Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
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Review summary
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Reviews shaping this summary
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
My first experience was so great I immediately ordered again. I loved everything I ordered, but a wrong measurement on my part meant a bracelet wouldn't stay on. It was immediately resolved seamlessly... See more
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reached out to customer service because concern about delivery
Reached out to customer service because I had concern regarding a delivery while I’d be out of town and Jessah was so helpful and friendly. Quick to respond and provided me with several options!
Can’t wait to get my jewelry!
8 June 2026
Reply from Aurate New York
Hi Jennifer,
Thank you so much for your kind feedback!
We’re so happy to hear that our team was able to assist you and make the process smooth and stress-free while you were managing your travel plans. It’s wonderful to know she was quick to respond and provided you with helpful options.
We’ll be sure to share your kind words with her and the team—it will mean a lot!
We truly appreciate your support and can’t wait for you to receive your jewelry. We hope you absolutely love it when it arrives!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Supurna,
Thank you so much for your kind feedback!
We’re truly glad to hear that you had a positive experience and found our team helpful, communicative, and polite. We always aim to provide clear, thoughtful, and supportive assistance, so it means a lot to know that came through.
We really appreciate you taking the time to share this, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Good customer service
Good customer service - always gets back to you in a timely matter!!
8 June 2026
Reply from Aurate New York
Hi Gina,
Thank you so much for your kind feedback!
We’re really glad to hear that you’ve had a positive experience with our team and been able to respond to you in a timely manner. Providing prompt and helpful support is something we truly prioritize.
We appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Kimberly was very helpful.
8 June 2026
Reply from Aurate New York
Hi Rachel,
Thank you so much for your kind feedback!
We’re delighted to hear that our team was able to assist you and make your experience a positive one. We’ll be sure to share your kind words with her—it will mean a lot to the team.
We truly appreciate your support and look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Customer service is excellent
Customer service is excellent! Promptly and efficiently handled my issue.
20 May 2026
Unprompted review
Reply from Aurate New York
Hi there,
Thank you so much for your kind review!
We're delighted to hear that you had a positive experience with our customer care team. Providing prompt, efficient, and thoughtful support is something we strive for every day, so it's wonderful to know we were able to assist you effectively.
We truly appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Jaya,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you love our products and that they've met your expectations. Knowing that you’re happy with both the quality and that each piece is exactly as shown means the world to us.
Thank you for your continued support and trust in our brand. We look forward to creating more pieces you'll love for years to come!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Sara,
Thank you so much for your kind words!
We're delighted to hear that you found our team responsive and helpful. Providing exceptional service and support is always our goal, and feedback like yours means a great deal to us.
We truly appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Susan,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Reply from Aurate New York
Hi Olivia,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
I love AURATE!
I always have a great experience with AURATE and their customer service continues to impress me. When I recently had an issue with a pair of earrings, their lifetime warranty was honored and approval for a new pair was quickly issued. The process was easy, professional and hassle-free. It’s rare to find a company that truly stands behind its products and AURATE consistently does. Excellent quality, outstanding customer service and a warranty you can trust. Highly recommend!
3 June 2026
Reply from Aurate New York
Hi there,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
prompt response
Customer service replied back promptly. Elide was friendly and provided me with a satisfactory response.
2 June 2026
Reply from Aurate New York
Hi there,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
My issue not resolved
My issue not resolved. Order says refunded but I haven't received my money back
1 June 2026
Reply from Aurate New York
Hi Shachi,
Thank you for sharing your feedback.
Please rest assured that your feedback has been forwarded to the relevant department for further review, as your insights are important in helping us continue to improve both our products and overall customer experience.
Upon reviewing your order, I can see that your concern has already been addressed by our team and a resolution has been provided.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Poor 'Guarantee' Policy
The bracelet was almost lost the first time it was worn due to a very bad clasp and, after contacting customer service, we were asked to explain, then send a video, and then fill out forms to explain again- when actually your company should be apologizing and replacing the bracelet immediately.
