Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My first experience was so great I immediately ordered again. I loved everything I ordered, but a wrong measurement on my part meant a bracelet wouldn't stay on. It was immediately resolved seamlessly... See more
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer services and product
My package arrived a week later than expected and the team was very responsive and attentive to my request. The piece finally arrived, beautiful as always. A simple dainty ring that could work with any stack!
11 May 2026
Reply from Aurate New York
Hi,
Thank you so much for your thoughtful feedback! We sincerely apologize again for the shipping delay, but we’re very happy to hear that our team was able to provide responsive and attentive support throughout the process.
Most importantly, we’re thrilled that your piece finally arrived and that you love it! A simple, dainty ring that works beautifully with any stack sounds absolutely perfect. Thank you again for your patience, support, and kind words; it truly means so much to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Emily was very helpful and made sure my…
Emily was very helpful and made sure my issue was corrected
11 May 2026
Reply from Aurate New York
Hi Mary,
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to assist you and make sure your concern was properly resolved.
Providing thoughtful and attentive support is always our goal. We truly appreciate your support and are always here whenever you need us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Samantha,
Thank you so much for taking the time to share your experience! We’re so glad to hear that you received a quick response from our team.
Providing timely and helpful support is very important to us, and we truly appreciate your kind words and support.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Fast & helpful!!
11 May 2026
Reply from Aurate New York
Hi Paulina,
Thank you so much for your kind feedback! We’re thrilled to hear that you had a fast and helpful experience with our team. Providing prompt and supportive service is always our goal, so it truly means a lot to know we were able to assist you.
We sincerely appreciate your support and look forward to helping you again whenever you need us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Shipping tracking did not update
Shipping tracking did not update. Item was delivered but surprised me. Product great!
11 May 2026
Reply from Aurate New York
Hi Louis,
Thank you so much for your feedback! We sincerely apologize for the confusion with the tracking updates and understand how frustrating that can be. Carrier scans can occasionally be delayed, but we’re so happy to hear your item arrived safely and that you’re loving the product. We truly appreciate your patience and support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
5 star support
Heard all of my concerns and took care of me in the right, customer-focused way. Looking forward to doing business with you all again soon! Huge shout out to Jessah for her kindness and efficiency in solving my issue.
11 May 2026
Unprompted review
Reply from Aurate New York
Hi,
Thank you so much for taking the time to share your experience; we truly appreciate it! We’re so glad to hear that you felt heard and well taken care of and that our team was able to resolve your concern in a thoughtful, customer-focused way.
We’ll also be sure to pass along your kind words to her—she’ll be so happy to know her kindness and efficiency made a difference.
We truly appreciate your support and look forward to helping you again soon!
All the best,
The A-Team
Exceptional customer service
The customer service was exceptional. The team responded promptly and efficiently, assisting me with my issue and providing me with multiple options to choose from.
5 May 2026
Reply from Aurate New York
Hi Mary,
Thank you so much for taking the time to share your feedback; we truly appreciate it! We’re delighted to hear that our team was able to assist you promptly and provide helpful options to resolve your concern.
Your kind words mean a lot to us, and we’re always here whenever you need support again.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Quick response and great service!
9 May 2026
Reply from Aurate New York
Hi Nicole,
Thank you so much for taking the time to leave us a review; we truly appreciate it! We’re so glad to hear you had a quick and positive experience with our team, and we’re always here if you need anything in the future.
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Prompt reply’s to questions and prompt…
Prompt replys to questions and prompt help when needed. This company has a lifetime warranty on their products and they stand behind it.
8 May 2026
Reply from Aurate New York
Hi Kelly,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Top Tier Customer Service Even Before I Received the Item!
I chose the wrong size and didn’t realize until after check out. I quickly emailed the care team at Aurate with my mistake. A member of the A-Team responded within hours to let me know my order had been updated to the correct size! I can’t wait for it to arrive. If their product is as amazing as their customer service, this ring will be A+!
9 May 2026
Reply from Aurate New York
Hi,
First and foremost, we want to sincerely thank you for choosing to shop with us. Your support means so much to our small but mighty team, and we truly appreciate it!
We’re so happy to hear that our team was able to quickly assist you and update your order to the correct size—that’s exactly the experience we strive to provide. We can’t wait for your ring to arrive, and we hope you absolutely love it once it’s on your finger!
If there’s anything else we can help with in the meantime, we’re always here for you.
All the best,
The A-Team
So glad they responded so quickly and…
So glad they responded so quickly and made the changes i asked for!! Very happy- thank you!
9 May 2026
Reply from Aurate New York
Hi Cin,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
i still dont have an answer.
I got an answer and a great result thank you. I will let you know how the product is when it arrives. I had ordered the wrong ring size...
8 May 2026
Reply from Aurate New York
Hi Jessica,
Thank you so much for taking the time to share this with us, though we are so sorry to hear about this!
After reviewing your case, we can see that your concern has already been addressed by our team.
However, if you still need any further assistance or have additional questions, feel free to shoot us an email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Quick and clear feedback!
5 May 2026
Reply from Aurate New York
Hi Shagufta,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
I’ve ordered a few times and the…
I’ve ordered a few times and the quality of jewellery has been fantastic. A company is truly defined though by how they respond when things go awry though. The customer service team is exceptional. They stand by their products and support their customers.
2 May 2026
Reply from Aurate New York
Hi Taylor,
Thank you so much for your glowing review! We're thrilled to hear that you love your new jewelry. Your kind words truly made our day.
We take great pride in crafting high-quality, beautiful pieces, and it's wonderful to know that our efforts are appreciated. Your support means the world to us and motivates us to keep delivering exceptional jewelry and service.
If you ever need assistance or have any questions, please don't hesitate to reach out at care@auratenewyork.com or use our live chat service from Monday-Friday 10 am - 6 pm EST. We're always here to help!
All the best,
The A-Team
Reply from Aurate New York
Hi Chelsey,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Your team was very responsive in…
Your team was very responsive in helping with an exchange.
3 May 2026
Reply from Aurate New York
Hi Lindsey,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Great service
3 May 2026
Reply from Aurate New York
Hi Rachel,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Excellent Customer Service
I ordered the wrong city stamp (my mistake) and wrote to request Aurate switch it to the one I wanted. Kimberly responded right away and let me know she was able to do what I asked. I’m thrilled!
3 May 2026
Reply from Aurate New York
Hi Mimi,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
The response time was super quick and…
The response time was super quick and the customer service was top-tier!
1 May 2026
Reply from Aurate New York
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
A fast human response.
A fast human response.
The rep responded in less than 24 hrs, and it was clear it wasn't a canned response because she referred to something specific in my original inquiry.
Also - she resolved the situation in my first attempt.
29 April 2026
Reply from Aurate New York
Hi Lianne,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
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