Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
My first experience was so great I immediately ordered again. I loved everything I ordered, but a wrong measurement on my part meant a bracelet wouldn't stay on. It was immediately resolved seamlessly... See more
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a gorgeous necklace and lioness…
Such a gorgeous necklace and lioness charm! I. Know that I will get so many compliments!Love it already-just arrived today!
25 May 2026
Reply from Aurate New York
Hi,
Thank you so much for your kind feedback!
We’re thrilled to hear you love your necklace and lioness charm, and that it arrived safely. It’s wonderful to know you’re already enjoying it—we hope it brings you many compliments!
We truly appreciate you taking the time to share this with us, and we’re always here if you need anything in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Excellent customer service as usual
Excellent customer service as usual. In more than one occasion they have been very helpful in identifying items, whether gifted or as part of mystery box. There items are great quality, I own several pieces and will come back for more.
28 May 2026
Reply from Aurate New York
Hi Marieli,
Thank you so much for your kind feedback!
We’re truly glad to hear that you’ve had consistently positive experiences with our team, and that we’ve been able to help you identify items over time. It means a lot to know you’ve enjoyed your pieces and continue to come back for more.
We really appreciate your support and trust in us, and we look forward to helping you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
damaged jewelry customer service
super quick email response and offered to replace my damaged jewelry immediately. super super easy and great to work with
21 May 2026
Reply from Aurate New York
Hi Sam,
Thank you so much for your kind feedback!
We’re really glad to hear that you had a smooth and easy experience with our team and that we were able to quickly assist with your damaged piece.
We truly appreciate you taking the time to share this, and we’re always here if you need anything in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Art,
Thank you so much for your kind feedback!
We really appreciate you taking the time to share this, and we're glad to hear you had a great experience with our fast and responsive customer service.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
You're very responsive
You're very responsive, courteous, and helpful. You solved my problem quickly and efficiently. :)
25 May 2026
Reply from Aurate New York
Hi Jamie,
Thank you so much for your kind feedback!
We’re really glad to hear that you had a smooth experience and that your concern was resolved quickly and efficiently. It means a lot to know our team’s responsiveness and support made a difference for you.
We truly appreciate you taking the time to share this, and we’re always here if you need anything in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Cheap “vermeil” earrings, poor customer service, no recourse for bad products
I purchased a pair of earrings advertised as gold vermeil, but was disappointed upon receipt. The earrings feel extremely lightweight and plastic-like, with little indication of meaningful metal content. The finish and overall appearance do not reflect the quality presented on the website.
In my view, the product does not match reasonable expectations set by its description or marketing.
The customer service experience was particularly poor—entirely unhelpful and offering no meaningful recourse, whether in the form of a return or store credit. I would rate it 1/10. There was no willingness to address the issue in a practical way.
This raises broader concern that materials and quality may be inconsistent across products, and that if a customer is dissatisfied, there may effectively be no recourse available.
As a result, buyers should be cautious. My confidence in AuRate as a brand has significantly declined, and I will not be purchasing again.
25 May 2026
Reply from Aurate New York
Hi Melanie,
Thank you for taking the time to share your feedback.
We're very sorry to hear that the earrings did not meet your expectations and that you were disappointed with both the product and your experience. We understand how frustrating it can be when a piece doesn't align with what you anticipated, especially when purchasing jewelry online.
We also appreciate you sharing your concerns regarding the item's feel, appearance, and the support you received. Feedback like yours is important to us and will be shared with the appropriate teams for review.
Thank you again for your honest feedback. We regret that this experience has impacted your confidence in our brand and appreciate the opportunity to hear your perspective.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Carol,
Thank you so much for your kind feedback!
We truly appreciate you taking the time to share this, and we're glad to hear you had a great experience with our service.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Patricia,
Thank you so much for your kind feedback!
We truly appreciate you taking the time to share this, and we're glad to hear you had a positive experience with our team. Providing responsive and helpful service is always our goal.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I really appreciate your attention for…
I really appreciate your attention for canceling the same order twice. Prompt response and looking forward to racing the ring I ordered. Great customer service.
22 May 2026
Reply from Aurate New York
Hi Pamela,
Thank you so much for your kind feedback!
We truly appreciate your patience, and we're glad we could assist with your request promptly. We're also happy to hear you're looking forward to receiving your ring—it's always exciting when a new piece is on the way.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Catherine,
Thank you so much for taking the time to leave us a review, and we’re truly sorry to hear about this experience.
We completely understand your concern. To clarify, the photos we requested are not meant to show the missing items themselves, but rather to help us document the package contents, packaging, and what was received so we can properly investigate this with our fulfillment team. This information will greatly help us review and resolve your concern as quickly as possible.
Our team will be waiting for the photos so we can continue reviewing the issue and properly address it for you.
If you have any further questions or concerns, please don’t hesitate to reach out to us at care@auratenewyork.com or through our live chat services — we’re always happy to help.
Sincerely,
The A-Team
Customer service was great and helpful
Customer service was great and helpful. Love their products too
17 May 2026
Reply from Aurate New York
Hi Rie,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team and that you’re loving your pieces as well. Your support truly means so much to us, and we can’t wait to help you again in the future. Thank you for choosing us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
When I finally got a hold of someone
When I finally got a hold of someone, they were very courteous and helpful and helped me settle my situation. Thank you. Will be shopping with you again.
19 May 2026
Reply from Aurate New York
Hi Irene,
Thank you so much for your kind words and for giving us the opportunity to assist you. We’re so happy to hear that our team was able to help resolve your concern and provide a positive experience. Your support truly means a lot to us, and we look forward to helping you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Jack,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Elizabeth,
Thank you so much for taking the time to share this with us, we are so sorry to hear about this!
Looking into your concern, I see that we have resolved the issue for you.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Customer service
19 May 2026
Reply from Aurate New York
Hi Catherine,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support for this small but mighty team means a lot to us. We strive to provide the best service possible.
We look forward to seeing you back soon!
All the best,
The A-Team
I have not received a confirmation…
I have not received a confirmation email so I don’t know when my shipment is even coming. If it weren’t for the money I paid I’d think I bought nothing.
14 May 2026
Reply from Aurate New York
Hi Kio,
Thank you for sharing your feedback. After reviewing your concern, we can confirm that this issue has already been addressed by our team and the confirmation email has been resent.
We understand how concerning it can be not to receive order updates, and we truly appreciate your patience while we worked to resolve this for you.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Prompt and thorough
Very prompt in their response and thorough in the resolution options. Thank you.
17 May 2026
Reply from Aurate New York
Hi,
Thank you so much for your thoughtful feedback! We’re so glad to hear that our team was able to provide prompt responses and thoroughly walk you through the available resolution options. Delivering supportive and efficient service is always our goal, and we truly appreciate your kind words and support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Customer service is awesome
14 May 2026
Reply from Aurate New York
Hi Pat,
Thank you so much for your kind words! We’re so happy to hear that you had an awesome experience with our team. Providing thoughtful, responsive, and helpful support is always our goal, and we truly appreciate your support and feedback!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Amy,
Thank you so much for your feedback! We’re thrilled to hear that your experience was fast and convenient. Providing a smooth and seamless experience for our customers is always our goal, and we truly appreciate your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Jessah was very helpful with the…
Jessah was very helpful with the exchange I was wanting to make!
14 May 2026
Reply from Aurate New York
Hi John,
Thank you so much for your kind feedback!
We’re so happy to hear that our team was able to assist you with the exchange process and make everything easier for you. We’ll be sure to share your kind words with her. We truly appreciate your support and are always here whenever you need us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.