1 June 2026
Reply from Aurate New York
Hi Angela,
Thank you for sharing your feedback.
We’re sorry to hear about your experience with the clasp and the steps that followed when you reached out to our team. After reviewing your case, we can see that your concern was already addressed and a resolution was provided.
We understand your frustration, and we regret that the process felt more complicated than expected. Your feedback is very important to us, and we’ve shared it with the relevant team as we continue working to improve both our products and the overall support experience.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
First of all the necklace did not
First of all the necklace did not appear as it did online, it was a lot smaller than describes, and when I wanted a return they denied my request because I used a promotional code they gave me and said it was ineligible for return. So make that make sense. Will not buy again.
28 May 2026
Reply from Aurate New York
Hi Carlos,
Thank you so much for taking the time to leave us a review, and so sorry to hear that!
Your feedback regarding both the product presentation and the return experience has been noted and shared with the relevant team for review, as we’re always looking for ways to improve clarity and customer experience.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Highly priced dropshipping
I went to the physical boutique in New York a few years ago. I heard about this brand from a youtuber I love (XO Macenna).
I thought the pieces were beautiful, the brand seemed ethical, all the things I like.
I bought a bracelet, sold as a "gold plated silver".
After a few days, it started chipping. Underneath, a metal that clearly isn't silver.
I reached out to them, and they did not helped.
After I made a few reaserch, the bracelet I bought was worth nothing (it's not silver). It was not made in New York as the branding suggested, but was simply drop-shipped from China.
Huge disappointment.
20 June 2025
Unprompted review
Reply from Aurate New York
Hi Hana,
Thank you for taking the time to share your experience.
We're sorry to hear that your bracelet did not meet your expectations and that you were disappointed with both the product and the support you received. We understand how frustrating it can be when a piece doesn't perform as expected, especially when it was purchased based on qualities that were important to you.
We also appreciate you sharing your concerns regarding the materials, craftsmanship, and overall experience with our brand. Feedback like yours is valuable and helps us better understand our customers' experiences.
Thank you again for your honest feedback. We're sorry to hear that this experience left you feeling disappointed, and we appreciate you taking the time to share your perspective.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Steven,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Great customer service
30 May 2026
Reply from Aurate New York
Hi Jerrold,
Thank you so much for your kind feedback!
We really appreciate you taking the time to share this, and we’re glad you had a positive experience with our customer service.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
everything went perfect. But I bought wrong size
everything went perfect except that i bought a size to small and need to make an exchange. Other than that A+ on everything
30 May 2026
Reply from Aurate New York
Hi Richie,
Thank you so much for your kind feedback!
We’re really glad to hear everything went perfectly and that you had an A+ experience with us. We’re sorry to hear the size isn’t quite right, but we’d be happy to help you with an exchange to get you the perfect fit.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Such a gorgeous necklace and lioness…
Such a gorgeous necklace and lioness charm! I. Know that I will get so many compliments!Love it already-just arrived today!
25 May 2026
Reply from Aurate New York
Hi,
Thank you so much for your kind feedback!
We’re thrilled to hear you love your necklace and lioness charm, and that it arrived safely. It’s wonderful to know you’re already enjoying it—we hope it brings you many compliments!
We truly appreciate you taking the time to share this with us, and we’re always here if you need anything in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Excellent customer service as usual
Excellent customer service as usual. In more than one occasion they have been very helpful in identifying items, whether gifted or as part of mystery box. There items are great quality, I own several pieces and will come back for more.
28 May 2026
Reply from Aurate New York
Hi Marieli,
Thank you so much for your kind feedback!
We’re truly glad to hear that you’ve had consistently positive experiences with our team, and that we’ve been able to help you identify items over time. It means a lot to know you’ve enjoyed your pieces and continue to come back for more.
We really appreciate your support and trust in us, and we look forward to helping you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
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