I was lucky to even get that much resolution.

I wish I could give this company a BIG FAT ZERO STAR!!
Don’t buy cause you can’t cancel subscription. I tried to cancel my subscription for the last few days and now they are wanting an email to log in to manage your subscription. I would do my email and they would never send me a link.
All I want is my subscription to be cancelled for good so I don’t get charged. They don’t even care about the costumers they only care about the money. SO DON’T BUY!!!
I WANT MY SUBSCRIPTION CANCELLED NOW!!!!

I have tried multiple times to cancel upcoming subscription...no email link is ever sent... can't get a hold of anyone...now supposedly another shipment is coming and still can't get a hold of anyone...bad customer service

I’ve been sending them emails for the past couple of months trying to cancel my subscription as this product didn’t work & I’m not happy with it at all. They answer some of my emails but won’t cancel it for me as the products keep being sent to me. I didn’t realize when I first ordered it that I was going to be locked in to a subscription that just keeps coming. I just want it canceled & it’s not happening!! I’m so frustrated & angry with this company.